Customer Service Manager

1 day ago


Ho Chi Minh City, Vietnam Huhtamaki Group Full time

Inspired to grow with your experience, learn and share with new colleagues?

Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste.

We are committed to protecting food, people and the planet and are on the lookout for passionate and consummate professionals to join our growing team to help us deliver on our ambitious 2030 Strategy. We look for colleagues who Care, Dare and Deliver.

CUSTOMER SERVICE MANAGER - HUHTAMAKI )VIETNAM) LTD.

No 22, Street No.8, VSIP 1, Thuan An, Binh Duong (Shuttle bus)

OBJECTIVES:
- Manages local/country/regional customer service team to meet agreed service level, enhance customer relationships and increase sales effectiveness.- Ensures that the volume of work produced meets product/service standards and quality standards. Manages complaints and issues affecting.

JOB DESCRIPTION:
- Ensure the customer expectation regarding services, delivery are meet with DIFOT measurement.- Monitor and manage the FG inventory against customer’s PO to achieve the FG day target.- Managing SOC and AR- Pushing Sales/ Key Account Manager (1) to get purchase order from customer & (2) to deliver FG to customer.- Set up and maintain the data base and procedure- Maintain the good and smooth communication channels between S&M and other Dept to ensure the process.- Data updating, tracking and reporting.- To execute all supporting activities of job requirements toward “safely producing the high quality products and complying with legal requirements”.

**REQUIREMENTS**:
- Graduated from a comparable university- At least two years of experience at the same level in the packaging industry; business analysis position; including sales, marketing, business development and product management- Have strong analytical skills, excellent leadership abilities, results-oriented, and exceptional customer service skills- Strong commercial and business acumen; commercially aware, highly motivated, and goal-oriented.- Good command of both the local and English languages, both spoken and written.- Customer-focused and capable of driving activities that increase customer satisfaction.- Ability to identify and capitalize on opportunities for growth and profitability.

Join us to shape the future together



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