Operation & Customer Service Staff
3 weeks ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Handle export/ import shipments from/ to Vietnam according to all given requirements and rules; regulations externally as well as internally including SOP. Take care of customer service and documentation.
- Receiving booking request/ shipment information from Customers/ Worldwide Agent Network/ Sales Team - arrange booking with Carriers/ Airlines/ Co-loaders/ Oversea agents & process the shipping with related parties.
- Checking and issuing all related docs for outbound & inbound shipment. Make all documents (Bill of Lading, filling AMS/ ISF, sending Pre-alert, submit import E-manifest, sending Arrival Notice & release D/O...) to complete the import - export process.
- Tracing/ updating and coordinate with Carriers/ Airlines/ Co-loaders/ Overseas agent network/ Local service vendors to handle shipments smoothly and ensure shipment operation.
- Follow up process of transportation, handle the information and solve situation.
- Issue the Debit Note for Customer/ Overseas agent and make payment to Carriers/ Airlines/ Co-loaders/ Local service suppliers timely.
- Have good knowledge about services information to provide best service to Customers.
- Solve problems with Airlines, Carriers, oversea Agents, Customers.
- Input all required data on the system and maintain it.
- Reporting immediately for any irregularities/ problem and follow up problem solving to Manager.
- Doing other tasks if assigned by Manager.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Thưởng
13th month bonus
Chăm sóc sức khoẻ
Social insurance pays full salary and Commercial Health insurance (Bao Viet)
Nghỉ phép có lương
Annual leave: 12 days
Xem thêm
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- At least 3-5 years working experiences in Forwarding companies
- Be familiar with Gofreight system
- Have experiences to operate sea freight / trucking business
- Be good at reading & written in English, Chinese is an advantage
- Ability to work independent and teamwork
- Being careful, attention to detail, hardworking, enthusiasm, initiative in work, perseverance, determination to complete tasks.
- Ability to work under high pressure and multitask required.
- Know how to handle situations flexibly and soft in the process of communication and working with customers.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Chứng Từ,Hành chính Văn phòng,Hành Chính/Văn Phòng,Thương Mại Quốc Tế,Xuất Nhập Khẩu
Trung cấp - Nghề
Không yêu cầu
-
Call Center/customer Service Staff
2 months ago
Thành phố Hồ Chí Minh, Vietnam Daikin Việt Nam Full timeNơi làm việc Hồ Chí Minh - Cấp Bậc Nhân viên - Hình Thức Nhân viên chính thức - Bằng Cấp Đại học - Kinh Nghiệm 1 - 4 Năm - Mức Lương Lương thỏa thuận - Ngành nghề Dịch vụ khách hàng, Tiếp thị - Hạn chót nhận hồ Sơ 16/12/2024 Facebook Linkedin **Phúc Lợi**: - Bảo hiểm - Phụ cấp -...
-
Customer Service Staff
4 months ago
Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time**Mô tả công việc**: Join us in the heart of District 7, Ho Chi Minh City, at our exquisite office in one of the city's most prestigious buildings. As a customer service staff, you'll bask in the modern beauty of our workspace, collaborate with a dynamic and creative team, and enjoy the guidance of exceptional leaders, making each day a rewarding...
-
Customer Service
3 months ago
Thành phố Hồ Chí Minh, Vietnam Yusen Logistics Vietnam Full time**Working Location: Binh Duong or Ho Chi Minh City** **Main Job Purposes**: 1. Collect, respond and solve customer’s request 2.Coordinate to perform at the requests of the customers 3.Maintain relationships with customers and get other opportunity from current customers. 4.Instructing, supporting and supervising team members to perform daily...
-
Operations Assistant, Credit Services
4 months ago
Thành phố Hồ Chí Minh, Vietnam HSBC Full time-Job Advert Details Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
-
Customer Service and Operations Team Lead
4 months ago
Thành phố Hồ Chí Minh, Vietnam Kone Full time**Overview of role purpose & scope**: The Customer Service & Operations Team Lead is responsible for the Customer Service and Admin (CS&A) Organization in the business comprising of the: - Call Center (callouts, inbound queries and outbound surveys and core 3 nurturing), - Contract, data management for service team (maintenance team, sales team..) -...
-
Operations Assistant, Payment Services
2 months ago
Thành phố Hồ Chí Minh, Vietnam HSBC Full time-Job Advert Details Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that...
-
Customer Service Specialist
3 months ago
Thành phố Hồ Chí Minh, Vietnam Medtronic Full timeAt Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Together, we will change healthcare worldwide. Join us in our Mission to alleviate pain,...
-
Customer Service Manager
3 months ago
Thành phố Hồ Chí Minh, Vietnam Công ty TNHH In nhãn Bao bì Hoàng Hà Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Reporting to: General Manager (Australia) Department: Sales International Location: Marketing Office & Factory Number of Direct Reports: 10 Range: $1.500 - $2.000 Position Purpose: This role is responsible to proactively lead, manage and inspire our Customer Service team to deliver exceptional...
-
Customer Service Executive
3 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH The Sentry Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Customer care: - Support and answer difficulties and questions for tenants - Support guests in site-check and introduce available services 2. Office administration: - Ensure and maintain the quality of 5 star office services to provide the best services to tenants - Check the room and the...
-
Customer Service Staff
16 hours ago
Ho Chi Minh City, Vietnam Bureau Veritas Full timeCustomer Service Staff - **Reporting**: CS Manager**TASKS - ACTIVITIES - RESPONSIBILITIES** - Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently; - Consult and answer customer questions; - Record and manage customer information and constantly update it on the database system; - Building...
-
Customer Service
2 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH CITYCLINIC Việt Nam Full time**Mô tả công việc**: (Mức lương: Đến 20 triệu VNĐ) - Learn, capture customer needs, and successfully consult Careplus products and services through reception channels: Hotline/Facebook/Website/Zalo. - Handling customer complaints related to Careplus products and services - Caring, supporting customers & contributing to improving service...
-
Customer Service Advisor, Frontline
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam DHL Full time**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...
-
Senior Customer Service/ Merchandise/ Order
2 months ago
Thành phố Hồ Chí Minh, Vietnam Avery Dennison Full time**Company Description** Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment Key responsibilities: 1. Handle order processing in accounts: - Manage...
-
Customer Service Advisor, Frontline
4 months ago
Thành phố Hồ Chí Minh, Vietnam DHL Full time**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...
-
Operation & Customer Service (Logistics/ Mandarin
2 months ago
Thành phố Hồ Chí Minh, Vietnam Headhunt Vietnam Full time**Requirements** - Managing operations for (e-Commerce) shipments including preparing waybills, verifying receiver details, inbound and outbound processing of all shipments through the warehouse, Excel or other platforms - Handling daily Customer Enquiries (for example on shipment status) and problem-solving issues - Communicating with Suppliers and Partners...
-
Operation & Customer Service (Chinese Speaking)
2 months ago
Thành phố Hồ Chí Minh, Vietnam Headhunt Vietnam Full time**Requirements** - Managing operations for (e-Commerce) shipments including preparing waybills, verifying receiver details, inbound and outbound processing of all shipments through the warehouse, Excel or other platforms - Handling daily Customer Enquiries (for example on shipment status) and problem-solving issues - Communicating with Suppliers and Partners...
-
Bpo Management
7 months ago
Ho Chi Minh City, Vietnam Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...
-
Customer Service Executive
1 month ago
Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full timeCustomer service staff provide service consultation to customers - Receive complaints, answer and guide processing procedures. - Provide the company's promotional program services to customers. - Receive and classify customer calls and information to forward to relevant departments - Good Korean in 4 skills (Topik 4 or higher). - At least 6 months of...
-
Sales Representative Staff
2 days ago
Thành phố Hồ Chí Minh, Vietnam SALES REPRESENTATIVE STAFF Full time[BD]: Lot C, Mapletree Logistics Centre, Thuan An, Binh Duong. [HN]: Keangnam Landmark 72, Nam Tu Liem District, Hanoi. 17/03/2020 **Job Overview**: RESPONSIBILITIES: - Maintain and develop strong relationships with customers and production lines. - Look for customer database; Make daily customer report and weekly report - Marketing management: plan and...
-
Customer Service and Communications Coordinator
3 months ago
Thành phố Hồ Chí Minh, Vietnam Finest Future Oy Full time**Join Our Team as a XX at Finest Future!****: Hey there! Are you ready to embark on an exciting adventure with Finest Future? We’re on the lookout for a dynamic and dedicated XX to join our team. If you have a passion for helping others and thrive in a fast-paced environment, this might be the perfect opportunity for you! **Key...