Customer Service
5 months ago
**Main Responsibilities**:
- To respond and ensure the customer inquiries and requests are addressed in a timely manner.
- To coordinate with the sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met.
- To handle customer complaints according to the Company procedures and service standards.
- To communicate with the sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
- To proactively share among team members on new product/system knowledge and on lessons
learned from the mistakes to improve the quality of the whole team.
- To assist and back up other team members and provide support and report to Supervisor.
**Requirements**:
- Bachelor’s degree.
- At least 01 working years related experience in: Supply Chain, Merchandising, Procurement, Purchasing, Customer Service, Order Management Sales Admin...
- Strong written, and verbal skills in English + Chinese/ English + Japanese (bilingual) is an advantage.
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
- Excellent customer service & presentation skills.
**Benefits**:
- CSIP (bonus in Quater)
- Breakfast allowance: 300,000/month.
- Free lunch at canteen.**:
- Have shuttle bus in every district of Ho Chi Minh City and Binh Duong**
- Multi-language allowance: 2mil/month (N3/HSK4), 3mil/month (N2,1/HSK5,6)
---------------------------
- Working time:08:00 - 16:00, Mon-Fri
Working location: Long An (have shuttle bus in every district of Ho Chi Minh City and Binh Duong)
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