Customer Services Officer
6 months ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Purpose of the job: Receive, proceed and resolve customer orders, inquiries or complaints, and maintain accurate tracking in the customer service systems, in order to deliver timely and high-quality solutions.
Job summary: The CS officer is responsible for:
- Order Management - processing incoming/outgoing orders
- Inventory management - allocation controlling & order release upon stock availability
- Credit check - follow up & proactively remind Distributor on overdue
- Transportation management - truck booking & follow up delivery
- Receiving & resolving the RQC
Job responsibities:
- Handle and process customer orders, inquiries and questions, according to internal processes and work instructions
- Receive and handle customer complaints, monitor and evaluate the resolution process, in consultation with relevant stakeholders
- Track and monitor customer orders, inquiries and complaints in the customer service systems, according to key indicators (e.g. service level, costs)
- Uses TPM methodology and Customer Value Pillar as tool-kits for continuous improvement.
- Administer and document customer orders, inquiries and complaints (e.g. enter data into standard company systems), in accordance with established procedures
- Identify and exploit cross
- and up selling opportunities with existing or new customers and/ or forward these to Sales Representatives or Account Managers
- Coordinate and supervises activities in assigned team, in line with commercial guidelines and procedures
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Laptop
- Chế độ bảo hiểm
- Xe đưa đón
- Chăm sóc sức khỏe
- Đào tạo
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
Qualifications:
Bachelor’s or higher degree in Business Administration or relevant fields.
Experiences/skills:
- 1-2 years of experiences in similar roles
- Ability to effectively work a cross functions
- Strong E2E Supply Chain knowledge
- Ability to understand and explain the financial and economic effects of Customer Service Management
- Financial and commercial understanding
- Problem solving & presentation skills
- Interpersonal skills
- Experience of working with Customers
Languages: Strong proficiency in both written and spoken Vietnamese and English
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Đại Học
Không yêu cầu
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