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Customer Success Manager

2 months ago

Ho Chi Minh City, Vietnam Classplus Full time

**Classplus**:

- 150 - 300 người

**Customer Success Manager**:
Việc làm này đang được kiểm duyệt
- Hạn nộp hồ sơ: 28/02/2023- Lượt xem: 9- Đăng ngày: 13/01/2023***

Yêu cầu kinh nghiệm

**1 năm**

Mức lương

**12 - 20 triệu**

Cấp bậc

**Chuyên viên
- nhân viên**

Hình thức làm việc

**Toàn thời gian cố định**

**Thông tin**:

- Nghề nghiệp:
**Kinh doanh**
**/**
**Chăm sóc khách hàng**
**/**
**Giáo dục - Đào tạo**
- Thời gian thử việc:
**2 tháng**
- Khu vực tuyển:
**Hà Nội**
**,**
**TP.HCM**
- Số lượng tuyển:
**2**
- Yêu cầu độ tuổi:
**25 - 29 tuổi**
- Yêu cầu bằng cấp:
**Đại học**
- Hạn nộp hồ sơ:
**28/02/2023**

**Mô tả công việc**:
**Essential Duties and Responsibilities**:

- Managing Customer Lifecycle Management post sales: onboarding, KYC, document collection, regulatory filings, ETC
- Guide new customers through the configuration and implementation of the product. Support customers on technical issues based on document guidelines and tutorials.
- Liaise with other areas to resolve information or project requests by other departments
- Explore what success means to the customer and ensure that they reach their goals in terms of Marketing and Sales consultant
- Responsible to show value to the customer so that they renew and upgrade subscription
- Up-sales with new features provided
- Develop feedback funnel and passing customer feedback to the engineering team to set the future direction of product development
- Monthly collect revenue sharing

**Yêu cầu công việc**:
**Education and/or Work Experience Requirements**:

- Excellent verbal and written communication skills, including the ability to effectively communicate with external customers
- Highly responsible
- Proficiency with software products
- Strong working knowledge of Google Applications, including Gmail, Google Drive, Google Form and managing multiple Google calendars
- Keen attention to detail
- Ability to listen and come up with creative solutions

**Physical Requirements**:

- Be able to listen and speak clearly on telephone/ online meeting
- Able to travel inside the city (rarely)

**Quyền lợi**:
**Benefits**:

- International dynamic and professional working culture and teams
- Rewarding for independent individuals
- On-going training
- Work remote
- Monthly allowances
- Full time position opportunities
- Travelling allowances,PC monitor, Android phone.
- Team dinner/ team building activities

**Kỹ năng cần thiết**:
Chăm sóc khách hàng-Bán hàng B2B-tư vấn giáo dục-Tiếng Anh 4 kĩ năng

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