Call Center Team Manager

Managing the daily running of the call centre, including managing manpower ( supervisor, team leader, telesales staff), effective resource planning and implementing call centre strategies and operations. - Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating...

**Job Description**: - Managing the daily running of the call centre, including managing manpower ( supervisor, team leader, telesales staff), effective resource planning and implementing call centre strategies and operations. - Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing...

NIC’s Client **Job Description**: - Managing the daily running of the call centre, including managing manpower ( supervisor, team leader, telesales staff), effective resource planning and implementing call centre strategies and operations. - Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling...

FIND YOUR 'BETTER' AT AIA - We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._ - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can...

Manage an Outbound team including Supervisor, Training Leader, QA, and Telesales in all aspects of a call center - Supervise a dynamic team to support Customers through monitoring, briefing, coaching, and others. - Plan and execute strategies to ensure that all team members work closely to achieve team KPI and individual KPI Persolkelly's client - an...

**Phúc Lợi**: - Bảo hiểm - Du Lịch - Phụ cấp - Thưởng - Chăm sóc sức khỏe - Đào tạo - Tăng lương - Công tác phí - Phụ cấp thâm niên - Chế độ nghỉ phép **Mô Tả Công Việc**: - Perform Periodic reports and incidents directly to Leader - Responsible for managing 3 main tasks: **1. Team Management**: - Being...

**Mô tả công việc**: (Mức lương: 11 - 18 triệu VNĐ) - Assist Policy Services - Customer Services manager in managing Call Center team - Perform QC calls and train CC members about Customer Service skills, SHLV Product - Support Call Center team in handling complaint cases - Prepare monthly reports of Call Center team - Frequently update the...

Professional Enviroment - Dynamic, supportive team - 13th-month salary. **Responsibilities Include**: - Manage the daily operation of Call Center to provide excellence service level to the distributors’ organization. - Enhance quality of the calls, minimizing errors and tracking operative performance to ensure highest level of customer satisfaction -...

**Main Responsibilities**: - Supervise, manage operations of call center - Guide team members to implement operational tactics, making sure members are aware of project target and are capable of achiving it (through training, coaching, horenso) - Make and check reports on project status, sales performance, issues & action plan to improve - Give appraisal on...

Main duties: Operation Compliance Management - Recruitment, mentoring and training up junior and new staffs - Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow. - Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration...

To improve overall services and performance of Inbound Contact Center - institute an experienced outsourcing services to help provide energy services Inbound Contact Center Regular comprising the agent, team leader and supervisor - The services provided to customers shall be in accordance with the Service Standards from the Client. - Managing an Inbound team...

**Technical Call Center Manager (SQL) Voice & Network**: ATM Online - Ứng Tuyển SQL English Python - Đăng nhập để xem mức lương - Văn phòng 02, Tầng 8, Toà nhà Pearl Plaza, Số 561A Điện Biên Phủ, Phường 25, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 1 giờ trước **Mô Tả Công Việc**: Building,...

**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Sheraton Saigon Hotel and Towers’ Vision; consistently strive to meet and exceed the...

1 year minimum supervising/leading a team of 10 or more people in a call center - English communication skill : Good - Experience in E-Commerce, Technology is a plus **MAIN DUTIES** ✔ Ensure all agents are achieving their daily KPIs in qualitative metrics ✔ Monitor scoring KPI statistics ✔ Isolate and identify areas of improvement in members'...

Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Nhân Viên Telesales Thẻ Tín DụngCTY TNHH CALL CENTER ARTEMIS**: - **Mã tin đăng: 3308195**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất...

Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Telesale ( Hỗ Trợ Thẻ Tín Dụng )**: - **Mã tin đăng: 3321760**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Answer all incoming phone calls based on the proven, pre-set script of products and sales/service promotions/campaigns; Ensuring that all questions, inquiries for support are handled appropriately. - Quickly record inquiry/complaint cases in MMV CRM system and transfer to related department within...

**About the Role**: _We are looking for Customer Services (Call Center) for our client, which is a French company with 25 years of experience specializing in PMS and POS consulting. Experience in the operational hotel industry/property management system PMS or being fluent in French is a big plus for this position; if not, you will be trained by our...

**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Planning/Budgeting - Establish and execute section's plan in each period - Manage and supervise section's plan as assigned 2. Manage and operate overall activities of Call center section - Implement, supervise Call center agents upon advising clients on IVB’s products and services information,...

Nơi làm việc Hồ Chí Minh - Cấp Bậc Nhân viên - Hình Thức Nhân viên chính thức - Bằng Cấp Đại học - Kinh Nghiệm 1 - 4 Năm - Mức Lương Lương thỏa thuận - Ngành nghề Dịch vụ khách hàng, Tiếp thị - Hạn chót nhận hồ Sơ 16/12/2024 Facebook Linkedin **Phúc Lợi**: - Bảo hiểm - Phụ cấp -...