Customer Service Officer

2 weeks ago

Ho Chi Minh City, Vietnam Kimberly-Clark Full time

**Customer Service Officer**

**Your Job**:
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

Due to internal move, In your role as **Customer Service Officer, **you’ll help us deliver better care for billions of people around the world.

**About Us**:
People have looked to **Kimberly-Clark** brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers and our planet.

Our leading consumer brands like the Kleenex, Huggies, VIVA, U by Kotex, Poise, Depend brands improve the lives of people around the world.
- Kimberly-Clark proudly leads the way in providing better care for a better world. _

**Led by Purpose. Driven by You.**

**A. **Role Overview & Primary Accountabilities**:
**1. Order Management**:

- Data entry:

- Maintain the integration of the DMS and the Computerized Order entry Systems in SAP through efficient, accurate processing of all documentation to meet KC’s controls and guidelines.
- EDI order management. Review of blocked and incomplete orders ensuring that orders are not unduly delayed.
- Amend (adding, changing, deleting) customer orders on request for internal and external stakeholders.
- An ability to process dedicated customers’ orders per day is critical to ensure all orders are cleared by close of business.
- Credit Control:

- Check credit limit of customer prior to order processing
- Coordinate with Finance for exceptions of credit release.
- Advise and follow up with Distributors on payment amount to unleash credit.
- Stock allocation control (Applied for CP plan and Tight supply)
- Control incoming orders versus allocated quantity during effective timing of allocation.
- Alert to customer and related team to balance and switch order if needed to meet business
- Advise K-C internal/external customers of order and delivery problems, **stock status** and **sugges**t **alternatives** to assist the customer maintaining sales of K-C products.
- Create returns orders and follow-up with Sales/Distributors for stock transfer.

2. Transportation Planning & Trucks Booking:

- Manage and create shipment no to measure % full truck by trip by route to ensure Truck Utilization PI achievement and optimize the transportation cost, contributed to distribution cost saving.
- Work with transporters for trucks booking.

3. Customer Interaction:

- Adhere and comply with standard work practices in line with Kimberly Clark’s policy, procedure and work instructions.
- Develop expertise in product knowledge for all Kimberly Clark products and answer general product enquiries.
- Acting as intermediary between Customer Service, Customer Care, Warehouse and Marketing for unusual enquiries and non-standard requests.

4. Reporting:

- Extract data from system and run designed reports to support business analysis and decision making (Sales by Category, area, promotion )
- Daily track orders and deliveries and sent daily report to GT channel to drive business target.

**Qualifications & Experience**:

- Minimum 2 years of working experience in customer service environment or supply chain area.
- Good in English and country specific language/s.
- Computer literacy, including Microsoft Office.
- Ability to deal sensitively with customer requirements and issues.
- Ability to manage time to achieve tight deadlines.
- Good communication skill.

**Desirable**:

- Knowledge in operating systems (SAP & APO)
- Project management
- Presentation skills

**About You**:
You’re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

**What’s on offer**:
Our Kimberly-Clark employees receive a competitive salary and incentives as well as access to a fantastic range of benefits including superannuation, career development opportunities, free health & well-being activities, volunteering leave and much more.

**To Be Considered**:
In the meantime, feel fr

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