Customer Service Specialist

2 months ago

Thành phố Hồ Chí Minh, Vietnam Medtronic Full time

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Together, we will change healthcare worldwide. Join us in our Mission to alleviate pain, restore health and extend life worldwide. Let’s work together to address the universal healthcare needs and improve patients’ lives, optimize costs and efficiencies, and expand global access. Together, we can make a real difference in the global disparity in care. By providing quality care at the lowest possible cost, we will succeed as a company, and take the future of healthcare Further, Together.

This role supports Supply Chain operations to ensure that order of finished product supply to meet business growth objectives for the business units assigned in Vietnam.

Responsibilities may include the following and other duties may be assigned:
- Executes Order Fulfillment for the local market and ensure that customers (internal & external)are serviced promptly & accurately.- Customer orders are to be processed within the day & monitor end-to-end order to delivery process- Follow up with Trade Operation Team to ensure Cross-dock shipment to be delivered to Distributor warehouse in the same day with invoicing date.- Work closely with Commercial team to manage sales order & back order- Resolve customer complaints & issues effectively by being the focal person in driving for solutions. Ensure a timely reply to customers on their complaints.- Attend to incoming calls promptly and ensure that SCM voice mails are to retrieved daily &actions to be followed up according to duty rooster.- Work closely with respective business unit Inventory Team to ensure stock movement to be accurately updated into the system on the same day information was received- Ensure customers receive products accurately & in a timely manner. Resolve daily delivery issues with Trade Operation Team.- Collaborate with the Local/Regional Planning Team and Commercial Team to drive down overall obsolete and excess inventories.- Provide reports/ order fulfillment related information on a regular basis or as needed, in a timely manner.- Support teams and other internal/external customers with resolutions on complex Issues and disputes, related to orders, billings and customer care order fulfilment processes- Ensure system and operation transactions in compliance with local law, regulatory taxation as well as Medtronic’s Corporate policies.- Perform Back up / standby duties as needed- Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary, may connect customers to appropriate support or field staff.

Required Knowledge and Experience:
Must Haves:
- Bachelor’s degree in Business, Logistics, Supply Chain.- Minimum 2 years of working experience in Customer Service, Supply Chain or Oder Operations and process improvement.

Your Profile:
- Fluent in English- Customer service and problem-solving mindset- Experience in cross-docking (SAP Sales Order Management) is an advantage- Experience in monitoring end to end order to delivery process: FMCG (Fast moving consumer goods) is acceptable, preferably experience with medical devices- Team-player who can also work independently- Good with Excel

What We Offer

We recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:
- Our global well-being program supports your physical, emotional, social and financial well-being.- Medtronic Employee Assistance Program offers confidential support and resources to build and enhance employee and organizational resilience, productivity, teamwork and psychologically healthy workplaces.- Various insurance benefits include Inpatient and Outpatient Medical Insurance, Life, Disability and Accident Insurance.- We have generous employee referral programs, employees stock purchase plan, leave benefits, and more

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they hel

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