Customer Service Team Leader

7 months ago


Ho Chi Minh City, Vietnam Careplus Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Customer Service Team Leader:
Monitoring employee productivity and quality of customer service;
Experienced in teammanagement;
Making sure employees meet performance expectations;
Organizing workflow and ensuring that employees understand their duties or delegated tasks;
Giving instructions to subordinate employees;
Assist in developing training plans and implementing and evaluating employees after training;
Handling complaints;
Prepare daily/weekly/monthly reports;
Other tasks are assigned by the Line manager or BOD.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Competitive salary + Bonus

Get periodic health checks according to company policy

Social Insurance, Health Insurance

Performance review once a year

Discount promotion for staff and relatives up to 60%

Young, friendly and professional working environment

Being trained and developed professional skills, career

Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Graduated College or bachelor's degree in commerce/Sales or equivalent;
At least 4 years experience/track records in Sales - ideally within the Service, Insurance or health industry;
Experienced in Healthcare is an advantage;
Leadership;
Training;
Excellent communication skills;
Professional appearance and attitude;
Proactive organizational skills;
Reliable, with high integrity and strong work ethic;
Time Management;
**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giám Sát Dịch Vụ,Nhà Hàng/Khách Sạn

Đại Học
Không yêu cầu



  • Ho Chi Minh City, Vietnam Công Ty TNHH CITYCLINIC Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Service Team Leader: - Monitoring employee productivity and quality of customer service; - Experienced in teammanagement; - Making sure employees meet performance expectations; - Organizing workflow and ensuring that employees understand their duties or delegated tasks; - Giving...


  • Ho Chi Minh City, Vietnam Công Ty TNHH CITYCLINIC Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Service Team Leader: - Monitoring employee productivity and quality of customer service; - Experienced in teammanagement; - Making sure employees meet performance expectations; - Organizing workflow and ensuring that employees understand their duties or delegated tasks; - Giving...


  • Ho Chi Minh City, Vietnam chusvn co. ltd Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Team Leader ( English Cv )**: - **Mã tin đăng: 3672707**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...


  • Ho Chi Minh City, Vietnam VeXeRe Full time

    **Vexere Flight**: Các thành viên của Vexere tin rằng một tổ chức được sinh ra là để giải quyết các vấn đề nhức nhối trong xã hội. Văn hóa công ty chú trọng tinh thần cộng đồng, hỗ trợ lẫn nhau. Tất cả thành viên Vexere luôn được tạo cơ hội để được thể hiện bản thân,...


  • Ho Chi Minh City, Vietnam Công ty TNHH Mediastep Software Việt Nam Full time

    We are looking for Customer Service Leader to join our team and provide the best service to our customer You will be working at the newest O2O e-commerce platform at Viet Nam. English - Chinese - Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers. **YOUR SKILL AND EXPERIENCE** - Team leader...


  • Thành phố Hồ Chí Minh, Vietnam Diag Full time

    **JOB DESCRIPTIONS**: Team leader will be directly responsible for tasks including (but not limited to): - Overseeing the day-to-day operations of our teams. - Performing quality monitoring as required to improve overall service quality. - Training agent on soft skills, call handling, ticket handling, and communication skills. - Training new joiners....


  • Thành phố Hồ Chí Minh, Vietnam Onpoint Ecommerce Full time

    **Responsibilities**: - Manage team performance through monitoring, giving agents advice to handle Customers’ queries while they cannot handle on their own. - To reduce handling time and improve the first contact resolution metric, provide layers the authority to handle complaints and inquiries. - Ensure daily performance to meet the SLA, AHT,...


  • Ho Chi Minh City, Vietnam APL Logistics Full time

    This position is responsible for (but not limited to) managing all kind of timely and accurate movement of freight and information, he/she has to provide excellent customer service for delivering APLL commitment to key and complicated customers, meeting day to day Client’s services requirements. Working closely with oversea KAM/ Product team to support...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** **_ Avery Dennison (NYSE:AVY_**_)_ is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and...


  • Ho Chi Minh City, Vietnam Công ty Tài chính TNHH MTV Shinhan Việt Nam Full time

    **I. Job Summary**: - To provide an efficient and high-quality service to customer to satisfy customer's needs and expectations within company's procedures/guidelines. - To deal with internal & external customers in order to provide a high-quality service and satisfy customer's needs which meet all Customer Service (CS) KPIs. - To give comments/ideas on...

  • IT Team Leader

    6 months ago


    Ho Chi Minh City, Vietnam Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...


  • Thành phố Hồ Chí Minh, Vietnam ShareCV Full time

    **Mô tả công việc** Ensure timely, accurate, and consistent data entry of employee information into the information system. Maintain up-to-date and accurate employee records, paperwork, and forms. Complete online workflow activities promptly and consistently. Oversee the background investigation process for all new hires, including...


  • Ho Chi Minh City, Vietnam Công ty Cổ phần BBCIncorp Full time

    **Main responsibilities** - Present, promote, and sell services to prospective customers to meet individual’s monthly target - Proceed with customer orders as the company's procedure (This task will be trained later) - Follow up the running process and take care of the orders to ensure they are delivered on time - Maintain customer relationships through...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description**: - Avery Dennison (AD) là tập đoàn đa quốc gia đến từ Hoa Kỳ, dẫn đầu thế giới về các giải pháp nhãn mác và bao bì cho khách hàng. Trải qua hơn 30 năm hình thành và phát triển, Avery Dennison hiện đang hoạt động tại 6 châu lục, hơn 50 quốc gia và 115 địa điểm....

  • Customer Services

    6 months ago


    Ho Chi Minh City, Vietnam BIN Corporation Group Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Support global customers and partners. - Monitor online transactions, support our clients and make payments via the Internet. - Build strong relationships with customers and partners. - Handle customer services inquiries and solve issues arising from customers/forwarders/third parties relating to...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Savills Việt Nam - Chi Nhánh Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants Administrative tasks: - Receive all calls from residents or tenants - Manage taxi service - Manage information about parking lots - Manage access cards - Manage...


  • Ho Chi Minh City, Vietnam lalamove Full time

    At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s...


  • Ho Chi Minh City, Vietnam Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Gojek Customer Service

    6 months ago


    Ho Chi Minh City, Vietnam Công Ty Cổ Phần Bellsystem24 Việt Nam Full time

    **TASK DUTIES**: - To assist Gojek’s customers (end-users) via non-call and call channels. - Identify and assess customers’ needs to achieve satisfaction. - Provide accurate information and solutions by using the right methods/tools. - Go to the extra mile to engage customers. - Work with Customer Service Team leader to ensure proper customer service is...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: 30 - 35 triệu VNĐ) Responsibilities: Business management: - Make sure the team meets MS KPI. - Make sure the team follows the compliance and security policies. - Review cases daily and find out the problems to make sure customer issues are well-resolved. - Follow up on the progress of each case in time to...