Reservation Agent

7 months ago

Ho Chi Minh City, Vietnam Wink Hotels Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- The Reservation Agent is responsible for handling the communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system, reservation hotline.
- This role needs to create and maintain reservation records, preparing letters of confirmation and promptly processing any cancellations and modifications, handling guest message via online channels platforms and social media.
- This position’s responsibility additionally includes preparing the list of expected arrivals for the Rooms department, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
- This position works from 07:30AM - 15:30PM, 15:30OM-23:30PM, 23:30PM-7:30AM
- The Reservation Agent reports directly to the Reservation Supervisor and works closely with other team members in Sales and Marketing department.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Full contribution of SI, HI and UI on basic salary
- Active, balance and professional working environment
- Productivity focus not time attendance
- 12 days of annual leave
- Fun and playful internal activities

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Must speak fluent English. Other languages preferred.
- Experience of using Microsoft Office (specially outlook)
- Reservation skills, solving problem skill
- 1-year experience at Front Office/ call center operator
- Able to work shifts (rotation shift)

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Trung cấp - Nghề
Không yêu cầu

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