Senior Seafreight Customer Service and Operation

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Conducting operation jobs, mainly Documentation for Seafreight and Airfreight shipments. - Dealing with shipping lines, agents, customersas daily business. - Stay updated about logistics industry trends, competitive services and market conditions - Prepare and present weekly operation...

DepartmentOperations- LevelEntry Level- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

**Company Description** SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world. Admin-related task: Be trained and introduced to Admin tasks...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Mô tả Công việc This a position that is responsible for handling daily operation of the company's product across the country and the world - Daily operation task including sea freight and logistics, from booking acceptance through to invoicing and job completion. - Follow up and offer service...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

About Dion">Dion is a prominent BPO provider, delivering high-quality Contact Center services, Digital Marketing, and Engineering Solutions. With a strong presence in Vietnam and offices across Hanoi and Ho Chi Minh City, the company is a trusted partner for numerous multinational and local clients.">Our Mission">We are committed to excellence and...

**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Providing technical support: - To ensure the customer enquiries and requests are addressed in a timely manner - To coordinate with other internal teams to ensure the after-sales quality and customers’ requirements are met - To handle tickets in 2 queues (Vietnamese - English) 2. Call Center...

**Company Description** Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment Key responsibilities: 1. Handle order processing in accounts: - Manage...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Mô tả Công việc 1. Communicate with customers, carriers, overseas network & related parties to ensure all shipments are expedited timely & properly in compliance with customer's requirements handling instructions, provided SOP. 2. Timely follow up and properly complete all daily operations,...

This position is responsible for delivering APLL commitment to key customers, meeting day to day operations requirements of the customers. The position manages a team of over 10 Customer Service Representatives to achieve excellent customer service satisfaction through defined and agreed processes. He/she participates in organizing vendor seminar program...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

**Pays** Vietnam **Lieu** Vietnam **Lieu de travail** HO CHI MINH CITY-SAILING TWR(VNM) **Société employeur** TotalEnergies Mkt Vietnam Ltd - TEMV **Domaine** Commerce **Type de contrat** CDI **Expérience** Minimum 3 ans - University graduated, background in Economic/Trading/Finance will be preferred. - Minimum 3 years’ experience in...

1. Quality Service Operation & Customer Satisfaction - Continuously find ways to improve Service Coverage - Suitable parts stocking for faster repair - Improve ASP technical competency through training and release of service bulletin. - Outsourcing Projects - Manage the call center. - Standardize all customer service procedures and policies 2. Service...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Handle export/ import shipments from/ to Vietnam according to all given requirements and rules; regulations externally as well as internally including SOP. Take care of customer service and documentation. - Receiving booking request/ shipment information from Customers/ Worldwide Agent Network/...

**Overview of role purpose & scope**: The Customer Service & Operations Team Lead is responsible for the Customer Service and Admin (CS&A) Organization in the business comprising of the: - Call Center (callouts, inbound queries and outbound surveys and core 3 nurturing), - Contract, data management for service team (maintenance team, sales team..) -...

We are representing a leading International Wealth Management firm seeking an experienced and qualified Senior Financial Services Consultant to join their team in Vietnam.As a Senior Financial Services Consultant, you will be responsible for providing expert financial advice to our clients, helping them achieve their financial goals and secure their...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - **Customer Support**:Provide prompt, friendly, and efficient assistance to customers via various channels: Facebook, Social Media, Lazada, Shopee, Tiktok,... - **Product Knowledge**:Develop a deep understanding of our product catalog to accurately address customer inquiries, provide...