Tiktok E-commerce
5 days ago
Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the team
E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our uses, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Moderation Team is part of the Governance and Experience organization. Our mission is to provide world-class service and experience for customers, sellers and creators.
**Roles&Responsibilities**:
1. Identify areas of opportunites to improve performance, work with Partner Operation Manager to develop a comprehensive improvement plan;
2. Monitor the execution of improvement plans to ensure BPO is meeting all performance related metrics (e.g. - customer satisfaction, service level, handling time);
3. Ensure SOP documentation/training material and all relevant frameworks are in place;
4. Sharing performance report and raw data on a weekly basis to BPO for performance management;
5. Taking note of action items and feedback on every meetings and assigning owner to each action item and following through the status of completion;
6. Optimize the working processes based on any improvement opportunities found by internal colleagues or external customers;
7. Review all escalation from the In house team and provide comprehensive feedback to BPO team;
8. Work with the SOP, QA, Training and System teams to optimize new and existing processes impacting buyers/sellers/creators;
9. Prompt communication and facilitate Train and Trainer on all SOP and product features update;
10. Support Partner Operation Manager on all the bug issues reported by BPO team, raise on call and coordinate information needed for troubleshooting;
11. Support ad-hoc projects and initiatives per business needs.
**Qualifications**:
1. BA/BS degree or equivalent practical experience;
2. Requires a minimum of 2 years' experience in a customer service environment; 1 year in e-commerce industry and 2 years in vendor operation role;
3. Demonstrates effective, clear and professional written and oral communication;
4. Experience building, managing and influencing relationships with internal stakeholders;
5. Using data to generate insights and solve complex problems;
6. Eager to learn, initiative taker and problem-solver;
7. High problem solving and priority skills;
8. Thrives in fast and dynamic environments;
9. Ability to work under high pressure;
10. Must be customer service and result-oriented;
11. Excellent skills for communicating and relating with both team members and customers.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
-
Tiktok E-commerce
5 days ago
Ho Chi Minh City, Vietnam TikTok Full timeResponsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...
-
E-commerce Communications Manager
2 weeks ago
Ho Chi Minh City, Vietnam TikTok Full timeResponsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...
-
Tiktok E-commerce
2 weeks ago
Ho Chi Minh City, Vietnam TikTok Full timeResponsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...
-
Creator Incubation Specialist
5 days ago
Ho Chi Minh City, Vietnam TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to...
-
Creator Growth Management
4 days ago
Ho Chi Minh City, Vietnam TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to...
-
Creator Incubation Specialist
5 days ago
Ho Chi Minh City, Vietnam TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to...
-
Cross-border Creators Acquisition
4 days ago
Ho Chi Minh City, Vietnam TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to...
-
Tiktok E-commerce
2 days ago
Ho Chi Minh City, Vietnam TikTok Full timeResponsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...
-
E-commerce Counsel
20 hours ago
Ho Chi Minh City, Vietnam Công Ty TNHH Công Nghệ Tiktok Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) You will join a dynamic Global Legal BP team based across several different countries, who work to provide excellent stakeholder service and to achieve pragmatic solutions for the TikTok e-commerce teams. You will have experience advising digital platforms, in particular e-commerce platforms and...
-
E-commerce Logistics Service and Experience Expert
20 hours ago
Ho Chi Minh City, Vietnam TikTok Full timeResponsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...
-
Tiktok E-commerce
5 days ago
Ho Chi Minh City, Vietnam TikTok Full timeResponsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...
-
Cross Border Creators Acquisition
20 hours ago
Ho Chi Minh City, Vietnam TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to...
-
Tiktok e
3 days ago
Ho Chi Minh City, Vietnam Công Ty TNHH Công Nghệ Tiktok Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble,...
-
Tiktok Shop
20 hours ago
Ho Chi Minh City, Vietnam TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...
-
E-commerce Customer Service Tier 2 Team
20 hours ago
Ho Chi Minh City, Vietnam công ty tnhh công nghệ tiktok việt nam Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **E-Commerce Customer Service Tier 2 Team SupervisorUrgent job**: - **Mã tin đăng: 3429567**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng...
-
Tiktok Shop
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose....
-
Tiktok Shop
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose....
-
E-commerce Executive
2 weeks ago
Ho Chi Minh City, Vietnam Whealth Lohmann Centralin (Vietnam) Co. Ltd. Full timeWe are the manufacturers of **WALCH** hygiene and homecare products, **KA **and **ArFum** Laundry capsules. Our goal is to build a brand and develop different product lines that become an integral part of our customers’ everyday lives. Our activities focus on customer satisfaction and customer loyalty. - 1/ Account Management_ - Ensure proper set up of...
-
E-commerce Leader
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam Cotalent Full time**About the Company** A well-established and rapidly growing company in the beauty and cosmetics industry, recognized for its innovative products and strong presence across multiple e-commerce platforms. The company is committed to expanding its digital footprint and driving sales growth through strategic online initiatives. This role presents an exciting...
-
Tiktok Shop
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose....