Reservation Supervisor

1 week ago


Ho Chi Minh City, Vietnam Khách sạn Ibis Saigon Airport Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
MAIN DUTIES:
Management & Administration:

- Regularly check the quality of services provided on monthly basis
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
- Treat complaints of harassment and discrimination promptly and confidentially
- Treat customers and colleagues from all cultural groups with respect and sensitivity
- Identify and deal with issues which may cause cross cultural conflict or misunderstanding

Financial and Revenue Responsibilities:

- Maximize hotel revenue and up-sell as much as possible
- Ensure all groups have rooming list in one week prior and prepare group function sheets in half of month and send it to concern departments
- All contract rates of any Company and Travel Agent are confidential and must not be communicated to any other person
- Be aware of all contracts, associated rates, special promotions
- To be fully conversant with all Accor Programs, Accor offers, rate, conditions and payment for all bookings on website
- Pay attention for all bookings from the third party websites

Guest Service Responsibilities:

- Provide efficient and courteous telephone service to guests and callers
- Handle telephone enquires, accepting reservations and input the reservations in the computer system
- Be Responsible for taking hotel reservations from guests
- To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and increase revenue
- To recognize potential clients and to transmit information to Manager
- To promote the Accor Loyalty programs and the hotel promotions
- To call the Manager for advice in serious cases or if an approval is required

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- 13th month salary
- Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary)
- Annual leave: 12 days per year (+public holidays mentioned above) Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee/ gross Salary
- 24/24 Personal Accident Insurance
- Parking fee
- 1 duty meals at Staff Canteen
- Uniform covered by the Hotel

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Pleasant / Warm Personality - Excellent leadership skills; Proactive - Health in good condition
- Opera Know - how
- Have a pleasant telephone manner. Willing to work shifts during weekdays and public holiday if required.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Giám Sát Dịch Vụ

Trung cấp - Nghề
Không yêu cầu



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