Operations Manager, Korean Speaking
2 weeks ago
**INTRODUCTION**
Our client is a prominent BPO provider, delivering high-quality Contact Center services, Digital Marketing, and Engineering Solutions. With a strong presence in Vietnam and offices across Hanoi and Ho Chi Minh City, the company is a trusted partner for numerous multinational and local clients. Known for its commitment to excellence and employee-focused culture, the company creates an environment where its people thrive and achieve outstanding results.
**ABOUT THE ROLE**
The Operations Manager role involves overseeing day-to-day operations, managing teams, and ensuring that key performance indicators are achieved. The position supports the back-end of Contact Center operations, focusing on order and delivery management and aligning with the needs of e-commerce and social commerce services. The role requires exceptional adaptability, flexibility, and communication skills to excel in a fast-paced environment.
**HIGHLIGHTS**
**Skills**:
- Proven experience in managing BPO operations.
- Fluency in Korean (TOPIK 5 or native speaker) and English (minimum B2 proficiency).
**Competencies**:
- Strong leadership and motivational abilities.
- Exceptional analytical and problem-solving skills for operational efficiency.
**Knowledge**:
- Comprehensive understanding of Contact Center operations, including order and delivery processes.
- Familiarity with e-commerce platforms, in-house e-commerce, or retail operations is preferred.
**OBJECTIVES**
- Optimize operational efficiency and performance across multiple projects.
- Strengthen client relationships by delivering exceptional service.
- Lead and develop a high-performing team to achieve strategic goals.
**RESPONSIBILITIES**
**Core Responsibilities**:
- Manage daily operations and maintain team performance across assigned projects.
- Collaborate with clients to align expectations and ensure high-quality service delivery.
- Oversee resource allocation and budget optimization to meet project quality standards.
- Support and manage the back-end of Contact Center operations during order and delivery processes.
- Prevent and address fraud risks while ensuring operational compliance.
**Additional Responsibilities**:
- Identify new business opportunities and align solutions with client needs.
- Track and report on key operational metrics, providing actionable recommendations for improvements.
- Supervise the implementation of training and quality plans across projects.
**REQUIREMENTS**
**Must-Have**:
- Minimum 2 years of experience as an Operations Manager in e-commerce, retail, or related fields.
- Fluency in Korean (TOPIK 5 or native speaker) and English (minimum B2 proficiency).
- Experience in BPO, Contact Center, or e-commerce operations.
- Strong leadership skills and the ability to manage diverse teams.
- University degree or higher education equivalent.
**Nice-to-Have**:
- Familiarity with tools and technologies used in Contact Center operations.
- Knowledge of the local market and cultural dynamics.
**Behavioral Competencies**:
- Strong organizational skills and attention to detail.
- Ability to adapt to dynamic, fast-paced environments.
**DETAILS**
**Reporting Line**:General Manager of Operations.
**Team Management**: Operations Team Leaders, Operations Agents, Training & Quality Team. The team size is 50 people at the beginning.
**Nationality**: Any nationality eligible to work in Vietnam
**Compensation**:Competitive salary with annual raises, quarterly performance bonuses, and 13th-month salary.
**Nationality**: Any nationality eligible to work in Vietnam.
**Benefits**:
- Full insurance in compliance with Vietnamese Labor Law.
- Additional 24/7 health and accident insurance.
- Employee engagement activities, holiday bonuses, and gifts.
- Opportunities to work with leading global clients and expert teams.
**Engagement Type**:Full-time.
**Working Location**:Tan Binh District, Ho Chi Minh City.
**Working Time**:Monday-Friday, 8 AM-5 PM, and bi-weekly Saturdays.
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