Reservation and Customer Services Supervisor

3 days ago


Ho Chi Minh City, Vietnam Công ty TNHH Indo-Trans Keppel Logistics Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
The Reservation and Customer Services Supervisor is responsible for the management of the station in term of cargo reservation and customer services activities following guidance and standards provided by Etihad Cargo
The Reservation and Customer Services Supervisor
Ensures customer satisfaction
Performs cargo booking, pricing and FDC timely and correctly.
Ensures that all cargo reservation & customers services activities at the station are conducted in conformity with CSM.
Working in close contact with the EY’s Sales and Operations.
Customer Service team provides the first point of contact for clients.
Coordinate and optimize flight capacity vs. cargo booking demand.
To provide an excellent customer experience throughout all steps of a shipment, from pre-sale to after-sale.
Timely submit cargo sales report to accounting for billing.
Ensure all AWBs data capture in Sprint are correct and FDC in time.
Coordinate closely with EY’s sales and operations for load planning with optimal capacity utilization & revenue.
Support CS staff when handling claim, import/export cargo irregularities.
Submit cargo sales report to accounting team timely for billing the customers.
Ensures customers are: providing information on the status of a shipment, proactively advising customers in case of irregularities, and starting the tracing process
Responsible for accurate invoicing by matching the bookings to the correct rates and conditions, and deal with customer rate disputes
The Customer Service Supervisor is responsible for supervising import cargo irregular cases
Assists Cargo claim analysclaim-relatedlaim related documents and information
AWB Stock control, arrange connecting space on second sectors, update full information of shipment in Print System
Handle the required reports for AL Principle and our company

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Having chances to get attractive company bonus every month/year
Company trip once a year + Joining party
Salary and position is reviewed 1 time a year
Bonus by individual ability and company’s performance.
Social insurance, health insurance, unemployment insurance and other benefits
Dynamic and sociable working environment.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
University graduate or same level by experiences
Knowledge of Cargo Industry, customer service processes, procedures & products, and booking tools;
Fluent in English and Vietnamese
Experience in aviationis desired
Excellent communication skills
An ability to work within a team
An ability to work under pressure

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Tư Vấn Bán Hàng

Đại Học
Không yêu cầu



  • Thành phố Hồ Chí Minh, Vietnam ITL Full time

    **Responsibilities** - Represen Airline to recieve booking from customers. - Tracking shipments from start to finish to avoid errors proactively and promptly resolving any issues that may arise. - Providing customers with accurate and up-to-date information on cargo shipments, flight schedules, and relevant assistance and guidance. - Managing customer...

  • Reservation Agent

    6 months ago


    Ho Chi Minh City, Vietnam Khách Sạn Novotel Saigon Centre Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team - Transforms a request for information into a potential reservation as soon as there is an opportunity - Presents the brand and/or Group's loyalty programme to customers; adapts...


  • Ho Chi Minh City, Vietnam Londora Nail Boutique Full time

    **Job Summary**: **Responsibilities**: - **Reservation Management**:_Process bookings, reservations, and cancellations accurately and efficiently. Coordinate with the property management team to ensure availability, cleanliness, and readiness of the holiday home for incoming guests. - **Guest Communication**_**:Communicate with guests before, during, and...

  • Reservation Agent

    7 months ago


    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24107037 **Job Category** Reservations **Location** Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu, Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...

  • Reservation Supervisor

    7 months ago


    Ho Chi Minh City, Vietnam Công ty TNHH Keppel Land Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Respond to all reservation requests and executes prompt, courteous and accurate guest service at all times Ensure the reservation department is constantly aware of availability states open, on request, closed dates, high demand dates, etc Fully knowledgeable about hotel guest rooms, rates,...


  • Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23153189 **Job Category** Reservations **Location** Sheraton Saigon Hotel & Towers, 88 Dong Khoi Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...


  • Ho Chi Minh City, Vietnam Khách sạn Sheraton Sài Gòn Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Working at the “Food & Beverage Reservations” with the proper Standards & Procedures. 3. Advice and recommend food & beverage choices to customers while making the bookings. 4. Proceed with table allocation if needed 5. Confirm and reconfirm bookings for all F&B outlets 6. Responsible for...

  • Reservations Agent

    6 months ago


    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24037767 **Job Category** Reservations **Location** Le Méridien Saigon, 3C Ton Duc Thang Street, Ho Chi Minh City, Hi Chi Minh, Viet Nam VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax,...

  • Reservation Manager

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**24159673 **Job Category**Reservations **Location**JW Marriott Hotel & Suites Saigon, Corner Hai Ba Trung street & Le Duan boulevard, Ho Chi Minh City, Viet Nam, Viet Nam, 700000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of...


  • Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **SCOPE OF WORK** Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants **Administrative tasks** - Receive all calls from residents or tenants - Manage taxi service - Manage information about parking lots - Manage access cards - Manage express delivery service - Provide...

  • Reservation Manager

    4 months ago


    Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Job Number** 24159673 **Job Category** Reservations **Location** JW Marriott Hotel & Suites Saigon, Corner Hai Ba Trung street & Le Duan boulevard, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of...

  • Reservation Agent

    3 days ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Glory Investment Holding (Việt Nam) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Answer phones and assist customers in making, altering, or canceling reservations - Advise customers regarding ongoing promotions or available upgrades that may enhance their experience - Answer questions regarding rooms, facilities, rates, and events - Accurately record customer information and...


  • Ho Chi Minh City, Vietnam yes4all trading services company limited Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Executive**: - **Mã tin đăng: 3285471**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...

  • Reservation Assistant

    1 month ago


    Thành phố Hồ Chí Minh, Vietnam Pandaw Cruises Full time

    **JOB DESCRIPTION: RESERVATIONS ASSISTANT** **Company**: Pandaw Cruises **Position**: Reservations Assistant **Reporting to**: Reservations Manager **Location**: Office in Vietnam **OVERVIEW** The Reservations Assistant is responsible for supporting the Reservations Department in handling inquiries from customers, travel agents, and partners. This role...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** - To response and ensure the customer inquiries and requests are addressed in a timely manner. - To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met. - To handle customer complaints according to the Company procedures and service...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** - To response and ensure the customer inquiries and requests are addressed in a timely manner. - To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met. - To handle customer complaints according to the Company procedures and service...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Honour Lane Logistics Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Develop and Manage Pricing Strategies: - Develop and implement pricing strategies that align with the company’s business objectives. - Analyze market trends and competitors to identify opportunities and challenges in pricing. - Establish pricing policies and procedures to ensure consistency and...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** **_ Avery Dennison_** (NYSE:AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and...

  • Reservation Staff

    7 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Thương Mại Dịch Vụ Green Home Sài Gòn Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Nhận và tổng hợp các thông tin đặt chỗ của khách lẻ, khách đoàn từ nhân viên bán hàng Receive and synthesize booking information of retail customers and group visitors from sales staff - Kết nối với khách hàng, thu thập đầy đủ thông tin đặt chỗ bao...


  • Ho Chi Minh City, Vietnam Công ty TNHH Avery Dennison Ris Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Support Customer Service Executive on customer service activities. - Support to ensure the customer enquiries and requests are addressed in a timely manner. - Support to handle customer complaints according to the Company procedures and service standard. - Coordinate with sales team, other internal...