Customer Service Supervisor

3 weeks ago

Ho Chi Minh City, Vietnam Savills Vietnam Full time

**SCOPE OF WORK**

Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants

**Administrative tasks**
- Receive all calls from residents or tenants
- Manage taxi service
- Manage information about parking lots
- Manage access cards
- Manage express delivery service
- Provide newspaper for tenants (only applied to office building)
- Manage Lost Found service
- Send messages and letters to tenants
- Provide fundamental information for all tenants (only applied to office building)
- Well cooperate with engineering team, security service and janitorial service
- Update timesheets, working schedules of staffs
- Instruct residents, contractors of residents about rules procedures related to moving in/out when fit out, residence register, etc
- Manage sub contractors (if required)
- Interview and asset customer service officers
- Develop and maintain positive attitude in vocational training programs for customer service

**Managing tasks**
- Manage and be responsible for productivity of subordinate staffs
- Train customer service officers (if required)
- Ensure all customer service staffs maintain high standard of appearance, personal hygiene, uniform, name badge as instructed

**Report**
- Create daily checklist for customer service/ front office
- Daily logbook
- Follow up job requirement list

**Other tasks**
- Other tasks assigned by PM;
- Build up relationship with local authorities;
- Coordinate with other teams in daily operation and events, etc.

**REQUIREMENT**

Education
- Diploma/Degree in Management;
- Graduate from College or University majoring in Business Administration, Hospitality or a related field

Communication skills
- Strong interpersonal, negotiation and communication skills, for liaising with colleagues, customers and other stakeholders;
PC skills
- Ability to work with IT resources such as databases and spreadsheets, for the collection and management of information;
Experience
- At least 1-years experience in related fields;
Foreign Language
- Proficient English (both speaking and writing);
Key characteristics
- Excellent communication, interpersonal and writing skills;
- Proactive, competent, flexible and willing to learn;
- Excellent organizational and time management skills with the ability to multi-task;
- Good at writing reports and presentations;
- Ability to work effectively under pressure;
- Creativity and the ability to utilize initiative;
- Good teamwork, analytical and problem-solving skills;
- Businessrelated knowledge and a good sense of current issues;

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