Customer Success Manager

2 weeks ago

Ho Chi Minh City, Vietnam Crimson Education Full time

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

**To support our students, we have built / purpose of role**

This is a full-time position, that can be worked remotely or in one of our many offices around the globe.

**What are the main responsibilities for this role?**

**Customer relationship management**

Proactively organize meetings and interactive communications with students, parents and internal team members as required to to check in, update on progress, support students to stay on schedule with milestones and ensure client satisfaction

Be the main point of contact to clients, with an emphasis on parent liaison, and provide timely and accurate responses to their enquiries concerning the college admissions process and the delivery of Crimson services

Engage in conflict resolution and handle complaints as the main point of contact

In conjunction with the wider team, to mentor students on transferable skills such as time and stress management, project management and leadership skills to assist them in successfully achieving their academic and ECL goals

**Internal coordination**

Coordinating and allocating students and tutors/mentors in conjunction with the Tutor/Mentor Management team.

Facilitate meetings with clients and strategy team to create strategies for client tutoring and/or consulting

Closely check up and monitor client and tutor/mentor performance to ensure measurable outcomes

Share student/family’s feedback with wider team when applicable and proactively and preemptively align on action needed for issue resolution

Conduct service team’s internal discussions/ alignment meetings on students’ progress to make sure everyone is on the same page and working as an effective team

**Operations and ongoing improvement**

Stay up to date with and contribute to a pool of local/ regional resources and knowledge base

Identify and highlight opportunities for service improvement

Stay up-to-date with standardized testing schedules and registrations to advise relevant stakeholders and support students as required

Translation of documents and communications in various channels between parents and the wider services team where required _(Line can be removed/added as per region practice)_

**What qualities and skills would help you succeed in this role**:
Resilience: works well under pressure, demonstrates a positive outlook in times of uncertainty, recognises when to ask for support, continues to perform effectively in stressful circumstances.

Professionalism & customer service attitude: acts professionally in situations that arouse strong personal or emotional reactions, for example in escalation scenarios, handles customer complaints and criticism constructively by listening and exercising empathy

Communication & interpersonal skills: brings leadership to client meetings, can make people feel at ease, extensive experience in customer relationship management

Negotiation skills & adaptability: builds rapport and trust within the organization, de-escalation and conflict resolution skills, high cultural awareness and adaptability to efficiently manage the different dynamics of customers and stakeholders from diverse backgrounds

Teamwork & collaboration: highly organized and exhibit effective time management, result-oriented with a can-do attitude, and a growth mindset in the workplace

**Advantageous**:
Prior relevant knowledge and experience in education/ mentoring/ coaching/ youth development

Knowledge of college admissions and international education systems

**Why work for Crimson?**
- Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
- Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
- $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)
- Psychologist on staff
- Insightful fireside chats and workshops to help support our high performing and ambitious team
- Radical Candor is a feedback approach we live by
- We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you

  • Customer Success Manager

    4 weeks ago

    Ho Chi Minh City, Vietnam TechX Corporation Full time

    At TechX, we've come a long way since our launch in early 2020. Now, after 3 years, we proudly stand as one of AWS's esteemed partners with competencies in Data Analytics in Vietnam. Our growth has been nothing short of remarkable, and we owe it all to our exceptional team of passionate TechXers. Are you ready to make an impact in the dynamic world of cloud...

  • Customer Success Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam TelestarVN Full time

    **OVERVIEW** We are seeking a motivated and dynamic individual to join our team as a **Customer Success Manager**. This is an exciting opportunity for someone who is passionate about driving business success and building strong client relationships. **ROLE AND RESPONSIBILITIES** - Improve customer service experience, create engaged customers and facilitate...

  • Customer Success Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam TechX Corporation Full time

    At TechX, we've come a long way since our launch in early 2020. Now, after 3 years, we proudly stand as one of AWS's esteemed partners with competencies in Data Analytics in Vietnam. Our growth has been nothing short of remarkable, and we owe it all to our exceptional team of passionate TechXers.Are you ready to make an impact in the dynamic world of cloud...

  • Customer Success Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam Carrot Fertility Full time

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...

  • Customer Success Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam Monroe Consulting Group Full time

    **Customer Success Manager**: - **Sector**: Monroe Manufacturing & Industrial 4.0 - **Contact**: Sid - **Client**: Monroe Consulting Group - **Location**: Ho Chi Minh City - **Salary**: Negotiable - **Expiry Date**: 16 July 2023 - **Job Ref**: BBBH418159_1681698219 International award-winning executive recruitment expert Monroe Consulting Group is...

  • Customer Success Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam DFO Global Performance Commerce Limited Full time

    **GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane. SUMMARY: **GPC** has an immediate opening...

  • Customer Success Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam The Stakeholder Company Pte. Ltd. Full time

    **About TSC** The Stakeholder Company (TSC) is a global technology company that empowers business and organisation leaders to map, mine and manage complex issue and stakeholder environments. Today we are recognised as the world’s leader in providing AI-driven stakeholder and issue management SAAS (Software as a Service). We work with Fortune 500...

  • Customer Success Account Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam LittleLives Inc Pte Ltd Full time

    Ho Chi Minh City- Work Type: Full Time- As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and...

  • Customer Success Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Monroe Consulting Group Full time

    Customer Success Manager:- Sector: Monroe Manufacturing & Industrial 4.0- Contact: Sid- Client: Monroe Consulting Group- Location: Ho Chi Minh City- Salary: Negotiable- Expiry Date: 16 July 2023- Job Ref: BBBH418159_ International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of a multinational auto parts &...

  • Project and Customer Success Manager Hcmc

    5 days ago

    Ho Chi Minh City, Vietnam Qarma Full time

    We are looking for a dedicated person to join our Vietnam team and work with our global team to scale our sales, delivery and customer success. **About Us**: Qarma is a fast-growing Nordic SaaS business focused on revolutionizing quality and compliance within retail and Sourcing. We are on a mission to become the leading digital tool and platform for...

  • Customer Success Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Classplus Full time

    Classplus:ngườiCustomer Success Manager:Việc làm này đang được kiểm duyệt Hạn nộp hồ sơ: 28/02/2023 Lượt xem: 9 Đăng ngày: 13/01/2023***Yêu cầu kinh nghiệm1 nămMức lương triệuCấp bậc**Chuyên viên- nhân viên**Hình thức làm việcToàn thời gian cố địnhThông tin: Nghề nghiệp:Kinh doanh/Chăm sóc...

  • Customer Success Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam Elsa Corp. Full time

    **CUSTOMER SUCCESS MANAGER** **Location**: Ho Chi Minh city (82 Tran Huy Lieu, Phu Nhuan) or Hanoi (TID Center, 4 Lieu Giai, Ba Dinh) **Team**: Customer Success Management **Report to**:Head of Customer Success - SEA & Taiwan **WHAT WILL YOU DO?** As a Customer Success Manager, you will play a key role in ensuring the success and satisfaction of our B2B...

  • Customer Success Manager Architect

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam IBM Full time

    IntroductionA Customer Success Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM Data & AI products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...

  • Customer Success

    3 months ago

    Ho Chi Minh City, Vietnam Tech Data Full time

    **Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. Responds to inquiries, expedites critical orders, communicates...

  • Customer Success

    4 weeks ago

    Ho Chi Minh City, Vietnam Tech Data Full time

    **Job Purpose**: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. Responds to inquiries, expedites critical orders, communicates...

  • Partner Customer Success Manager, Vietnam

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Udemy Full time

    About us:At Udemy, we're on a mission to improve lives through the power of learning. We're a leading global learning company and one of the world's largest education platforms, with more than 57 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals.Talented people are everywhere, and the...

  • Client Success/customer Success/key Account Manager

    2 weeks ago

    Ho Chi Minh City, Vietnam Transcosmos Việt Nam Full time

    ✔ Exploiting and developing relationships with assigned Key Accounts to expand the project ✔ Coordinate with Service Planning department to come up with a new service model. Update new models for customers ✔ Set up business plan (expansion revenue, number of new projects, profit rate,...) and ensure actual results according to the plan. ✔ Analyze...

  • Customer Success Manager

    2 weeks ago

    Ho Chi Minh City, Vietnam Vincere Full time

    **About you**: You are passionate about Customer Success and get a kick out of resolving a customer issue. You don’t accept the basics in life, and you are restless in your efforts to excel both at work and outside of work. You have experience of dealing with large numbers of customers, are analytical (comfortable with data) and a great problem solver. You...

  • Customer Success Manager

    2 weeks ago

    Ho Chi Minh City, Vietnam Vincere Full time

    **EMP TYPE** Full-Time **INDUSTRY** Software **JOB ID** 32508 **About you**: You are passionate about Customer Success and get a kick out of resolving a customer issue. You don’t accept the basics in life, and you are restless in your efforts to excel both at work and outside of work. You have experience of dealing with large numbers of customers, are...

  • Customer Success Manager Architect

    7 days ago

    Ho Chi Minh City, Vietnam IBM Full time

    Introduction A Customer Success Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM Data & AI products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational...