Senior Customer Service
7 months ago
**Main responsibilities**
- Present, promote, and sell services to prospective customers to meet individual’s monthly target
- Proceed with customer orders as the company's procedure (This task will be trained later)
- Follow up the running process and take care of the orders to ensure they are delivered on time
- Maintain customer relationships through after-sales support
- Manage customer data and orders on CRM
- Provide regular, transparent, detailed feedback and reporting on personal performance (if requested) to Team Leader/Head of Department
**Benefits**
- Salary range: _**12.000.000 - 18.000.000 + bonus**_
- Salary review: 2 times/year
- 13th month salary
- Accessible career path and promotion opportunities
- Bonus on National Holiday, Birthday
- Annual leaves: 12 days + birthday
- Additional healthcare insurance
- Team-building, company trip, Noel, charity, Halloween, Year End Party, mid-autumn, etc.
- A professional, dynamic, international working environment
- Self-served lounge with coffee, tea, snack, etc.
**Requirements**:
- Bachelor's degree in English Linguistics, Economics, Banking, Business Administration, Business Laws, etc.
- At least 2 years of work experience in related fields such as Customer Service, Corporate Services, etc.
- Highly effective teamwork spirit, time management, organizational, negotiation and problem-solving skills
- Excellent knowledge of MS Office
- Familiar with documentation and CRM system
- Proactive attitude, hardworking, able to work both independently and within a team, able to multitask
- Having a basic knowledge of Economics, Finance, or International Banking is an advantage
Loại hình công việc: Toàn thời gian
Lương: 12.000.000₫ - 18.000.000₫ một tháng
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