Customer Service Manager

2 days ago


Ho Chi Minh City, Vietnam 40HRS Full time

1. Quality Service Operation & Customer Satisfaction
- Continuously find ways to improve Service Coverage
- Suitable parts stocking for faster repair
- Improve ASP technical competency through training and release of service bulletin.
- Outsourcing Projects
- Manage the call center.
- Standardize all customer service procedures and policies

2. Service Partner Management

Service Network

Outsource Vendor
- Periodic review and evaluation of Service Partners and Outsource Vendors
- Formulate and release Service Partner policy and guidelines.
- Service Partner and Outsource Vendor meetings and operational reviews

3. Market Understanding
- Gather customer service feedback.
- Gather competitor’s service support information.
- Analyze customer requirement with countermeasure.

4. Service Product
- Launch of an extended warranty offering to corporate market
- Launch a Maintenance Contract, when necessary, as an out-warranty service offering to corporate market

5. Showroom and solution center management
- Responsible for managing solution center and showroom operation.
- Enhance the products display and brand

**Job Requirements**:
**EDUCATIONAL QUALIFICATIONS**:

- Degree in Business Admin or equivalent with at least 10 years in Customer Service Management at trading company

**RELEVANT EXPERIENCE**:

- Customer handling skills & understand customer/sales and service channel expectation in different market segment on different products.
- Spare part management.
- Risk management (part of business management)
- Performance management
- Process reengineering.
- People Management

**PERSONAL CHARACTERISTICS & BEHAVIOURS**:

- With very good leadership skills
- Good communication skills
- Systematic, organize, able to work under stress and fast-paced environment


  • Customer Service Manager

    11 minutes ago


    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    Big foreign firm - International working environment - Attractive salary package **ROLES AND RESPONSIBILITIES** - Provides leadership to Customer Service Department by achieving operational efficiency, to reach excellent customer satisfaction, and generating service business at a reasonable cost. - Responsible in the overall management of a national service...


  • Ho Chi Minh City, Vietnam Huhtamaki Group Full time

    Inspired to grow with your experience, learn and share with new colleagues? Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste. We are...


  • Ho Chi Minh City, Vietnam Chi Nhánh Công Ty TNHH Sức Khỏe Trọn Đời Tại Tp.Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - To be responsible for the direct supervision and support of the Customer Service Representative staff in the clinic - To ensure that the highest standard of customer service is provided in full accordance with both the company and clinic standard operating policies and procedures (POP’s). - To...


  • Ho Chi Minh City, Vietnam chi nhánh công ty tnhh sức khỏe trọn đời tại thực phẩm.hồ chí minh Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Manager**: - **Mã tin đăng: 3282908**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...


  • Ho Chi Minh City, Vietnam công ty cổ phần phần mềm kiotviet Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Manager**: - **Mã tin đăng: 3446720**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...


  • Ho Chi Minh City, Vietnam lalamove Full time

    At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s...


  • Ho Chi Minh City, Vietnam công ty cổ phần sachi Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Manager**: - **Mã tin đăng: 3269042**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...


  • Thành phố Hồ Chí Minh, Vietnam PNJ Full time

    **NƠI LÀM VIỆC**: - Hồ Chí Minh **CẤP BẬC**: - Quản lý **HÌNH THỨC**: - Nhân viên chính thức **BẰNG CẤP**: - Đại học **KINH NGHIỆM**: - 3 - 6 Năm **MỨC LƯƠNG**: - Lương thỏa thuận **NGÀNH NGHỀ**: - Bán hàng / Kinh doanh, Bán lẻ / Bán sỉ, Dịch vụ khách hàng **HẠN CHÓT NHẬN HỒ...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Âm Nhạc YAMAHA Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Manage ASC - Implement programs / periodic training courses to enhance warranty/repair of YASC - Receive and solve all the customers’/ agency’ requests and complaints about quality of products. - Forward customer requests to related department and monitor in order to ensure customer requests...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Vietnam UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Ho Chi Minh City, Vietnam Lixibox Full time

    **Department**: Customer services **Salary**: negotiable **Commitment**: Full Time **Location**: Hồ Chí Minh **Job description**: Lixibox is a full-stack one-stop omni-channel solution for luxury affordable brands to reach GenZ consumers in Vietnam, one of the fastest growing region in the world. She focuses on optimizing operation by leveraging an...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Customer Service

    1 week ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Tuv Sud Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Monitor and track the progress of the jobs by following up with technicians for samples and test results - Prepare test reports to customer and sales - Send test reports to sales and customers - Interface with customer job status, and handle inquiries - Maintain and upkeep laboratory records and...


  • Ho Chi Minh City, Vietnam L'Oreal Full time

    **Main Responsibility**: Order control and overall support. **Main Tasks**: - Be the privileged interlocutor of clients within the Customer Service and ensure the completed execution of the order-to-cash cycle. - Managing cashier coverage and customer flow to ensure no pending disputes. - Overseeing and assessing customer service staff activities, and...

  • Customer Services

    1 day ago


    Ho Chi Minh City, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) About us SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets. In this role We are currently...


  • Ho Chi Minh City, Vietnam Prudential Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Thương Mại và Vận Tải An Pha Trần Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Co-ordinate Sale manager, Document staff and customer to arrange all logistics job. - Managing and arranging booking with shipping or air lines, co-loader in accordance with customer's export/import plan. - Following and Handling all shipments job: customs clearance, trucking.... - Solving all...


  • Ho Chi Minh City, Vietnam Công ty Cổ phần M Village Full time

    **RESPONSIBILITIES**: - Provide solutions to recovery service, and improve customer satisfaction; - Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction; - Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication...

  • Customer Service

    5 days ago


    Ho Chi Minh City, Vietnam Ayobody Full time

    Company Description Ayobody is one of Vietnam’s fastest-growing digital nutrition and wellness apps. By using technology, active coaching by experts and the latest nutrition science, we are helping people all over Vietnam to lose weight, build muscle and feel confident in their skin. Exciting challenges lie ahead - new services, markets and technologies....