Bpo Management

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

Fulltime working in HCMC, Vietnam - 5+ years of relevant experience, working in Call Center or BPO Companies - English at business level ✔ Managing team comprises Team Leaders, Trainer, QA and CS agents in all aspects of a call center context. ✔ Supervising a dynamic team to support transcosmos’ Client managed services to team members through...

**Mô tả công việc**: (Mức lương: Thỏa thuận) The primary responsibility of Team Manager is to monitor and enhance the goal of quality support by providing individual coaching feedback and one-on-ones that focus on improving customer satisfaction and communication skills. Report to: Operations Manager Responsibility: - Acquire and update...

**Mô tả công việc**: (Mức lương: Thỏa thuận)pThe primary responsibility of Team Manager is to monitor and enhance the goal of quality support by providing individual coaching feedback and one-on-ones that focus on improving customer satisfaction and communication skills. Report to: Operations Manager Responsibility: - Acquire and update...

Dion is seeking an experienced Sales Manager to drive business growth and expansion in the BPO industry.Company Overview:Dion is a respected player in Vietnam's BPO market, offering innovative solutions in customer support, digital marketing, and engineering. Our company values diversity, equity, and inclusion, ensuring all qualified candidates receive fair...

**Mô tả công việc**: (Mức lương: 15 - 25 triệu VNĐ) Mô tả Công việc Client Support and Relationship Management Serve as a day-to-day contact for assigned clients, fostering positive working relationships. Work alongside senior team members to address client concerns and ensure satisfaction. Assist in regular client reviews to align...

**Attractive benefits**: We are expanding bussiness and people to meet our clients' demands. You are warmly welcomed to join our team, where you got attractive benefits to support your daily performance. OUR BENEFITS **You’ll have a rewarding career**: We believe success should be rewarded and we believe there is always room to grow. When you join...

**Mô tả công việc**: (Mức lương: Thỏa thuận) As a Telesales Manager, you are responsible for managing Call Center operations smoothly and properly; assisting customer service function in daily work. Specifically, you will: - Manage Customer Support and Telesales team (involve Quality Assurance and team members) - Build up new department...

Traveloka is Southeast Asia's lifestyle super app with a mission to fulfill the lifestyle aspirations of our users. Founded in 2012 by ex-Silicon Valley engineers, we set out to solve a central problem: simplifying travel from Indonesia to the world. That's how we became Indonesia's leading travel platform. Today we are so much more than that, our suite of...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

◆◇◆Ho Chi Minh・BPOのプロジェクトにて日本人のOpereation Manager を募集中◆◇◆ We are hiring **#Japanese #OM #Permanent** ◇Operation Manager ◇ **【Normal Working hours】【JAPANESE】【English Speaker】【BPO】** **Job Title**:Operation Manager **Job Role**: **Responsibilities**: - Managing the operations seamlessly,...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

**SUMMARY**: The primary responsibility of Team Manager is to monitor and enhance the goal of quality support by providing individual coaching feedback and one-on-ones that focus on improving customer satisfaction and communication skills. Team Mangers are responsible for schedule adherence and communication with customers on recovery issues, maintaining...

Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

**INTRODUCTION** Our client is dedicated to enhancing Vietnam’s BPO industry, offering diverse solutions in customer support, digital marketing, and engineering to clients across various industries. The company emphasizes exceptional service and innovative solutions, holding a respected position in the market and fostering a professional, inclusive, and...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

Manage an Outbound team including Supervisor, Training Leader, QA, and Telesales in all aspects of a call center - Supervise a dynamic team to support Customers through monitoring, briefing, coaching, and others. - Plan and execute strategies to ensure that all team members work closely to achieve team KPI and individual KPI Persolkelly's client - an...

Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...