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Customer Success Manager, Vietnam

4 weeks ago

Ho Chi Minh City, Vietnam AppsFlyer Full time

What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.

**What you will do**:

- Become an in-house expert in AppsFlyer's product - both business and technical use cases and stay up-to-date on product releases and new features
- Use your understanding of the AppsFlyer product to quickly identify, escalate, and solve complex technical problems
- Build deep business relationships by continually WOW-ing our customers through exceptional support and service
- Provide training and education on our products and new features through demos, webinars, and both virtual and on-site trainings
- Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product and R&D teams
- Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and impact on customer outcomes

**What you have**:

- Background in customer success, product management, or mobile analytics at an online advertising company, digital agency, or SaaS Martech platform
- Fluent in Vietnamese.
- Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
- Experience working with multiple accounts across a diverse set of industries, company sizes, and experience levels
- Excellent written and verbal communication skills for technical and non-technical audiences
- A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment

**Bonus Points**:

- Being introduced by an AppsFlyer team member
- Technical background on SDKs, APIs, SQL, Mobile App Analytics, Deep Linking
- Product management sense/familiarity
- Used AppsFlyer before

**What We Offer**:

- Employee stock options
- Competitive compensation package
- Investment in your personal growth offering training for skills incl. negotiation, presentation, LinkedIn learning
- Leading private medical
- Flexible working hours
- Taking part in important social responsibility initiatives via AppsFlyer Cares
- Team fun activities and in general an awesome, international team

As a global company operating in 16 countries across 5 continents, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

"As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In." Oren Kaniel, CEO

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