Head of Call Center Bpo

1. Planning/Budgeting - Establish and execute section's plan in each period - Manage and supervise section's plan as assigned 2. Manage and operate overall activities of Call center section - Implement, supervise Call center agents upon advising clients on IVB’s products and services information, account transactions, card transactions information on all...

Invest Talent is supporting a client in Call Center for pharma and medical seeking a highly skilled Call Center Manager with the following information: **Responsibilities**: - Responsible to the Project Director of the Call Center for all activities within the scope of the Customer Service Call Center, ensuring adherence to company processes and...

Fulltime working in HCMC, Vietnam - 5+ years of relevant experience, working in Call Center or BPO Companies - English at business level ✔ Managing team comprises Team Leaders, Trainer, QA and CS agents in all aspects of a call center context. ✔ Supervising a dynamic team to support transcosmos’ Client managed services to team members through...

**Mô tả công việc**: (Mức lương: Thỏa thuận) The primary responsibility of Team Manager is to monitor and enhance the goal of quality support by providing individual coaching feedback and one-on-ones that focus on improving customer satisfaction and communication skills. Report to: Operations Manager Responsibility: - Acquire and update...

**Key Responsibilities & Time Allocation**: **1. Operations & Service Delivery (40%)**: - Oversee the **end-to-end operations of the customer contact center for multiple BPO projects**, ensuring smooth service delivery. - Monitor, track, and improve **key performance indicators (KPIs)** such as **response time, resolution rate, and customer satisfaction...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

**Mô tả công việc**: (Mức lương: 6 - 8 triệu VNĐ) - Hệ thống Hải Triều luôn hướng đến “Quyền được an tâm” dành cho khách hàng. Và Happy Call là một trong những nhân tố quan trọng giúp Công ty có được sự phản hồi của khách hàng để ngày càng cải tiến dịch vụ và chăm sóc...

**Mô tả công việc**: (Mức lương: 35 - 70 triệu VNĐ) 1. CHÚNG TÔI CẦN BẠN / 당사가 원하는 인재상: - Quản lý hoạt động hàng ngày của dự án trong bộ phận. 부서 내 프로젝트의 일상 운영 관리. - Phối hợp để thiết lập, duy trì và phát triển mối quan hệ kinh doanh với khách hàng,...

The **Call Center Manager** will be responsible for overseeing the daily operations of the OTA customer service center. This role requires strong leadership, operational management, and customer experience enhancement skills to ensure service excellence in a high-paced, digital travel environment. **Key Responsibilities**: **1. Team Leadership & Management...

Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **[Quan Trọng] 3 Telesales Thẻ Td**: - **Mã tin đăng: 3568784**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...

Managing an Inbound team comprises of Team Leaders, Trainer, QA and CS agents in all aspects of a call center context. Managing an Inbound team comprises of Team Leaders, Trainer, QA and CS agents in all aspects of a call center context. Supervising a dynamic team to support transcosmos’ Client managed services to team members through rostering,...

_**Greyfinders Vietnam is supporting recruitment for a partner in the position of Customer Service / Contact Center / Call Center Agent.**_ **Job Descriptions**: - Be a representative to assist, manage, and resolve customer problems and concerns - Identify and escalate customer issues to the appropriate bank department, as well as executing banking...

**Job brief** Your job as an QC & Training Supervisor is to ensure: - The quality of call center staff in professional compliance and bring satisfaction to customers. Through the test results, make recommendations to bring the highest operational quality efficiency. - Train call center staff to have appropriate skills and skills for the project to bring...

**Mô tả công việc**: (Mức lương: 6 - 12 triệu VNĐ) Nhân viên Call Center - Trả lời chat và bán hàng các kênh online ( FB/ Zalo/ IG/ Shopee/ Lazada/ Tiki/ Titkok ) - Xử lý đơn/ gán đơn cửa hàng, hỗ trợ các đơn hàng cho khách hàng khi có vấn đề phát sinh - Nghe & nhận cuộc gọi: Tạo đơn đơn/ xử...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

**Mô tả công việc**: (Mức lương: 15 - 25 triệu VNĐ) - Gọi và xử lý data có sẵn của ngân hàng - Tư vấn về các chương trình ưu đãi thẻ tín dụng - Tạo liên hệ, chăm sóc khách hàng cũ **Chức vụ**: Nhân Viên/Chuyên Viên **Hình thức làm việc**: Toàn thời gian **Quyền lợi được...

_We are looking for Customer Services (Call Center) for our client, which is a French company with 25 years of experience specializing in PMS and POS consulting. Experience in the operational hotel industry/property management system PMS or being fluent in French is a big plus for this position; if not, you will be trained by our experts._ **Working...

**Key Accountabilities**: - Direct contact point with client for any support require to support smooth delivery including IT, RESO, HR, PC. - Lead the service delivery by coordinating with company’s related departments to ensure timely support the operation in term of facility/equipment logistics/delivery - Motivate and engage team sprit with various...

**MÔ TẢ CÔNG VIỆC** **CÔNG TY CỔ PHẦN BPO MẮT BẢO**: - VỊ TRÍ: IT Support/ IT Helpdesk_ **_THỜI GIAN:_** 8:30 - 18:00 từ Thứ Hai đến Thứ Bảy **_VỊ TRÍ:_** 12A Núi Thành, P.13, Tân Bình, TP.HCM - **Mô tả công việc**: - Cung cấp hỗ trợ giải quyết kịp thời các vấn đề về CNTT/kỹ thuật...

Way beyond a simple consulting firm, Source of Asia is an international business accelerator. In simple words, we enable our customers to explore, operate and grow business in Vietnam, across ASEAN, and further afield. We thrive on challenges, permanently motivated to learn and grow along the way. We believe success lies in the human relationships we build....