Client Service Manager

2 weeks ago

Ho Chi Minh City, Vietnam Công Ty TNHH Affina Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Coordinated with the Business Development team to develop relationships with corporate clients, providing advice and designing healthcare proposals to meet their expectations.
- Prepared for presentation and verify all contractual documents prior to binding the contract with clients.
- Acknowledgement of both complaints and potential complaints in order to review and resolve respectively. Keep clients informed as to the progress of their complaint and the steps being taken to resolve it.
- Controlled and ensured the service plan of corporate clients is strictly implemented.
- Established client service team priorities, maintained schedules and monitored performance.
- Work closely with Insurers/ Partners and other internal departments to launch health insurance products on both offline and online platforms.
- Developed detailed reports analyzing account performance data, providing valuable insights of clients' insurance program.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company's roster of accounts.

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Working hours: Monday - Friday (8:30 a.m. - 5:30 p.m.);
- Salary: VND negotiable according to experience and ability;
- 2 months probation, receive 100% salary;
- Sign an official contract to pay insurance, full benefits according to the Law, health care cards for employees, filial piety, wedding...

**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng

**Yêu cầu công việc**:

- Proficient in Microsoft Office;
- English reading and writing skills;
- Presentation skills;
- Time management.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Bảo Hiểm,Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Cao Đẳng
1 - 5 năm

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