Qc & Training Supervisor (Call Center) - Ho Chi

3 weeks ago

Ho Chi Minh City, Vietnam Heineken Full time

**Job brief**

Your job as an QC & Training Supervisor is to ensure:

- The quality of call center staff in professional compliance and bring satisfaction to customers. Through the test results, make recommendations to bring the highest operational quality efficiency.
- Train call center staff to have appropriate skills and skills for the project to bring satisfaction to customers.
- Propose solutions to bring the highest efficiency and quality of operation.

**Main **Responsibilities**
- Leading of team of QC agent to look after the check and evaluate quality of contact center staff (voice, non-voice) at the request of Sales team leader and random inspection at the request of superiors.
- Be the owner of checking, identify and evaluation process of contact center
- Summarize inspection results, make reports on results collected during quality assessment / bad rating for peer, superiors and related departments.
- Be able to coordinate, host and planning training sessions regularly for new member, or adhoc training for cases where agents have errors detected during inspection and evaluation (if required).
- Coordinate with other team leaders to closely monitor and check new call center staff, employees with reduced performance, staff trained due to mistakes,...
- Update results for line manager and periodically report to QA on monitoring results.
- Prepare guaranteed conditions for each training session (Demo equipment, materials,...).
- Implement skills and professional training for employees (ensure efficiency). Complete the post-training tasks: marking, returning results and answering students' questions, reporting training results to direct manager and related departments.
- Support agents during the time when there is no train course. Regularly check the quality of consultation content of Customer Care staff through offline recordings to collect information, build private review content for agent periodically.
- Coordinate with Teamleader and QA to plan review, improve skills and skills for all call center staff.

**Requirements and skills**
- Experience in QC, training and coaching.
- Have skills in communicating and inspiring employees.
- Know how to plan employee development according to the skills roadmap.
- Good communication skills. Good computer skills.
- Good teamwork and coordination skills between departments.
- Ability to solve problems quickly and independently while working in a fast-paced environment.
- Intermediate reporting skills.
- Resistant to high work pressure, can support the team outside of working hours if unexpected situations arise
- Ability to multitask and operate in constantly changing environments.
- Self-arrangement skills. Organizational skills, planning.

  • Qc & Training Supervisor (Call Center) - Ho Chi

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Heineken Full time

    Job briefYour job as an QC & Training Supervisor is to ensure:The quality of call center staff in professional compliance and bring satisfaction to customers. Through the test results, make recommendations to bring the highest operational quality efficiency. Train call center staff to have appropriate skills and skills for the project to bring satisfaction...

  • Supervisor, Call Center

    2 months ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Bảo Hiểm Shinhan Life Việt Nam Full time

    **Mô tả công việc**: (Mức lương: 11 - 18 triệu VNĐ) - Assist Policy Services - Customer Services manager in managing Call Center team - Perform QC calls and train CC members about Customer Service skills, SHLV Product - Support Call Center team in handling complaint cases - Prepare monthly reports of Call Center team - Frequently update the...

  • Supervisor, Call Center

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Bảo Hiểm Shinhan Life Việt Nam Full time

    Mô tả công việc:(Mức lương: triệu VNĐ) Assist Policy Services Customer Services manager in managing Call Center team Perform QC calls and train CC members about Customer Service skills, SHLV Product Support Call Center team in handling complaint cases Prepare monthly reports of Call Center team Frequently update the company policies and...

  • Call Center Supervisor

    2 months ago

    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    Professional Enviroment - Dynamic, supportive team - 13th-month salary. **Responsibilities Include**: - Manage the daily operation of Call Center to provide excellence service level to the distributors’ organization. - Enhance quality of the calls, minimizing errors and tracking operative performance to ensure highest level of customer satisfaction -...

  • Call Center Supervisor

    10 hours ago

    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    Professional Enviroment - Dynamic, supportive team - 13th-month salary. **Responsibilities Include**: - Manage the daily operation of Call Center to provide excellence service level to the distributors’ organization. - Enhance quality of the calls, minimizing errors and tracking operative performance to ensure highest level of customer satisfaction -...

  • Contact Center Supervisor- Ho Chi Minh Office

    3 weeks ago

    Ho Chi Minh City, Vietnam Heineken Full time

    **Job description**: 1. Work with the CCM to ensure successful day to day running of the Contact Center team through strong leadership, motivating, engaging and coaching staff (3rd party Tele Agents) to deliver exceptional service. 2. Responsible for achievement of KPIs for the team of Supervisors under his supervision. 3. Follow up on issues affecting...

  • Call Center Supervisor

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam PERSOLKELLY Vietnam Full time

    Professional Enviroment Dynamic, supportive team 13thmonth salary.Responsibilities Include: Manage the daily operation of Call Center to provide excellence service level to the distributors' organization. Enhance quality of the calls, minimizing errors and tracking operative performance to ensure highest level of customer satisfaction Lead to plan all Call...

  • Contact Center Supervisor- Ho Chi Minh Office

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Heineken Full time

    Job description:Work with the CCM to ensure successful day to day running of the Contact Center team through strong leadership, motivating, engaging and coaching staff (3rd party Tele Agents) to deliver exceptional service.Responsible for achievement of KPIs for the team of Supervisors under his supervision.Follow up on issues affecting delivery of...

  • Call Center Supervisor

    3 weeks ago

    Ho Chi Minh City, Vietnam PASONA N A, INC. Full time

    **Main Responsibilities**: - Supervise, manage operations of call center - Guide team members to implement operational tactics, making sure members are aware of project target and are capable of achiving it (through training, coaching, horenso) - Make and check reports on project status, sales performance, issues & action plan to improve - Give appraisal on...

  • Call Center Manager

    1 week ago

    Ho Chi Minh City, Vietnam NIC HR Full time

    Managing the daily running of the call centre, including managing manpower ( supervisor, team leader, telesales staff), effective resource planning and implementing call centre strategies and operations. - Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating...

  • Call Center Supervisor

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam PASONA N A, INC. Full time

    Main Responsibilities: Supervise, manage operations of call center Guide team members to implement operational tactics, making sure members are aware of project target and are capable of achiving it (through training, coaching, horenso) Make and check reports on project status, sales performance, issues & action plan to improve Give appraisal on team...

  • Call Center Manager

    2 weeks ago

    Ho Chi Minh City, Vietnam NIC HR Full time

    NIC’s Client **Job Description**: - Managing the daily running of the call centre, including managing manpower ( supervisor, team leader, telesales staff), effective resource planning and implementing call centre strategies and operations. - Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling...

  • Call Center Manager

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam NIC HR Full time

    Managing the daily running of the call centre, including managing manpower ( supervisor, team leader, telesales staff), effective resource planning and implementing call centre strategies and operations. Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating...

  • Manager, Call Center

    2 months ago

    Ho Chi Minh City, Vietnam AIA Full time

    FIND YOUR 'BETTER' AT AIA - We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._ - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can...

  • Call Center Manager

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam NIC HR Full time

    NIC's ClientJob Description: Managing the daily running of the call centre, including managing manpower ( supervisor, team leader, telesales staff), effective resource planning and implementing call centre strategies and operations. Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures;...

  • Manager, Call Center

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam AIA Full time

    FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better because there's no limit to how far 'better' can take us._ We believe in empowering every one of our people to find their 'better' in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more...

  • Call Center Agent

    2 weeks ago

    Ho Chi Minh City, Vietnam IDP Education Ltd Full time

    **Career Opportunities at IDP Education**: **_ (Ho Chi Minh Office)_**: IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New...

  • Customer Service Staff

    4 weeks ago

    Ho Chi Minh City, Vietnam Daikin Việt Nam Full time

    **Customer Service Staff (Call Center)**: **Nơi Làm Việc** - Hồ Chí Minh**Cấp Bậc** - Nhân viên**Hình Thức** - Nhân viên chính thức**Kinh Nghiệm** - 1 - 3 Năm**Mức Lương** - Lương thỏa thuận**Ngành nghề** - Dịch vụ khách hàng, Quản lý điều hành**Hạn Chót Nhận Hồ Sơ** - 31/03/2023**Phúc Lợi**: -...

  • Customer Service Staff

    3 weeks ago

    Ho Chi Minh City, Vietnam Daikin Việt Nam Full time

    Nơi Làm Việc Hồ Chí Minh - Cấp Bậc Nhân viên - Hình Thức Nhân viên chính thức - Kinh Nghiệm 1 - 3 Năm - Mức Lương Lương thỏa thuận - Ngành nghề Dịch vụ khách hàng, Quản lý điều hành - Hạn Chót Nhận Hồ Sơ 14/05/2023 **Phúc Lợi**: - Bảo hiểm - Du Lịch - Phụ cấp - Thưởng - Chăm sóc...

  • Bar Supervisor

    2 months ago

    Ho Chi Minh City, Vietnam Bay Hotel Ho Chi Minh Full time

    **Hạn nộp**: 28/02/2023 **Mức lương**: Thỏa thuận Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Bếp Vị trí Trưởng ca/ Giám sát Cập nhật 16/01/2023 18:36 Mô tả công việc Bar Supervisor...