Client Implementation Manager
6 months ago
-Job Advert Details
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Wholesales Banking (WSB) serves millions of businesses ranging from small to large corporates, providing commercial customers with a full range of banking services including: Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 64 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high calibre professional to join our team as an Client Implementation Manager.
Job Profile:
The Client Implementation (CI) role is responsible for supporting the implementation of operational plans and priorities to drive delivery of client implementation programmes as part of the end-to-end client execution and transaction fulfilment lifecycle.
The Client Implementation (CI) will cover the work of initial kick-off meetings with customers, understand their needs, simply file upload (CSV, XML), H2H, explain to customers what HSCF is, what capabilities are available, define the invoice file specification, conduct training/demo to internal team e.g. BDs and customers, setting up buyer and supplier in HSCF UAT and Production once BDs confirms onboarding docs/facility are ready, and provide initial support to customers when they get onboard to HSCF.
This position manages the end-to-end customer implementation. The tasks for this role will include all of the following:
- Manage the end-to-end client implementation process
- Leverage Client feedback to shape client proposition and new product development activity
- Support the delivery of revenue to achieve Annual Operating Plan (AOP) targets and maximise the extent to which client needs are met
- Seek ongoing improvements to the implementation processes
- Ensure the efficient completion of technical and operational on-boarding activities for new to trade or new to bank clients
- Support successful transition of customer transactions to HSBC as per the agreed solution implemented by monitoring revenues against Estimated Business Value (EBV)
- Ensure the customer is trained and fully understands systems and solutions that are being implemented
- Drive up customer satisfaction and oversee the delivery of a positive customer experience by supporting the team to effectively meet and exceed expectations
- Work closely with colleagues across Business Development, providing support on deals as required
- Have a detailed understanding of the client base in order to identify and respond to present and future needs
- Ensure Credit/Risk recommendations, KYC (Know Your Customer) Procedures and other Procedures Guidelines/Manuals are implemented and adhered to.
- Principal Accountabilities:
- Impact on the Business/Function
- Support the implementation of operational plans and priorities to drive delivery of the agreed client execution strategy, ensuring Regional requirements and variations in the business model are accurately accounted for in our Client on-boarding methodology
- Delivery of client implementation programmes as part of end-to-end client execution and transaction fulfilment lifecycle
- Leverage Client feedback to shape client proposition and new product development activity across
- Ensure the provision of transactional and channel support to clients, understanding their on-boarding requirements and ensuring their timely implementation within GTRF
- Programme manage of high profile, complex on-boarding programmes (typically complex/high profile Supply Chain Solutions Approved Invoice (SCSAI), International RF, pan-regional Guarantees “implementations” using HSBCnet and client technical integrations
- Customers / Stakeholders
- Manage key relationships with internal and external stakeholders, developing and maintaining strong working relationships with: Internal - Risk and Compliance, Relationship Management, Product and Proposition Management, Client Services, Business Risk & Control Management (BRCM), Technology, and Business Development External - key clients.
- Develop a close relationship with customers, managing these relationship and client expectations from sales, implementation/on-boarding and go-live to business as usual and migration to Client Services ownership.
- Work closely with colleagues across Business Development and Solution Structuring, providing support on deals with priority or complex clients and ensuring alignment in strategy regarding target client groups
- Ensur
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