Reservations Executive

5 months ago


Ho Chi Minh City, Vietnam Công Ty TNHH Khiri Travel Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Make arrangements with local service providers to provide effective and timely delivery of itineraries
- Coordinate travel arrangements where necessary with other offices and agents.
- Revert proactively to the Sales team and other Khiri departments as necessary.
- Nurture excellent relationships with local service providers, other Khiri entities, and clients
- Advise on weather conditions, restaurants, tourist attractions, local festivals etc.
- Provide information on customs and immigration regulations, papers, passports, vaccinations, exchange rates etc. to international travelers.
- Issue, gather and prepare documents required for each itinerary as required by agent criteria
- Thorough understanding of the Khiri Travel products and a good knowledge of Khiri partners.
- Brief tour leaders/guides on their upcoming trips, stressing client’s expectations and special needs.
- Make contact with clients at regular intervals during their programs
- Local guide quality control by troubleshooting and working with them regularly
- To resolve proactively any complaints, queries, and concerns regarding services
- Other tasks as directed by Supervisor/Manager.

Sustainability
- Be aware of and have access to Khiri Travel’s sustainability policy
- Ensure that the Travelife standards are consequently met.
- Ensure that clients are aware of sustainable alternatives concerning accommodation and excursions.
- Contribute to an action plan and propose new initiatives to improve sustainability of Khiri operations
- Ensure that clients are aware of sustainable alternatives concerning transport.
- Measure and take into account client feedback and make improvements where possible, including sustainability aspects

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
3 month probation - A friendly and outgoing team, that celebrates successes frequently
Full time with flexible scheduling. 12 days per year, 15 days after working 3 years at Khiri Travel
Annual discretionary bonus - Career advancement opportunities in the Khiri Travel organization

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Product & supplier knowledge:
Deep understanding of products Khiri Travel offers and easily propose itineraries without the need to look back, upselling, innovative, proposal of new suppliers/products
- Industry knowledge:
Understanding of travel industry, technologies, potential impacts (government, weather, etc.), peak and low seasons, customer arrivals/nationalities
- Systems knowledge:
Thorough understanding/knowledge of different functions in KMP/K360, provides right input in the corresponding fields, asks clarification questions, raises issues/concerns for improvement
- Customer knowledge:
Demonstrate authentic customer relationships, good understanding of customer wants/needs, communicate with impact, provide necessary support, build trust
- Company & sustainability knowledge:
Demonstrates understanding of Khiri’s culture, mission, USPs, understanding of sustainability issues/impacts to the business, Khiri certifications and awards

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Giám Sát Dịch Vụ,Hành chính Văn phòng,Hành Chính/Văn Phòng,Nhà Hàng/Khách Sạn

Trung cấp - Nghề
Không yêu cầu


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