Call Center Team Manager

FIND YOUR 'BETTER' AT AIA - We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._ - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can...

**Mô tả công việc**: (Mức lương: 11 - 18 triệu VNĐ) - Assist Policy Services - Customer Services manager in managing Call Center team - Perform QC calls and train CC members about Customer Service skills, SHLV Product - Support Call Center team in handling complaint cases - Prepare monthly reports of Call Center team - Frequently update the...

**Main Responsibilities**: - Supervise, manage operations of call center - Guide team members to implement operational tactics, making sure members are aware of project target and are capable of achiving it (through training, coaching, horenso) - Make and check reports on project status, sales performance, issues & action plan to improve - Give appraisal on...

**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 2. Align your working practices and conduct with Sheraton Saigon Hotel and Towers’ Vision; consistently strive to meet and exceed the...

1 year minimum supervising/leading a team of 10 or more people in a call center - English communication skill : Good - Experience in E-Commerce, Technology is a plus **MAIN DUTIES** ✔ Ensure all agents are achieving their daily KPIs in qualitative metrics ✔ Monitor scoring KPI statistics ✔ Isolate and identify areas of improvement in members'...

**About the Role**: _We are looking for Customer Services (Call Center) for our client, which is a French company with 25 years of experience specializing in PMS and POS consulting. Experience in the operational hotel industry/property management system PMS or being fluent in French is a big plus for this position; if not, you will be trained by our...

Nơi làm việc Hồ Chí Minh - Cấp Bậc Nhân viên - Hình Thức Nhân viên chính thức - Bằng Cấp Đại học - Kinh Nghiệm 1 - 4 Năm - Mức Lương Lương thỏa thuận - Ngành nghề Dịch vụ khách hàng, Tiếp thị - Hạn chót nhận hồ Sơ 16/12/2024 Facebook Linkedin **Phúc Lợi**: - Bảo hiểm - Phụ cấp -...

**Career Opportunities at IDP Education**: **_ (Ho Chi Minh Office)_**: IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New...

Work Location Ho Chi Minh (District 7) Job Level Team Leader / Supervisor Job Type Permanent Experiences 3 Years Salary Negotiable Industry Banking **Job Benefit**: - Insurance - Travel opportunities - Incentive bonus - Health checkup - Training & Development - Salary review - Responsible for daily supervision of a Inbound service team including work...

Join ITSA Media as a Remote Outbound Call Center Agent and play a crucial role in our sales and marketing efforts. This fully remote position allows you to work from the comfort of your own home, with a flexible schedule to accommodate your needs. **Responsibilities**: - Using scripts to provide information about product’s features, prices etc. and...

**Job Number** 24062748 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Anticipate guest’s needs through observation and offer...

**Mô tả công việc**: (Mức lương: 8 - 10 triệu VNĐ) - Ensure adherence to policies for attendance, established procedures - Development of monitoring and logging systems. - Monitoring compliance with discipline. - Maintaining employee’s call records and updating databases - Keep management informed on issues and problems - Improves quality of...

**Job Description**: - Ensuring the operating indicators of the Contact Center (comprise Inhouse and BPO): SLA Inbound, SLA Zendesk, SLA Chat ; - Develop and control processes and standards to ensure the quality of personnel; - Setting up and developing the switchboard system and software; - Work with relevant departments to support and resolve complaints...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

_We are looking for Customer Services (Call Center) for our client, which is a French company with 25 years of experience specializing in PMS and POS consulting. Experience in the operational hotel industry/property management system PMS or being fluent in French is a big plus for this position; if not, you will be trained by our experts._ **Working...

**Mô tả công việc**: (Mức lương: 11 - 13 triệu VNĐ)**Overall Purpose Of The JobThe full-time Lifestyle Concierge will anticipate and manage the lifestyle needs of high and ultra-high net worth customers and act as their primary interface for any lifestyle and concierge services. Customers will engage via an Omni Channel solution where the...

**Position Overview**: As a Japanese-Speaking Call Center Representative, you will be instrumental in facilitating business negotiations by setting appointments via telephone calls using Japanese scripts. Your responsibilities will include approaching target companies, managing prospective customer information, and reporting daily appointment results. -...

_We are looking for Customer Services (Call Center) for our client, which is a French company with 25 years of experience specializing in PMS and POS consulting. Experience in the operational hotel industry/property management system PMS or being fluent in French is a big plus for this position; if not, you will be trained by our experts._ **Working...

**Mô tả công việc**: (Mức lương: 6 - 12 triệu VNĐ) Nhân viên Call Center - Trả lời chat và bán hàng các kênh online ( FB/ Zalo/ IG/ Shopee/ Lazada/ Tiki/ Titkok ) - Xử lý đơn/ gán đơn cửa hàng, hỗ trợ các đơn hàng cho khách hàng khi có vấn đề phát sinh - Nghe & nhận cuộc gọi: Tạo đơn đơn/ xử...

Cost Center is looking for a Business Development Manager who lives and breathes User Acquisition (UA) in the mobile gaming/ app industry. This individual will be responsible for building partnerships with indie game studios and developers, drive adoption of data-driven methods in managing UA, and scale up sustainably. ‍ - Acquire new accounts through...