Reservation Agent

6 months ago

Ho Chi Minh City, Vietnam Khách Sạn Novotel Saigon Centre Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team
- Transforms a request for information into a potential reservation as soon as there is an opportunity
- Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer
- Counters any objections with a suitable and structured sales argument; passes on any questions that cannot be answered to his/her superior
- Enters reservation details precisely and correctly
- Ensures that information is passed on to the people concerned
- Confirms the reservation; takes care over written communications

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Salary + Service charge
- Parking free
- Hotel Meal
- Hotel Uniform

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Diploma or degree in hospitality or sales
- Preferably has 1 or 2 years' experience in a customer service or telephone contact position
- Accessible to beginners, with on-the-job training
- Knowledge of reservation and distribution tools
- Knowledge of the hospitality sector
- Fluent in the national language, good working knowledge of English
- A third language would be a plus
- Guest oriented and service minded
- Good listening and analytical skills, attentive
- Commercial know-how
- Diplomacy and self control
- Self-confidence
- Dynamic
- Confident speaking skills
- Excellent telephone manner
- Ability to work well under pressure
- Good team player

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Nhà Hàng/Khách Sạn,Tư Vấn Bán Hàng,Điều Phối Viên

Trung cấp - Nghề
Không yêu cầu

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