Client Success

6 months ago


Ho Chi Minh City, Vietnam Chi nhánh công ty TNHH Transcosmos Việt Nam tại Thành phố Hồ Chí Minh Full time

**WE NEED YOU**:
✔ Exploiting and developing relationships with assigned Key Accounts to expand the project

✔ Coordinate with Service Planning department to come up with a new service model. Update new models for customers

✔ Set up business plan (expansion revenue, number of new projects, profit rate,...) and ensure actual results according to the plan.

✔ Analyze customer needs and internal resources to calculate quotes and recommend service models. Update new models for customers

✔ Support Operations department to present proposals to customers

✔ Participating in Operational improvement (with support from relevant departments)

✔ Record customer feedback about the service. Coordinate with Operations department to solve requests from Customers

✔ Report to General Manager - Client Success Unit

**WORK LOCATION**:
✔ 4 Floor, 123 Cong Hoa, Ward 12, Tan Binh District, HCMC

**WORKING TIME**:
✔ Service time: 8 AM - 5 PM, Monday - Friday

**REQUEST**

✔ University graduate or higher, preferably in Economics, Marketing, Business Administration

✔ Age from 27 to 34 years old,

✔ At least 3 years of experience in the position: Relationship Manager, Sales, Account Manager, KAM, Client Success Manager, Customer Success Manager, Consultant

✔ Experience in Customer Service, Outsourcing, BPO, Consulting is an advantage

✔ Good MS office - proficient in Excel and PowerPoint

✔ Good English communication and writing, equivalent to IELTS 6.5 - 7.5

✔ Presentation skills in English and Vietnamese

✔ Requires the ability to work in detail, accurately on data, written presentation and presentation

✔ Interpersonal, Communication skills, Critical thinking, Solution and detail oriented, Presentation skills, Commercial material preparation (proposal, quotation, contract...)

**BENEFITS**

✔ Salary: Negotiate

✔ Working in the environment of a multinational corporation, with customers being the leading foreign companies in the field

✔ Promotion opportunities

✔ Periodical bonus: twice/year

✔ Position promotion, salary increase: once/year

✔ 13th month salary

✔ Insurances followed Vietnamese Labor Law

✔ Bonuses, gifts for Holidays

✔ Activities: Birthday party, Employee engagement activities

Loại hình công việc: Toàn thời gian


  • Client Success

    6 months ago


    Ho Chi Minh City, Vietnam Chi nhánh công ty TNHH Transcosmos Việt Nam tại Thành phố Hồ Chí Minh Full time

    **WE NEED YOU**: ✔ Exploiting and developing relationships with assigned Key Accounts to expand the project ✔ Coordinate with Service Planning department to come up with a new service model. Update new models for customers ✔ Set up business plan (expansion revenue, number of new projects, profit rate,...) and ensure actual results according to the...


  • Ho Chi Minh City, Vietnam Antsomi Full time

    Do you want to get involved in the Martech Story? And accompany enterprise brands to explore the potential of their customer lifetime cycle? - Then this is your destination!_ **The Impact you will generate**: - You will lead efforts in customer retention, improve customer satisfaction, and drive upselling and cross-selling initiatives. - Responsible for...


  • Ho Chi Minh City, Vietnam Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...


  • Ho Chi Minh City, Vietnam Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...


  • Ho Chi Minh City, Vietnam Transcosmos Việt Nam Full time

    ✔ Exploiting and developing relationships with assigned Key Accounts to expand the project ✔ Coordinate with Service Planning department to come up with a new service model. Update new models for customers ✔ Set up business plan (expansion revenue, number of new projects, profit rate,...) and ensure actual results according to the plan. ✔ Analyze...


  • Thành phố Hồ Chí Minh, Vietnam Swivelt Sdn Bhd Full time

    With over 50 years of combined industry experience, our client's management team are passionate about building a brokerage to compete with the most reputable brands in the industry. Our client focused on building own path, through superior technology and excellent service with a clear understanding of client’s needs. Along with a wide range of available...


  • Ho Chi Minh City, Vietnam TechX Corporation Full time

    At TechX, we've come a long way since our launch in early 2020. Now, after 3 years, we proudly stand as one of AWS's esteemed partners with competencies in Data Analytics in Vietnam. Our growth has been nothing short of remarkable, and we owe it all to our exceptional team of passionate TechXers. Are you ready to make an impact in the dynamic world of cloud...


  • Ho Chi Minh City, Vietnam Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...


  • Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time

    **GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **SUMMARY**: **GPC** has an immediate opening for a **Customer Success Expert** to support the onboarding and ongoing relationships of its ecommerce customers. As a **Customer Success Expert,** you will play a critical role in...


  • Ho Chi Minh City, Vietnam IBM Full time

    Introduction A Customer Success Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM Data & AI products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...


  • Ho Chi Minh City, Vietnam TelestarVN Full time

    **OVERVIEW** We are seeking a motivated and dynamic individual to join our team as a **Customer Success Manager**. This is an exciting opportunity for someone who is passionate about driving business success and building strong client relationships. **ROLE AND RESPONSIBILITIES** - Improve customer service experience, create engaged customers and facilitate...


  • Ho Chi Minh City, Vietnam Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...


  • Ho Chi Minh City, Vietnam Pearson Full time

    The Client Relations Manager, PTE Vietnam, will work with the Senior Client Relations Manager, PTE Vietnam, Cambodia & Laos to implement a growth strategy for PTE Academic in Vietnam. This role will involve working with key internal and external stakeholders to grow test bookings and ensure key growth metrics and KPIs are achieved within Vietnam. The role...


  • Ho Chi Minh City, Vietnam Atheneum Partners Full time

    Are you a problem solver and a fast learner? Would you enjoy working in a fast-paced, entrepreneurial environment? Do you want to be part of a diverse and driven team striving for excellence? If the answer is yes, then keep reading!_ **Who We Are**: Atheneum is a leading global insights platform servicing various clients including distinguished strategy...

  • Client Partner

    7 months ago


    Ho Chi Minh City, Vietnam Headhunt Vietnam Full time

    Client Partner in the company ensures customer satisfaction, retention, and product adoption. The key responsibilities of an entry-level client partner typically include the following: **Roles and Responsibilities** - **Customer Onboarding**: Facilitate seamless integration for new clients by familiarizing them with company's product offerings, conducting...

  • Client Manager

    7 months ago


    Ho Chi Minh City, Vietnam NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • Ho Chi Minh City, Vietnam Confluence Technologies Full time

    **Description**: **Location** *** **Why Confluence?** Over the past several years we have undergone a great deal of positive change and growth to become the company we are today. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this...

  • Customer Success

    7 months ago


    Ho Chi Minh City, Vietnam Tech Data Full time

    **Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. Responds to inquiries, expedites critical orders, communicates...

  • Client Manager

    4 months ago


    Thành phố Hồ Chí Minh, Vietnam NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...


  • Thành phố Hồ Chí Minh, Vietnam Filum.ai Full time

    **Why us?** Filum is a B2B Tech Startup operating in a rapidly evolving and high-potential market. Joining our Customer Success Department as one of its first key members means you’ll encounter exciting challenges daily. This role is not for the faint-hearted-it. It will either push your limits or redefine them. As a **Customer Success Manager (CSM)**,...