Reservation Assistant

2 weeks ago


Thành phố Hồ Chí Minh, Vietnam Pandaw Cruises Full time

**JOB DESCRIPTION: RESERVATIONS ASSISTANT**
**Company**: Pandaw Cruises
**Position**: Reservations Assistant
**Reporting to**: Reservations Manager
**Location**: Office in Vietnam

**OVERVIEW**

The Reservations Assistant is responsible for supporting the Reservations Department in handling inquiries from customers, travel agents, and partners. This role requires accuracy, strong communication skills, and teamwork to ensure the best service experience for Pandaw Cruises’ customers.

**KEY RESPONSIBILITIES**
- **Handling Booking Requests**:

- Provide detailed information about products, itineraries, and accompanying services.
- **Confirmation and Information Updates**:

- Confirm bookings with customers and travel agents.
- Update booking details in the system, ensuring accuracy.
- **Customer Support**:

- Advise and resolve customer inquiries related to bookings, payment conditions, and cancellation/change policies.
- Coordinate with other departments to address issues that arise.
- **Document and Report Management**:

- Maintain booking information and related documents.
- Assist in preparing reports on booking status and necessary data.
- **Contribute to Service Improvement**:

- Provide feedback to improve booking processes and service quality.
- Support promotional campaigns and marketing initiatives when needed.

**JOB REQUIREMENTS**
- **Education and Experience**:

- Bachelor’s or College degree (preferably in Tourism, Hospitality, or Business Administration).
- **Skills**:

- Proficient in English (both spoken and written).
- Excellent communication and problem-solving skills.
- Competent in office software and booking management systems (GDS experience is a plus).
- **Personal Attributes**:

- Detail-oriented, careful, and responsible.
- Able to work independently and as part of a team.
- Strong customer service mindset.

**BENEFITS AND COMPENSATION**
- Competitive salary based on experience and performance.
- Full social and health insurance benefits as per the law.
- Professional, dynamic working environment with growth opportunities.
- Opportunities to join familiarisation trips on Pandaw Cruises.

**Application Deadline**: January 20, 2025
**How to Apply**:
Join Pandaw Cruises’ team to create unforgettable travel experiences

**Job Types**: Full-time, Contract, Permanent
Contract length: 12 months

Pay: From 18,000,000₫ per month

**Experience**:

- Hospitality: 1 year (preferred)

Application Deadline: 2025/02/02


  • Reservation Manager

    1 month ago


    Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**24159673 **Job Category**Reservations **Location**JW Marriott Hotel & Suites Saigon, Corner Hai Ba Trung street & Le Duan boulevard, Ho Chi Minh City, Viet Nam, Viet Nam, 700000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of...

  • Reservation Manager

    3 months ago


    Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Job Number** 24159673 **Job Category** Reservations **Location** JW Marriott Hotel & Suites Saigon, Corner Hai Ba Trung street & Le Duan boulevard, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of...

  • Reservation Agent

    2 weeks ago


    Thành phố Hồ Chí Minh, Vietnam Nicecy Hotel Group Full time

    **Hạn nộp**: 31/12/2024 Mức lương: 8 - 12 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 3 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Công ty Du lịch, lữ hành, phòng vé Ngành nghề Kinh doanh & tiếp thị Vị trí Nhân...


  • Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information**Reservation Sales Agent **Job Number**24176358 **Job Category**Reservations **Location**JW Marriott Hotel & Suites Saigon, Corner Hai Ba Trung street & Le Duan boulevard, Ho Chi Minh City, Viet Nam, Viet Nam, 700000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests,...


  • Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information** Reservation Sales Agent **Job Number** 24176358 **Job Category** Reservations **Location** JW Marriott Hotel & Suites Saigon, Corner Hai Ba Trung street & Le Duan boulevard, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...


  • Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Job Number** 24178654 **Job Category** Reservations **Location** Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...


  • Thành phố Hồ Chí Minh, Vietnam Sheraton Saigon Grand Opera Hotel Full time

    **Hạn nộp**: 28/10/2024 Mức lương: 8 - 12 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Nhân viên Cập nhật 24/09/2024 17:56 MÔ TẢ CÔNG VIỆC Establish and...

  • Reservation Agent

    6 months ago


    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24107037 **Job Category** Reservations **Location** Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu, Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...


  • Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23153189 **Job Category** Reservations **Location** Sheraton Saigon Hotel & Towers, 88 Dong Khoi Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...

  • Reservations Agent

    6 months ago


    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24037767 **Job Category** Reservations **Location** Le Méridien Saigon, 3C Ton Duc Thang Street, Ho Chi Minh City, Hi Chi Minh, Viet Nam VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax,...


  • Thành phố Hồ Chí Minh, Vietnam Hilton Full time

    Assistant Chief Engineer With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...


  • Thành phố Hồ Chí Minh, Vietnam Công TY TNHH Un - Available Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Assistant Supply Chain Manager is a person who is responsible for supporting Assistant Supply Chain Manager in operation works related to production and supplychain management in company such as ; Set up meetings of supplier, vender, preparing documents, compose documents, create reports through...


  • Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**24171916 **Job Category**Administrative **Location**JW Marriott Hotel & Suites Saigon, Corner Hai Ba Trung street & Le Duan boulevard, Ho Chi Minh City, Viet Nam, Viet Nam, 700000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Enter and retrieve information contained in computer...

  • Project Assistant

    1 month ago


    Thành phố Hồ Chí Minh, Vietnam Royal HaskoningDHV Full time

    We are seeking a highly motivated and organized Project Assistant to support our team over the next three months and help deliver exceptional results. As a key member of our team, you will play a crucial role in various aspects of project management, ranging from administrative tasks to technical support. If you are a detail-oriented individual with a...


  • Thành phố Hồ Chí Minh, Vietnam Hotel Des Arts Sai Gon Full time

    **Hạn nộp**: 30/11/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 1 - TP HCM, Quận 3 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền sảnh Vị trí Giám đốc, phó giám...


  • Thành phố Hồ Chí Minh, Vietnam AccorHotel Full time

    **Company Description** The Hotel** Embark on a journey back in time to Vietnam in 1930s with Hôtel des Arts boutique lifestyle hotel in Saigon. Combining the classical charm of French Indochina with a sense of timeless chic that only the MGallery Collection can provide, the hotel is as much an art museum as it is a 5 star hotel. Hôtel des Arts Saigon...


  • Thành phố Hồ Chí Minh, Vietnam New World Saigon Full time

    Promote awareness of brand image internally and externally. - Update property website with latest promotion, working Corporate member to make requested updates. - Respond to all daily general media inquiries or refer to an appropriate spokesperson. - Regularly entertain media introducing new promotions, events, hotels services and facilities. - Coordinate...

  • Reservation Agent

    6 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Glory Investment Holding (Việt Nam) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Answer phones and assist customers in making, altering, or canceling reservations - Advise customers regarding ongoing promotions or available upgrades that may enhance their experience - Answer questions regarding rooms, facilities, rates, and events - Accurately record customer information and...

  • Reservation Supervisor

    6 months ago


    Ho Chi Minh City, Vietnam Công ty TNHH Keppel Land Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Respond to all reservation requests and executes prompt, courteous and accurate guest service at all times Ensure the reservation department is constantly aware of availability states open, on request, closed dates, high demand dates, etc Fully knowledgeable about hotel guest rooms, rates,...


  • Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**24201111 **Job Category**Revenue Management **Location**Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as...