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Customer Service

7 months ago

Ho Chi Minh City, Vietnam Công Ty Cổ Phần PHC Media Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Key Responsibilities

Customer Service Management:

- Manage all aspects of customer service operations, including handling inquiries, resolving complaints, and addressing customer feedback promptly and professionally.
- Monitor customer service performance metrics and continuously improve customer satisfaction levels.

Customer Relationship Building
- Develop and maintain strong relationships with current magazine subscribers to enhance customer loyalty and retention.
- Identify opportunities to upsell or cross-sell additional products and services to existing customers, based on their interests and preferences.
- Proactively engage with potential subscribers to promote our magazines and convert them into loyal customers.
- Conduct regular customer satisfaction surveys and gather feedback to identify areas for improvement and enhance customer experience.

CRM Execution and Analysis
- Execute CRM initiatives and campaigns to optimize subscriber acquisition, engagement, and retention.
- Work with Development Team to build an CRM system to manage customer data, segment customer lists, and personalize communication.
- Monitor and analyze customer behavior, engagement, and conversion rates to identify opportunities for improvement.

Reporting and Analysis
- Generate regular reports on customer service performance metrics, subscriber engagement, and customer feedback analysis.
- Utilize data analysis to identify opportunities for enhancing customer service processes, improving subscriber satisfaction, and increasing retention rates.
- Provide actionable insights and recommendations to the management team to optimize customer service operations and drive business growth.

Industry Updates
- Stay up-to-date on industry trends, competitor activities, and best practices in customer relationship management.
- Participate in job fairs to showcase and introduce Forbes' products and services

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Thời gian làm việc: từ thứ 2-6

Thưởng tháng 13

Tham gia BHXH, Công đoàn

Nghỉ Lễ/Tết theo quy định

Phép năm

Du lịch

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Professional Requirements
- Bachelor's degree in business administration, marketing, or a related field.
- Proven experience in customer service or CRM role, preferably within the publishing industry or a similar subscription-based business.
- Excellent verbal and written communication skills with the ability to engage and build rapport with customers.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in CRM software and tools.
- Data-driven mindset with the ability to analyze customer data and derive actionable insights.
- Ability to work collaboratively with cross-functional teams.
- Customer-centric mindset with a passion for delivering exceptional customer experiences.
- Native Vietnamese with fluent spoken and written English.
- Strong team player with excellent communication skills.
- Positive attitude.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận

Trung cấp - Nghề
Không yêu cầu