Call Center Team Manager

Invest Talent is supporting a client in Call Center for pharma and medical seeking a highly skilled Call Center Manager with the following information: **Responsibilities**: - Responsible to the Project Director of the Call Center for all activities within the scope of the Customer Service Call Center, ensuring adherence to company processes and...

Managing an Inbound team comprises of Team Leaders, Trainer, QA and CS agents in all aspects of a call center context. Managing an Inbound team comprises of Team Leaders, Trainer, QA and CS agents in all aspects of a call center context. Supervising a dynamic team to support transcosmos’ Client managed services to team members through rostering,...

Fulltime working in HCMC, Vietnam - 5+ years of relevant experience, working in Call Center or BPO Companies - English at business level ✔ Managing team comprises Team Leaders, Trainer, QA and CS agents in all aspects of a call center context. ✔ Supervising a dynamic team to support transcosmos’ Client managed services to team members through...

The **Call Center Manager** will be responsible for overseeing the daily operations of the OTA customer service center. This role requires strong leadership, operational management, and customer experience enhancement skills to ensure service excellence in a high-paced, digital travel environment. **Key Responsibilities**: **1. Team Leadership & Management...

**Mô tả công việc**: (Mức lương: 6 - 8 triệu VNĐ) - Hệ thống Hải Triều luôn hướng đến “Quyền được an tâm” dành cho khách hàng. Và Happy Call là một trong những nhân tố quan trọng giúp Công ty có được sự phản hồi của khách hàng để ngày càng cải tiến dịch vụ và chăm sóc...

**Key Responsibilities & Time Allocation**: **1. Operations & Service Delivery (40%)**: - Oversee the **end-to-end operations of the customer contact center for multiple BPO projects**, ensuring smooth service delivery. - Monitor, track, and improve **key performance indicators (KPIs)** such as **response time, resolution rate, and customer satisfaction...

1. Planning/Budgeting - Establish and execute section's plan in each period - Manage and supervise section's plan as assigned 2. Manage and operate overall activities of Call center section - Implement, supervise Call center agents upon advising clients on IVB’s products and services information, account transactions, card transactions information on all...

**Job brief** Your job as an QC & Training Supervisor is to ensure: - The quality of call center staff in professional compliance and bring satisfaction to customers. Through the test results, make recommendations to bring the highest operational quality efficiency. - Train call center staff to have appropriate skills and skills for the project to bring...

Work Location Ho Chi Minh (District 7) Job Level Team Leader / Supervisor Job Type Permanent Experiences 3 Years Salary Negotiable Industry Banking **Job Benefit**: - Insurance - Travel opportunities - Incentive bonus - Health checkup - Training & Development - Salary review - Responsible for daily supervision of a Inbound service team including work...

Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Nhân Viên Call Center**: - **Mã tin đăng: 3368258**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng...

Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Nhân Viên Call Center**: - **Mã tin đăng: 3368246**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

Join ITSA Media as a Remote Outbound Call Center Agent and play a crucial role in our sales and marketing efforts. This fully remote position allows you to work from the comfort of your own home, with a flexible schedule to accommodate your needs. **Responsibilities**: - Using scripts to provide information about product’s features, prices etc. and...

**Key Accountabilities**: - Service Delivery - achieving all key contractual SLAs - Day to day Client management - Lead all client and internal calls for the process, single point of contact - Direct WFM, Training and other shared services for optimum functioning of account - Single point of contact for all financial decisions regarding the account - Manage...

Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **[Quan Trọng] 3 Telesales Thẻ Td**: - **Mã tin đăng: 3568784**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...

Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Phó Phòng Kinh Doanh (Call Center Assistant Manager)**: - **Mã tin đăng: 3369432**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông...

**Key Accountabilities**: - Direct contact point with client for any support require to support smooth delivery including IT, RESO, HR, PC. - Lead the service delivery by coordinating with company’s related departments to ensure timely support the operation in term of facility/equipment logistics/delivery - Motivate and engage team sprit with various...

_We are looking for Customer Services (Call Center) for our client, which is a French company with 25 years of experience specializing in PMS and POS consulting. Experience in the operational hotel industry/property management system PMS or being fluent in French is a big plus for this position; if not, you will be trained by our experts._ **Working...

**Mô tả công việc**: (Mức lương: 6 - 12 triệu VNĐ) Nhân viên Call Center - Trả lời chat và bán hàng các kênh online ( FB/ Zalo/ IG/ Shopee/ Lazada/ Tiki/ Titkok ) - Xử lý đơn/ gán đơn cửa hàng, hỗ trợ các đơn hàng cho khách hàng khi có vấn đề phát sinh - Nghe & nhận cuộc gọi: Tạo đơn đơn/ xử...

Cost Center is looking for a Business Development Manager who lives and breathes User Acquisition (UA) in the mobile gaming/ app industry. This individual will be responsible for building partnerships with indie game studios and developers, drive adoption of data-driven methods in managing UA, and scale up sustainably. ‍ - Acquire new accounts through...