Bpo Management

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

**Job Description**: **Main responsibilities on BPO** include but are not limited to: - Supporting the Managing Director to enhance awareness on our Company’s Values and Standards, Corporate Policies and Compliance Policies, SOPs and Guidance; - Lead and oversight of implementation of evolving OGN compliance frameworks for local business organizations in...

**Mô tả công việc**: (Mức lương: Thỏa thuận) The primary responsibility of Team Manager is to monitor and enhance the goal of quality support by providing individual coaching feedback and one-on-ones that focus on improving customer satisfaction and communication skills. Report to: Operations Manager Responsibility: - Acquire and update...

**Key Accountabilities**: - Service Delivery - achieving all key contractual SLAs - Day to day Client management - Lead all client and internal calls for the process, single point of contact - Direct WFM, Training and other shared services for optimum functioning of account - Single point of contact for all financial decisions regarding the account - Manage...

**Mô tả công việc**: (Mức lương: Thỏa thuận) As a Telesales Manager, you are responsible for managing Call Center operations smoothly and properly; assisting customer service function in daily work. Specifically, you will: - Manage Customer Support and Telesales team (involve Quality Assurance and team members) - Build up new department...

**WORK LOCATION** Ho Chi Minh **LEVEL** Junior **EXPIRATION DATE** 31 Mar,2025 **JOB DESCRIPTION** - Check, perform data cleaning, and input vessels/shipments data. - Verify data by comparing it with source documents. - Report, monitor, and support investigating special/error cases. - Comprehend charts/graphs and convert between charts/graphs and raw...

**POSITION: DIGITAL MARKETING EXECUTIVE** Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth? **WHO WE ARE**: Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Business management: - Make sure the team meets MS KPI. - Make sure the team follows the compliance and security policies. - Review cases daily and find out the problems to make sure customer issues are well resolved. - Follow up on the progress of each case in time to ensure effective actions are...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

**INTRODUCTION** Our client is a prominent BPO provider, delivering high-quality Contact Center services, Digital Marketing, and Engineering Solutions. With a strong presence in Vietnam and offices across Hanoi and Ho Chi Minh City, the company is a trusted partner for numerous multinational and local clients. Known for its commitment to excellence and...

Fulltime working in HCMC, Vietnam - 5+ years of relevant experience, working in Call Center or BPO Companies - English at business level ✔ Managing team comprises Team Leaders, Trainer, QA and CS agents in all aspects of a call center context. ✔ Supervising a dynamic team to support transcosmos’ Client managed services to team members through...

The Client is a dynamic and rapidly growing Licensed BPO Company based in Cebu, Philippines. As they continue to expand, they are seeking a highly skilled and motivated **Marketing Manager** with experience in online gaming (for their current client), particularly within the Vietnamese market. Should be willing to relocate within Southeast Asia also in the...

**Key Responsibilities & Time Allocation**: **1. Operations & Service Delivery (40%)**: - Oversee the **end-to-end operations of the customer contact center for multiple BPO projects**, ensuring smooth service delivery. - Monitor, track, and improve **key performance indicators (KPIs)** such as **response time, resolution rate, and customer satisfaction...

**SUMMARY**: The Quality Manager, by leveraging his/her experience of Six Sigma or similar quality management methodology, ability to perform statistical analysis including regression analysis and correlations to various data sets, as well as ability to present analysis to executive leadership on regular basis, shall have responsibilities pertaining to this...

**SUMMARY**: The primary responsibility of Team Manager is to monitor and enhance the goal of quality support by providing individual coaching feedback and one-on-ones that focus on improving customer satisfaction and communication skills. Team Mangers are responsible for schedule adherence and communication with customers on recovery issues, maintaining...

**Manager, Data Management, Customer Care**: Lazada Tech Hub - Ứng Tuyển MySQL Python Business Analyst - Đăng nhập để xem mức lương - 29A Nguyễn Đình Chiểu, Đa Kao, District 1, Ho Chi Minh- Xem bản đồ- Linh hoạt- 5 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - Attractive package - Flexible Working Arrangement **Mô...

Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...