Customer Service Supervisor

6 months ago


Ho Chi Minh City, Vietnam Công Ty TNHH Honour Lane Logistics Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Develop and Manage Pricing Strategies:

- Develop and implement pricing strategies that align with the company’s business objectives.
- Analyze market trends and competitors to identify opportunities and challenges in pricing.
- Establish pricing policies and procedures to ensure consistency and fairness.
- Manage Booking and Transactions:

- Oversee the booking process from receiving requests to completing transactions.
- Monitor and ensure shipments are booked and transported on time and according to customer requirements.
- Handle issues related to bookings and transportation, ensuring customer satisfaction.
- Negotiate and Liaise with Suppliers:

- Work closely with logistics suppliers (carriers, trucking companies, etc.) to negotiate the best prices and contract terms.
- Build and maintain strong relationships with suppliers to ensure effective and sustainable cooperation.
- Analysis and Reporting:

- Track, analyze, and report on pricing and booking performance on a monthly/quarterly/yearly basis.
- Use data and analytics to propose improvements and optimize pricing and booking processes.
- Report issues and trends related to pricing and booking to management.
- Support and Develop Team:

- Lead, train, and develop the pricing and booking team.
- Communicate goals, strategies, and work processes to the team, ensuring understanding and proper execution.
- Motivate and encourage the team to achieve the company’s business goals.
- Collaborate with Other Departments:

- Coordinate with related departments (Sales, Customer Service, Operations, Documentation etc.) to ensure smooth pricing and booking processes.
- Ensure requests and feedback from other departments are handled promptly and effectively.
- Ensure Compliance and Service Quality:

- Ensure all pricing and booking processes comply with company regulations and legal standards.
- Monitor and ensure the quality of services provided to customers meets the highest standards.

**Chức vụ**: Trưởng nhóm/Trưởng phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương

**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng

**Yêu cầu công việc**:

- Bachelor’s degree in relevant fields such as Economics, Logistics, Business Administration, or equivalent.
- Minimum of 3-5 years of experience in pricing and booking, preferably in the logistics industry.
- Excellent negotiation, analytical, and project management skills.
- Ability to lead and develop a team.
- Strong communication and teamwork skills.
- Proficiency with tools and software supporting pricing and booking management.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giám Sát Dịch Vụ,Nhà Hàng/Khách Sạn

Cao Đẳng
Không yêu cầu



  • Ho Chi Minh City, Vietnam Rentokil Initial Full time

    **1. Supervise the Customer Service Activities**: - Sending visit notifications to customers on a monthly basic and when required. - Coordinate with Team Leader/ Supervisor in Service Team to plan for service schedule daily in the company system productivity. - Calling and confirming with customers for routine visits at least 12 hours before actual...


  • Ho Chi Minh City, Vietnam UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Supervisor, Service

    5 months ago


    Ho Chi Minh City, Vietnam ITT, Inc. Full time

    Position Summary: We are seeking an experienced and highly motivated rotating equipment Service Shop Supervisor to join our team. As the supervisor of our service shop, you will be responsible for overseeing all aspects of the shop's operations, ensuring the efficient and timely execution of rotating equipment repair and upgrades, and maintenance...


  • Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **SCOPE OF WORK** Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants **Administrative tasks** - Receive all calls from residents or tenants - Manage taxi service - Manage information about parking lots - Manage access cards - Manage express delivery service - Provide...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** - To response and ensure the customer inquiries and requests are addressed in a timely manner. - To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met. - To handle customer complaints according to the Company procedures and service...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** - To response and ensure the customer inquiries and requests are addressed in a timely manner. - To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met. - To handle customer complaints according to the Company procedures and service...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** **_ Avery Dennison_** (NYSE:AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and...


  • Ho Chi Minh City, Vietnam Công ty TNHH Avery Dennison Ris Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Support Customer Service Executive on customer service activities. - Support to ensure the customer enquiries and requests are addressed in a timely manner. - Support to handle customer complaints according to the Company procedures and service standard. - Coordinate with sales team, other internal...


  • Ho Chi Minh City, Vietnam APL Logistics Full time

    **Job Purpose** This position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirement and standard. He/she also...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** **_ Avery Dennison (NYSE:AVY_**_)_ is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and...


  • Ho Chi Minh City, Vietnam Công ty Tài chính TNHH MTV Shinhan Việt Nam Full time

    **I. Job Summary**: - To provide an efficient and high-quality service to customer to satisfy customer's needs and expectations within company's procedures/guidelines. - To deal with internal & external customers in order to provide a high-quality service and satisfy customer's needs which meet all Customer Service (CS) KPIs. - To give comments/ideas on...

  • Services Supervisor

    5 months ago


    Ho Chi Minh City, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT - Insurance - Travel opportunities - Incentive bonus - Health checkup - Training & Development - Salary review - Boats under TSY’s management: Build the maintenance plan and supervise the execution (list of maintenance and repair) - Investigate boats’ issues, troubleshoot boats to determine the types of needed repairs and the service...

  • Customer Service Agent

    5 months ago


    Ho Chi Minh City, Vietnam Ecolab Full time

    Education/Work Experience: Requires a secondary diploma, or equivalent, plus two to four years related customer service, sales, or administrative experience. (Note: National Customer Service typically requires a minimum of 6 months experience in National Customer Service successfully completing Grade 5 functions or equivalent IDV01 mainframe experience and a...


  • Thành phố Hồ Chí Minh, Vietnam APL Logistics Full time

    This position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirement and standard. He/she also participate in...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description**: - Avery Dennison (AD) là tập đoàn đa quốc gia đến từ Hoa Kỳ, dẫn đầu thế giới về các giải pháp nhãn mác và bao bì cho khách hàng. Trải qua hơn 30 năm hình thành và phát triển, Avery Dennison hiện đang hoạt động tại 6 châu lục, hơn 50 quốc gia và 115 địa điểm....


  • Ho Chi Minh City, Vietnam APL Logistics Full time

    This position is responsible for delivering APLL commitment to key customers, meeting day to day operations requirements of the customers. The position manages a team of over 10 Customer Service Representatives to achieve excellent customer service satisfaction through defined and agreed processes. He/she participates in organizing vendor seminar program...

  • Customer Service Staff

    6 months ago


    Ho Chi Minh City, Vietnam ITL Full time

    **VELA INTEGRATED LOGISTICS CORPORATION (ITL SUB)** (Web: Home - VELA) **Requirements**: **_Performance_** - Interact, verify, classify customer/supplier’s inquiry to assign to related internal department exactly and timely - Coordinate with internal to solve and feedback to all issues/ complaint from Customers/ Suppliers - All tickets opened on...


  • Ho Chi Minh City, Vietnam lalamove Full time

    Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery...


  • Thành phố Hồ Chí Minh, Vietnam ZIM Full time

    Deliver high quality service to customers and ensure alignment with Smart CS KPIs. Handle customer survey to analyze customer’s feedback and develop programs for improved customer experience and perception. - Handle service request in SAP systems with KPI 1st response within 2 working hours and complete within SLA. - Handling phone call center - IVR...

  • Customer Service

    6 months ago


    Ho Chi Minh City, Vietnam PASONA N A, INC. Full time

    **Main Responsibilities**: - To respond and ensure the customer inquiries and requests are addressed in a timely manner. - To coordinate with the sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met. - To handle customer complaints according to the Company procedures and service standards. - To...