Customer Service Follow Up Officer

1 week ago


Ho Chi Minh City, Vietnam UOB Vietnam Full time

**About UOB**

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

**Responsibilities**:

- Attend to outbound telephone calls/contacts in accordance with standard operating procedures.
- Ensure customer requests sending to relevant stakeholders are solved in a timely manner.
- Be able to perform formal letter sending out to customer’s requests following standard template.
- Provide information on services offered by the bank to enhance customer relationships.
- Provide professional, friendly and high quality customer service for each point of contact with the customer.
- Identify and respond to customer needs accordingly.
- Able to consistently communicate in a positive and enthusiastic manner; while handling customer complaints in an assertive manner.
- Provide optimum service to all customers by answering inquiries and resolving complaints effectively with the ultimate aim of projecting a professional image.
- Update and perform off-line maintenance on system terminals following customers’ inquiry requests.
- Ensure effective and timely follow-up as promised to customers.
- Process financial entries and adjustment on customers’ accounts if necessary.
- Other-tasks assigned by the supervisor and the management.
- Reports to the Team Leader / Supervisor.

**Job Requirements**
- Holds at least Diploma or Degree in any field.
- Experience in a call center would be an added advantage.
- Excellent interpersonal and communication skills with good command of written and spoken English.
- Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous and analytical and able to multi-task.
- Working knowledge of specialized products, systems, and services.
- High level of listening and comprehension skills. Able to probe for required information from customer
- Assertive and able to manage in situations where there may be limited information.

**Be a part of UOB Family



  • Ho Chi Minh City, Ho Chi Minh, Vietnam UOB Vietnam Full time

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches...


  • Ho Chi Minh City, Vietnam Công ty Theodore Alexander HCM Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) I. PURCHASE ORDERS AND CANCELLATION FILING - Receives from Customer Service Officers Purchase Orders/Cancellation Notices and logs on the Purchase Orders/Cancellation Notices Logbook. - Submits Purchase Order/Cancellation Notices to Planning Department and retains a copy. - Ensure that the Purchase...


  • Ho Chi Minh City, Vietnam Ingredion Vietnam Company Limited Full time

    **Location**: Hochi minh City - Vietnam **Reports to**: Business Manager **Direct reports**: None **Workplace type**: On-site **Company Background**: Ingredion is a global Fortune 500 provider of ingredient solutions that touch millions of lives, every day. With over 19,000 customers in 120 countries, we create solutions that help nourish, comfort, and...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Ingredion Vietnam Company Limited Full time

    Location: Hochi minh City - VietnamReports to: Business ManagerDirect reports: NoneWorkplace type: On-siteCompany Background:Ingredion is a global Fortune 500 provider of ingredient solutions that touch millions of lives, every day. With over 19,000 customers in 120 countries, we create solutions that help nourish, comfort, and delight people all over the...


  • Ho Chi Minh City, Vietnam Kimberly-Clark Full time

    Customer Service Officer **Job Description**: Customer Service Officer Your Job: You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise,...


  • Ho Chi Minh City, Vietnam Kimberly-Clark Full time

    **Customer Service Officer** **Your Job**: You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing...


  • Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

  • Customer Service

    3 weeks ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Tuv Sud Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Monitor and track the progress of the jobs by following up with technicians for samples and test results - Prepare test reports to customer and sales - Send test reports to sales and customers - Interface with customer job status, and handle inquiries - Maintain and upkeep laboratory records and...

  • Customer Service

    2 weeks ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Tuv Sud Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Monitor and track the progress of the jobs by following up with technicians for samples and test results - Prepare test reports to customer and sales - Send test reports to sales and customers - Interface with customer job status, and handle inquiries - Maintain and upkeep laboratory records and...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Savills Việt Nam - Chi Nhánh Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants Administrative tasks: - Receive all calls from residents or tenants - Manage taxi service - Manage information about parking lots - Manage access cards - Manage...


  • Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **SCOPE OF WORK** Customer Service Officer will be overall responsible for the day-to-day operations of the counter area as well as front office area. Customer Service Officer is the connection between residents and property managers; **Daily tasks** - Receive and timely transfer external phone calls to the individual or department involved; - Provide...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Kimberly-Clark Full time

    Customer Service OfficerJob Description:Customer Service OfficerYour Job:You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to...


  • Ho Chi Minh City, Vietnam TÜV SÜD Full time

    **Tasks** - You will also act as the Member of Customer Service Team Representative in TUV SUD Vietnam office. You will support the Sales Manager in managing the day-to-day workflow in Sales & CS Team. - ** Your Tasks**: - Receive sample, assign new number and put related information to the system - Prepare quotation and follow up with customer to get...


  • Ho Chi Minh City, Vietnam NavigosSearch Full time

    **What We Can Offer**: This position works in an international environment and has contact with customers, colleagues and external sources local, regional and globally. Closely collaboration with the customer team that consist of sales, customer service, quality, technical service, logistics and finance representatives. This position will be based in our Ho...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam INSEE Việt Nam Full time

    Nơi Làm Việc- Hồ Chí Minh- Cấp Bậc- Nhân viên- Hình Thức- Nhân viên chính thức- Kinh Nghiệm Năm- Mức Lương- Lương thỏa thuận- Ngành nghề- Dịch vụ khách hàng- Hạn Chót Nhận Hồ Sơ- 30/04/2023**Phúc Lợi**:- Máy tính xách tay- Bảo hiểm- Phụ cấp- Đồng phục- Thưởng- Chăm sóc sức khỏe-...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment Key responsibilities: 1. Handle order processing in accounts: - Manage...


  • Ho Chi Minh City, Vietnam ITL Full time

    **RESPONSIBILITY** **Duties and responsibilities include, but are not limited to**: - Provide quality customer service in accordance to set KPIs and service standards. - Accept bookings & orders placed by customers. - Keep up to date with the latest product, marketing and service information for the delivery of service to customers. - Demonstrate good...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Nhà Máy Bia Heineken Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Purpose of the job: Receive, proceed and resolve customer orders, inquiries or complaints, and maintain accurate tracking in the customer service systems, in order to deliver timely and high-quality solutions. Job summary: The CS officer is responsible for: - Order Management - processing...


  • Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **SCOPE OF WORK** Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants **Administrative tasks** - Receive all calls from residents or tenants; - Manage taxi service; - Manage information about parking lots; - Manage access cards; - Manage express delivery service; - Provide...


  • Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **SCOPE OF WORK** Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants **Administrative tasks** - Receive all calls from residents or tenants - Manage taxi service - Manage information about parking lots - Manage access cards - Manage express delivery service - Provide...