Bpo Customer Service Team Lead

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Business management: - Make sure the team meets MS KPI. - Make sure the team follows the compliance and security policies. - Review cases daily and find out the problems to make sure customer issues are well resolved. - Follow up on the progress of each case in time to ensure effective actions are...

Job Description: ROLE : Operation Team Leader LOCATION : District 12 **Role & Responsibilities**: - Train, assist, and mentor new employees in the department - Provide team leadership to achieve identified performance metrics and targets - Through coaching and counseling sessions maintain and improve all areas of performance; productivity, quality and...

Location: Quang Trung Software City (Công viên phần mềm Quang Trung), To Ky, District 12, HCMC, will relocate office to client site in District 7 from June 2025 Time: 6days/week Job **Description**: - The Contact Center Project Management Officer is an intermediate position responsible for performing moderately with the Customer Service team member....

**Key Accountabilities**: - Service Delivery - achieving all key contractual SLAs - Day to day Client management - Lead all client and internal calls for the process, single point of contact - Direct WFM, Training and other shared services for optimum functioning of account - Single point of contact for all financial decisions regarding the account - Manage...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

**Mô tả công việc**: (Mức lương: Thỏa thuận) The primary responsibility of Team Manager is to monitor and enhance the goal of quality support by providing individual coaching feedback and one-on-ones that focus on improving customer satisfaction and communication skills. Report to: Operations Manager Responsibility: - Acquire and update...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

There is more than a billion people in Asia that do not have access to mainstream financial services! At the same time, most of them have an incredible amount of valuable digital footprint in their mobile devices, online presence, social media, everyday apps & many other sources. **Enter Jeff, loan broker for the unbanked**. We are on the way to build a...

**AsiaFinance Group** is a fast-growing group of fintech companies operating in developing economies mainly in Asia. Its core activities are in consumer lending with ambition to expand into non-performing consumer loan recovery, alternative consumer lending scoring, and other related activities. **Requirements**: - Higher education (bachelor and higher) -...

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for...

DepartmentOperations- LevelEntry Level- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

Docosan is an impact-driven tech startup founded by Harvard grads in Ho Chi Minh City in 2020. Our healthcare delivery platform is transforming the way that people in emerging markets access high quality care. From offline appointments to telehealth to home test kits, Docosan’s platform brings Vietnam’s health system to patients’ fingertips. We’re...

**Gratitude Inc**. is a leading professional HR Tech Recruitment firm specializing in the recruitment of permanent, contract and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam and USA for now. We are a Direct Sourcing Partner Company of the different top companies. We are...

We are looking for Customer Service Lead to join our team and provide the best service to our customer You will working at the newest O2O e-commerce platform at Viet Nam. English - Chinese - Vietnamese spoken. You will lead customer service team and provide the best customer service to our customer. **YOUR SKILL AND EXPERIENCE** - Team leader experience: 2...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Mô tả Công việc - Work with Project team to pilot this project in Vietnam. - Align and closely work with Sales team and Distributor to build Inventory norm, define Replenishment Service Levels, distributor lead time, min-max order quantity and seasonality factor. - Define material criteria,...

**Roles and Responsibilities**: - Directly execute the procurement of Customs 4PL - Forwarding Service & and Waste Management; maintain the contract; regular review on supplier’s performance, engage Stakeholders for Strategy into Actions in term of efficiency, sustainability and resource optimization. - Monitor 2 staff’s work relating to other scopes of...

Main duties: Operation Compliance Management - Recruitment, mentoring and training up junior and new staffs - Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow. - Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration...