Customer Service Officer

6 months ago


Ho Chi Minh City, Vietnam Ingredion Vietnam Company Limited Full time

**Location**: Hochi minh City - Vietnam
**Reports to**: Business Manager
**Direct reports**: None
**Workplace type**: On-site

**Company Background**:
Ingredion is a global Fortune 500 provider of ingredient solutions that touch millions of lives, every day. With over 19,000 customers in 120 countries, we create solutions that help nourish, comfort, and delight people all over the world. We are proud to source our strength from nature.

That’s why we’re growing sustainably, with an industry-leading product portfolio that includes plant-based proteins, sugar alternatives and clean and simple ingredients that deliver on changing consumer needs while protecting our planet. Although we are best known for our food ingredients, we are much more than a food business.

We co-create bespoke solutions with our customers; from cosmetics and beauty, to paper and têxtiles, to pharmaceuticals, driven by relentless curiosity. We make it our business to anticipate industry trends, and to bring together the potential of people, nature and technology to make life better.

We don’t just make ingredients. We create possibilities. Be What’s Next® with us.

The Customer S ervice Officer is responsible for

**Core Responsibilities**:
Process customers’ orders
Follow up and update on inbound shipments to customers (Indent sales)
Update and maintain customer details and selling prices in the SAP system
Follow up on AR collection
Attend and follow through customers complaints
Work on monthly Demand Forecast with customers and Sales Team.
Upload/submit JDA Demand forecast on a monthly basis.
Produce monthly OTIF & POM report
Follow up for orders from customers

**Examples**:
Product costing - Analysis and interpretation of manufacturing variable and fixed costs. Producing and monitoring Intercompany and Inter regional pricing.

**Mandatory requirements**:
Bachelor's degree in any field.
Work experience in customer services.
English fluency, both written and spoken.

**Desirable requirements**:
SAP experience is advantageous.
Working knowledge of food ingredient industry is desirable.
Second language is desirable.

**Required behaviors and skills**:
Good at manage works, closely follow up, quick responds, and take a good organization, high responsibility, independent.
Strong interpersonal skill, team player and enjoy working with people at all levels.
Adapt with a new and strange circumstance easily and can work under high pressure. Can work independently or with mínimal supervision
Good at MS Office, English

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, religion, age, national origin, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, military status, or disability status.

Ingredion provides reasonable accommodations to qualified job applicants with disabilities throughout the hiring process. If you need an accommodation, please inform us.
We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

**Relocation Available**: No



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