Student Success Associate

4 weeks ago

Ho Chi Minh City, Vietnam Crimson Education Full time

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

We’ve built Crimson to become the world’s most successful university admissions consultancy, with our students 4x more likely to gain admission. To support our students, we have a Student Success team that’s obsessed with providing the best outcomes for our students and levelling the playing field. They engage, manage and facilitate a student’s journey with Crimson to help them achieve their goals and reimagine their future.

**What this role is responsible for**:
The SSA is an entry-level position in our Service Delivery Team, and is responsible for providing high quality service to Crimson clients. The SSA needs to be able to clearly communicate professionally with clients and ensure successful delivery of services with various teams across Service Delivery.

The responsibility of an SSA lies in two major aspects. First, ensuring successful student onboarding and tutor allocation on a global scale. Second, supporting internal stakeholders such as Student Success Managers with projects and administrative tasks. In addition, this role might support departmental projects and initiatives to improve efficiencies and scalability of processes.

**What success looks like**:

- Coordinating and allocating tutors in conjunction with the Tutor Management, UK and US admin, Indigo, FAO etc
- Ensuring client satisfaction with prompt onboarding and tutor allocation and at high quality level (determined by management);
- Utilizing and maintaining our online management and education systems;
- Ensuring communication, both internally and externally, is smooth and delivered timely;
- Problem-solving with stakeholders and tutors for specialized issues or support;
- Carrying out administrative tasks as agreed within 24 - 96 hours turnaround from task assignment;
- Excellent communication with SSMs and other stakeholders on task progress, roadblocks, and potential opportunities for improvement;
- Support with projects and initiatives aimed at improving efficiency and scalability of department processes such as mass tutor allocation, offboarding etc
- Proactive attitude and suggestions provided for further tasks that can be carried out by this role;
- Ability to work unsupervised, prioritize effectively and support all global teams as required.

**What skills and experience are essential?**
- Professionalism
- Time and Stress Management
- Confidence, Resilience, Positive attitude (patience, empathy)
- Willingness to learn and go the extra mile
- Attention to detail
- Outstanding organization skills
- A high degree of flexibility
- Effective workload management

  • Student Success Associate

    4 weeks ago

    Ho Chi Minh City, Vietnam Crimson Education Full time

    New Zealand-based Edutech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown a mission-driven team that is dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and...

  • Student Success Officer Team Lead/ Trưởng Bộ

    4 days ago

    Ho Chi Minh City, Vietnam Trung tâm Anh ngữ IELTS CITY Full time

    **Tổng quan**: - Student Success Officer (SSO) là bộ phận chịu trách nhiệm về toàn bộ công tác chăm sóc & hỗ trợ cho học viên, là cầu nối quan trọng nhất giữa trung tâm & khách hàng. **Mô tả công việc**: Hỗ trợ khách hàng mới và phát triển doanh thu nội bộ: - Hướng dẫn khách hàng...

  • Education Consultant Intern

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam AUG Student Services Full time

    **Company Overview**: AUG Global Network is an established international education consultancy company promoting Australia, Malaysia, Singapore, Switzerland, The United Kingdom (UK) & The United States of America (USA). AUG operates across 8 countries (Australia, China, Hong Kong, Indonesia, Malaysia, Philippines, Singapore & Vietnam). **History**: AUG was...

  • Marketing Intern

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam AUG Student Services Full time

    **Company Overview**: AUG Global Network is an established international education consultancy company promoting Australia, Malaysia, Singapore, Switzerland, The United Kingdom (UK) & The United States of America (USA). AUG operates across 8 countries (Australia, China, Hong Kong, Indonesia, Malaysia, Philippines, Singapore & Vietnam). **History**: AUG was...

  • Business Development Manager

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam AUG Student Services Full time

    **Company Overview**: AUG Global Network is an established international education consultancy company promoting Australia, Malaysia, Singapore, Switzerland, The United Kingdom (UK) & The United States of America (USA). AUG operates across 8 countries (Australia, China, Hong Kong, Indonesia, Malaysia, Philippines, Singapore & Vietnam). **History**: AUG was...

  • Marketing Specialist

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam AUG Student Services Full time

    **Company Overview**: AUG Global Network is an established international education consultancy company promoting Australia, Malaysia, Singapore, Switzerland, The United Kingdom (UK) & The United States of America (USA). AUG operates across 8 countries (Australia, China, Hong Kong, Indonesia, Malaysia, Philippines, Singapore & Vietnam). **History**: AUG was...

  • Student Recruitment Specialist

    5 days ago

    Ho Chi Minh City, Vietnam Amerigo Education Full time

    **ABOUT US** Amerigo Education is a U.S.based education company that helps international students in the United States achieve their full potential. As a growing number of students from around the world seek to advance their education in North American secondary schools, Amerigo is expanding their footprint in North America with a new partner school in...

  • Student Success Officer

    4 weeks ago

    Ho Chi Minh City, Vietnam Công ty Cổ phần Giáo dục TalkFirst Full time

    **Tổng quan**: Student Success Officer (SSO) là cầu nối quan trọng của học viên và khách hàng với TalkFirst trong suốt quá trình tư vấn, học tập và kết thúc khoá học. **Mô tả công việc**: **Hỗ trợ khách hàng mới và phát triển doanh thu nội bộ (50%)** - Hướng dẫn khách hàng thực hiện...

  • Student Success Officer

    4 weeks ago

    Ho Chi Minh City, Vietnam Công ty Cổ phần Giáo dục TalkFirst Full time

    **Tổng quan**: Student Success Officer (SSO) là cầu nối quan trọng của học viên và khách hàng với TalkFirst trong suốt quá trình tư vấn, học tập và kết thúc khoá học. **Mô tả công việc**: **Hỗ trợ khách hàng mới và phát triển doanh thu nội bộ (50%)** - Hướng dẫn khách hàng thực hiện...

  • Student Recruitment Manager

    4 weeks ago

    Ho Chi Minh City, Vietnam Finest Future Oy Full time

    **Who we are looking for**: Finest Future is seeking a Student Recruitment Manager superhero to join the Sales & Marketing team. You will plan and help lead the sales operations in Vietnam - and depending on your language capabilities & connections, other Asian countries we’re expanding into. Answer the call or give a heads-up if you know a superhero to...

  • Customer Success Officer

    4 weeks ago

    Ho Chi Minh City, Vietnam Công ty Cổ phần Giáo Dục English Town Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Provide good care to students, and make sure they can achieve their learning target at ET. Communicate online/offline with students and handle all kinds of their feedback. Work closely with other depts (SO, EC) in order to support students with problems that relate to their course and study...

  • SAP Student Training and Rotation

    5 days ago

    Thành phố Hồ Chí Minh, Vietnam SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Student Recruitment Manager

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam Navitas Full time

    **Student Recruitment Manager - **Griffith College** **About the role** The Student Recruitment Manager plays a significant role in driving recruitment growth and achieving student recruitment targets in their region on behalf of Griffith College - working closely with colleagues based in Australia and in-market including the Regional Management team. This...

  • Associate Lecturers/lecturers, Management

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam RMIT University Full time

    Overview: - RMIT University Commitment - RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have...

  • Associate Lecturer, International Business

    4 weeks ago

    Ho Chi Minh City, Vietnam RMIT University Full time

    Overview: - RMIT University Commitment RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a...

  • Research Associate

    1 week ago

    Ho Chi Minh City, Vietnam CIMIGO Full time

    Research Associate Cimigo is one of the leading market research companies in Vietnam and Asia. We operate with the aspiration to serve as the voice of consumers. Understanding consumers and clients is the cornerstone of success for every business. Cimigo consistently listens to consumer needs and communicates them to manufacturers and service...

  • Student Success Officer

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Công ty Cổ phần Giáo dục TalkFirst Full time

    **Tổng quan**: Student Success Officer (SSO) là cầu nối quan trọng của học viên và khách hàng với TalkFirst trong suốt quá trình tư vấn, học tập và kết thúc khoá học. **Mô tả công việc**: **Hỗ trợ khách hàng mới và phát triển doanh thu nội bộ (50%)** - Hướng dẫn khách hàng thực hiện...

  • Customer Success Manager

    1 week ago

    Ho Chi Minh City, Vietnam Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...

  • Senior Student Success Officer/chăm Sóc Khách Hàng

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Công ty Cổ phần Giáo dục TalkFirst Full time

    **Mô tả công việc**: (Mức lương: 10 - 15 triệu VNĐ) Tổng quan: - Student Success Officer (SSO) là cầu nối quan trọng của học viên và khách hàng với TalkFirst trong suốt quá trình tư vấn, học tập và kết thúc khoá học. : Hỗ trợ khách hàng mới và phát triển doanh thu nội bộ (50%) - Hướng...

  • Associate Digital Manager

    4 weeks ago

    Ho Chi Minh City, Vietnam Dentsu Aegis Network Full time

    The purpose of this role is to be responsible for the smooth running of accounts and campaigns in the group, whilst managing and coaching the junior direct reports Job Title: Associate Digital Manager **Job Description**: - The purpose of this role is to lead digital planning of our clients to ensure achieving campaign objective with excellent planning...