Reservations Sales Agent/ Nhân Viên Đặt Phòng

4 days ago

Ho Chi Minh City, Vietnam Khách sạn Sheraton Sài Gòn Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Establish and maintain an accurate filing system.
- Preparation of daily arrivals.
- Preparation and compilation of various reports as required by the Department Manager.
- Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
- Make appropriate reservations (limousine hires, restaurant bookings, etc).
- Be aware of facilities and points of interest within the Ho Chi Minh and surrounding areas to assist with any guest inquiries.
- Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests.
- Actively contribute to SPG and upselling programs.
- Send confirmations for reservations booked.
- Post advance deposits and refunds of advance deposits, especially during peak season.
- Liaise with Corporate bookers, Tour Operators and Travel Agents with special requests and general information.
- Endeavor to process all correspondence on a daily basis.
- Monitor and maintain the waitlist file.
- Disseminate product and rate information to prospective clients.
- Respond to telephone and mail inquiries in relation to FIT business.
- Liaise closely with the Sales and Marketing Department to ensure up-to-date information with regard to packages, menus and special promotions or events.
- Actively upsell hotel facilities to maximise revenue.
- Ensure deposits and settlements are received when due.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Competitive salary and benefits
- Professional working environment
- Long term career opportunity
- Free duty meals, uniform and parking

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- University/College degree required.
- At least 2-year experience in Reservation department at aninternational hotel is required.
- Excellent English communication skills (speaking, reading and writing).
- Strong coaching, motivational and team building skills in a healthy and trusting environment.
- Working knowledge of MS Office (Word, Excel, Power Points) software.
- Excellent customer relation.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Đại Học
Không yêu cầu

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