Senior Customer Service

7 months ago


Ho Chi Minh City, Vietnam SGS Full time

**Company Description**
SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.

Admin-related task:
Be trained and introduced to Admin tasks and operations in the beginning such as:

- Creating draft PI invoices (Pro Forma Invoices) on the BOSS system
- Creating PR/POs on the GE system as required
- Sending invoices and report papers to customers
- Completing documents and related work to support CS team
- Check FedEx, DHL, Viettel Cost for team
- For other assignments upon getting a request

CS-related task:

- Receive and divide samples at the sample receiving area (according to CS team shifts)
- Receive samples and clarify information related to sales, customers, and internal departments and create orders on the system
- Send expense confirmations (SO), draft invoices (PI), and reports (Report) to customers according to company and department procedures and regulations.
- Discuss and answer customers' questions about information related to test orders: invoices, costs, test requests, test results,....
- Receive and resolve complaints or claims, if any, from customers in a thorough and effective manner
- Clear debt and track payments for orders with postpaid debt
- Coordinate with relevant teams such as Sales/ Report/ TA/ Lab to improve processes as well as complete orders for customers in the most optimal way.
- Others assignments upon getting a request

**Qualifications**
- Bachelor’s degree.
- At least 02 - 04 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin...
- Strong written, verbal skills in English - Chinese bilingual is an advantage.
- Understanding of applicable computer systems, such as Microsoft Office
- Excellent customer service & presentation, resolve complaints skills.
- Willing to work OT if any.

**Additional Information**
Knowledge of chemistry or electrical/materials/testing fields is a plus



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