Telesales Client Success

7 days ago


Thành phố Hồ Chí Minh, Vietnam Swivelt Sdn Bhd Full time

With over 50 years of combined industry experience, our client's management team are passionate about building a brokerage to compete with the most reputable brands in the industry. Our client focused on building own path, through superior technology and excellent service with a clear understanding of client’s needs.
Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, our client also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

**Deliverables**

As part of the Client Success team you will be responsible for handling the full sales process from converting registered leads into active live account holders, managing a portfolio of clients, to reactivating dormant accounts. Your knowledge of our platforms and products and financial markets in general will enable you to effectively meet your targets and KPI’s
whilst adhering to the principles of Treating Customers Fairly.

**Responsibilities**

**Introduce the company's products to clients through online and offline channels.**
- Provide excellent service and communication skills with all leads and customers.
- Meet and exceed sales revenue targets.
- Develop new customers and maintain a good relationship with existing customers through social media, referrals, websites, previous contacts etc.
- Understand financial markets to excite potential clients about financial market movements.
- Collaborate with team members to achieve better results.
- Gather feedback from customers or prospects and share with internal teams.
- Handle the complete sales process from lead conversion to account management.
- Calling prospective clients to promote our products and services to reach monthly account opening and turnover targets.
- Educate leads and clients how to use our trading platforms.
- Reactivation calls for clients that have not traded within a long period.
- Nurture relationships with business partners such as educators or signal providers.
- Work with marketing teams to create engaging content to aid acquisition and retention metrics.
- Always adhere to compliance policies.
- Any other duties reasonably required for the role.

**Requirements**:

- **0-1 year experience in sales but also customer service will be considered.**:

- **1-2 year of experience in a similar stock broking, CFD or Forex sales position is preferable**.
- Must have strong verbal and written communication skills.
- Minimum Diploma holder
- Strong MS Office skills
- **Proficiency in both English and local language: Thai/ Vietnam is required**; additional language skills are a plus.
- Excellent communication skills and telephone manner.
- Energetic, highly motivated, and well organised with excellent time management skills.
- Good understanding of working within a regulated environment.
- **Target driven and able to work under pressure.**:

- **Interest in and understanding of Financial Markets and trading.**:

- Ability to work flexibly during busier periods.
- **Location**:Malaysia / Vietnam

Pay: 14,500₫ - 28,900₫ per month

Application Question(s):

- How would you rate your English on a scale from 1 to 10?
- How would you rate your Vietnamese proficiency on a scale from 1 to 10?
- How soon could you start working if you're selected? (Notice Period/ Availability)
- Current Salary (Gross VND per Month)
- Expected Salary (Gross VND per Month)

**Experience**:

- Sales: 1 year (preferred)
- stock broking, CFD or Forex: 1 year (preferred)



  • Thành phố Hồ Chí Minh, Vietnam Filum.ai Full time

    **Why us?** Filum is a B2B Tech Startup operating in a rapidly evolving and high-potential market. Joining our Customer Success Department as one of its first key members means you’ll encounter exciting challenges daily. This role is not for the faint-hearted-it. It will either push your limits or redefine them. As a **Customer Success Manager (CSM)**,...


  • Thành phố Hồ Chí Minh, Vietnam PST.AG Full time

    **Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...

  • Telesales

    4 weeks ago


    Thành phố Hồ Chí Minh, Vietnam Công Ty Cổ Phần Dayone Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - What you need to do - Searching & collecting clients' information according to the required list, assessing the potential; and allocating verified leads to Sales Managers by turn. - Making the first calls to new potential clients to offer initial advice on products and services based on their...


  • Thành phố Hồ Chí Minh, Vietnam JustMarkets Full time

    **JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Một Thành Viên Wacontre Full time

    **Mô tả công việc**: (Mức lương: 30 - 30 triệu VNĐ) - Job Scope In order to solve our clients' business problems, you will be providing smooth implementation support and proposing ongoing product utilization and workflows. ・Understand the essential needs of customers and plan and execute success plans (onboarding plans, schedules,...


  • Thành phố Hồ Chí Minh, Vietnam YouNet Full time

    **Salary**: Negotiable Department: Sales & Business Development Company: Buzzmetrics Application deadline: 27/11 — 31/12/2024 **Job description**: **ABOUT BUZZMETRICS** Buzzmetrics is a member of YouNet Group - the leading SocialTech Group powering Sales, Marketing and Operations. Founded in 2013, Buzzmetrics is the pioneers of using social listening...


  • Thành phố Hồ Chí Minh, Vietnam Buzzmetrics Full time

    **ABOUT BUZZMETRICS** Buzzmetrics is a member of YouNet Group - the leading SocialTech Group powering Sales, Marketing and Operations. Founded in 2013, Buzzmetrics is the pioneers of using social listening data to bring businesses & consumers closer together. Based on the key idea that social media is a virtual society where people live their second life,...


  • Thành phố Hồ Chí Minh, Vietnam Tyroo Full time

    **Why Tyroo|CJ?** Tyroo CJ Affiliate is the leader in Affiliate Marketing. We take pride in our innovative technology, comprehensive data solutions and our people. We equip our teams with advanced tools, training and career development opportunities all to provide cutting edge solutions, strategies and support to deliver high quality results for our...


  • Thành phố Hồ Chí Minh, Vietnam JustMarkets Full time

    Our company has earned the trust of millions of clients from numerous countries and is recognized as a leading broker globally. We are committed to providing reliable services and fostering long-term relationships with our clients and partners. **Requirements**: - Strong communication skills, able to interact effectively with different types of customers -...


  • Thành phố Hồ Chí Minh, Vietnam Công ty Aniday.com Full time

    In order for us to continue providing the best experience for our ever-growing user and customer base, we are looking for a Customer Success who helps us take good care of companies and recruiters/headhunters. - Keep employers informed at all times and provide answers to any questions regarding Aniday. Helping collaboration between employers and...


  • Ho Chi Minh City, Vietnam DIGI-TEXX VIETNAM Full time

    **Mô tả công việc/Job Description**: - **What you will do** - Receiving and analyzing the Client requirements and coordinating with internal Departments in order to propose a proper solution/ service to meet Clients’ needs. - Scheduling meetings, calls, surveys, and other Client-engagement activities under the Client Success Team plan. - In charge...


  • Thành phố Hồ Chí Minh, Vietnam TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...


  • Thành phố Hồ Chí Minh, Vietnam YouNet Full time

    **Salary**: Negotiable Department: Sales & Business Development Company: Buzzmetrics Application deadline: 05/03 — 04/04/2025 **Job description**: **ABOUT BUZZMETRICS** Buzzmetrics is a member of YouNet Group - the leading SocialTech Group powering Sales, Marketing and Operations. Founded in 2013, Buzzmetrics is the pioneers of using social listening...


  • Thành phố Hồ Chí Minh, Vietnam JustMarkets Full time

    Join our team at JustMarkets as a Client Relations Specialist! In this role, you'll connect with potential customers, help them understand our products, and guide them to get started. If you're great at communicating, have experience in sales, and want to be part of a fast-growing company, we'd love to hear from you. **Responsibilities** - Identify and...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Một Thành Viên Wacontre Full time

    **Mô tả công việc**: (Mức lương: Đến 20 triệu VNĐ) In order to solve our clients' business problems, you will be providing smooth implementation support and proposing ongoing product utilization and workflows. ・Understand the essential needs of customers and plan and execute success plans (onboarding plans, schedules, etc.) ・Support...


  • Thành phố Hồ Chí Minh, Vietnam NielsenIQ Full time

    As Senior Executive, Retail Customer Success, you will be an industry expert, providing dedicated support to retailers in VN. You will collaborate closely with operation, product, platform to ensure that clients are equipped with actionable insights, analysis, and on-time support from NIQ. The analysis can be ranging from assortment/ space, pricing analysis,...


  • Thành phố Hồ Chí Minh, Vietnam Arches Full time

    **INDUSTRY OVERVIEW**: **The Expert Network Services (ENS)** industry connects our clients (consulting and investment firms) with specialized insights from top experts. With a strong focus on the Asia-Pacific region, our team is fluent in the languages across the area and has unmatched recruitment capabilities to find experts from any industry or...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Một Thành Viên Wacontre Full time

    **Mô tả công việc**: (Mức lương: 25 - 30 triệu VNĐ) In order to solve our clients' business problems, you will be providing smooth implementation support and proposing ongoing product utilization and workflows. ・Understand the essential needs of customers and plan and execute success plans (onboarding plans, schedules, etc.) ・Support...


  • Thành phố Hồ Chí Minh, Vietnam Mastercard Full time

    **Our Purpose** - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...


  • Thành phố Hồ Chí Minh, Vietnam Mastercard, Inc. Full time

    Consulting Director, Advisors Client Services, Strategy & Transformation **Our Purpose** Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions...