Client Success Management
6 months ago
Do you want to get involved in the Martech Story? And accompany enterprise brands to explore the potential of their customer lifetime cycle?
- Then this is your destination_
**The Impact you will generate**:
- You will lead efforts in customer retention, improve customer satisfaction, and drive upselling and cross-selling initiatives.
- Responsible for relationships with assigned clients, you will provide strategic guidance to help them achieve their goals.
- Your expertise will enable you to identify technical barriers and propose appropriate solutions using CDP 365.
- As a liaison between customers and internal teams, you will advocate for customer needs.
- You will serve as the primary point of contact for accounts, nurturing their growth and driving strong executive relationships while collaborating cross-functionally to achieve optimal performance.
- Digging into problems, you will devise sustainable solutions and emphasize Growth, Engagement and Integration.
- Working closely with internal account teams, you will minimize renewal risk, uncover expansion opportunities, and build strategies to improve customer adoption.
- In addition, you will advise brands on how to leverage diverse direct marketing channels for personalized interactions at scale.
- Careful monitoring and proactive management of your accounts will ensure enhanced ROI and comprehensive support throughout the customer lifecycle.
**What do we look for?**
- Business savvy approach with consultative, problem solving, and issue resolution skills and works calmly under pressure.
- Detail-oriented and analytical mindset is PLUS.
- Measuring and analyzing performance of the accounts for challenges and opportunities to improve overall client experience.
- Self-motivated, Self-starter and strategic mind-set, quick learner, a true partner and a concierge for our clients who can go out of his/her way to meet their KPIs.
- 1+ years’ experience in a Client Success/Digital Marketing role.
- Ensuring the retention of the clients on a year-to-year basis and strategizing a growth path by influencing clients with potential up-selling and cross-selling across various departments and subsidiaries.
- Continuous learning about the emerging digital industry (Communication Channels & Marketing Automation) to service and consult top notch clients from several sectors - E-com, Retail, FnB, Classifieds, Travel etc.
*
**What’s in it for you?**
- Immense growth, continuous learning and consult the variant Business Domain.
- Opportunity to explore your entrepreneurial mindset
- Open culture where your creative bug gets activated.
If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying We need your unique perspective for our continued innovation and success
**About Antsomi**
With the mission of transforming everyday businesses, Antsomi is a marketing technology company building the first artificial intelligence-enabled customer data platform, CDP 365, in Southeast Asia, empowering companies to unify and activate their customer data.
**Contact Information**
ANTELLIGENCE TECHNOLOGIES PTE. LTD.
331 North Bridge Road, #22-01/06, Odeon Towers, Singapore 188720
**Experience**:
- Customer service: 1 year (preferred)
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