Customer Services Officer

6 months ago


Ho Chi Minh City, Vietnam Jolie Siam Full time

_We are looking for Customer Services (Call Center) for our client, which is a French company with 25 years of experience specializing in PMS and POS consulting. Experience in the operational hotel industry/property management system PMS or being fluent in French is a big plus for this position; if not, you will be trained by our experts._

**Working location**: Binh Thanh, HCMC
- Ensure that the solution corresponds to the specifications as well as to the customer's operational flows.
- Resolve any operational shortcomings of the solution.
- Responsible for setting up the PMS software suite. Install, Configure, and test all peripheral interfaces to third-party vendor systems.
- Transmit the necessary elements to the good implementation follow-up.
- Work with the Team Leader(s) and other consultants to ensure that the level of service requirements are maintained and exceeded.
- Adhere to and follow the procedures put in place with precision and efficiency.
- Maintain and enhance the image of the company by acting in a professional manner.

**Job Requirements**:

- An ability to communicate effectively and build relationships with team members and clients.
- Experience in the operational hotel industry/ property management system PMS is a plus
- Computer skills
- Good spoken and written Vietnamese and English. **French speaking is a big plus.**:

- Spirit of mind and autonomy
- Common sense and dynamism

**Job Benefits**:

- Salary Range: 400 - 450$ + allowance. No 13 month salary
- 12 annual leaves per year, 11 Vietnamese holidays off
- 100% social insurance contribution.
- Flexible working shifts: 7 AM- 3 PM, 3 PM-11 PM, 11 PM-7 PM. Night shift allowance 30%.
- Training program.
- Computer provided.
- International working environment.

Loại hình công việc: Toàn thời gian

Lương: 10.000.000₫ - 11.000.000₫ một tháng



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