Logistics & Customer Service Specialist 1

21 hours ago


Thành phố Hồ Chí Minh, Vietnam BI Vietnam Ltd Full time

**The Position
**Logistics & Customer Service Specialist**:

- Ensure accuracy of replenishment planning book by regular review of alerts & follow up with respective countries, monthly check of accuracy of inventory & forecast upload, perform interface checkSupport coordination of life cycle activities : SLCI/RSPP status, transfer master list, SKU withdrawal and to coordinate master data maintenance/creation

**Tasks & responsibilities**:

- **Importation**:

- Follow up with POPU for doc’s, checking, request for correction in case of discrepancy
- Follow up shipment arrival with forwarder/shipping lines to manage clearance on time
- Prepare, print & sign doc’s, scan and send doc’s to customs broker for clearance
- Check and confirm customs declaration sheet on VNACCS system (customs system)
- Prepare and submit dossier to DAH / DAV on National single window for import quota
- Make payment request in GBS for Boehringer Ingelheim affiliates, import tax, VAT, customs declaration fee for customs, local customs formality service to customs broker, port charges, storage charges, trucking from port to warehouse
- Prepare SPA / POA and get it signed for import product
- Filling doc’s for internal / external audit purpose
- **Customer Service**:

- Check inventory and inform customer of inventory details such as batch number, MFD, EXP, inventory status to get customer’s confirmation on delivery
- Create S.O in GBS and inform WH team to create D.O
- Inform accounting team to issue VAT invoice to customer & send VAT invoice to customer
- Create return order (if any)
- Create credit note for rebate based on promotion program
- Coordinate with distributor to deploy stock between warehouses as per marketing requests
- Check and confirm costs for special deployment
- **Planning**:

- Manage demand consensus within the OPU through S&OP process
- Pro-actively manage demand & supply alignment from OPU with ROPU CSCM and production site contacts
- Evaluate regulatory change impact to reflect on demand & supply plan
- Manage day of inventory projection in short and long term to balance business opportunity and destruction risk mitigation at distributors
- Receive any duties and be responsible for implementation when assigned by the company
- **Coordinate reporting**:

- Ensure country's monthly logistics fees are reported timely
- Manage and report on 3PL customs clearance KPI timelyMonthly dashboard

**Requirements**:
**Minimum education /Degree requirement**:Bachelor degree or equivalent: Business Administration or Economics.

**Required capabilities( Skill, Experience, competencies)**:

- Good know-how in SAP
- Excellent in excel
- 3-5 years experience in imported documentation and customs formalities
- Good track record of cross-functional work within supply chain or commercial functions
- Good communication skills across functions and persistence
- Excellent analytical capabilities to interpret information and reports
- Proactive working style
- Structured working style with attention to detail and high level of accuracyLanguage skills: p roficient in English

**READY TO CONTACT US?



  • Thành phố Hồ Chí Minh, Vietnam APL Logistics Full time

    This position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirement and standard. He/she also participate in...


  • Thành phố Hồ Chí Minh, Vietnam Kuehne+Nagel Full time

    You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence. ** Your Role**: You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features. ** Your Responsibilities**: You will do...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Một Thành Viên Outsource Solutions Full time

    **Mô tả công việc**: (Mức lương: Từ 22 triệu VNĐ) Outsource Solutions is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market...

  • Customer Service

    1 month ago


    Thành phố Hồ Chí Minh, Vietnam Yusen Logistics Vietnam Full time

    **Working Location: Binh Duong or Ho Chi Minh City** **Main Job Purposes**: 1. Collect, respond and solve customer’s request 2.Coordinate to perform at the requests of the customers 3.Maintain relationships with customers and get other opportunity from current customers. 4.Instructing, supporting and supervising team members to perform daily...


  • Thành phố Hồ Chí Minh, Vietnam Kuehne+Nagel Full time

    You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence. ** Your Role**: You will be enabling transport activities by executing bookings, entering orders while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these...


  • Thành phố Hồ Chí Minh, Vietnam ForeverVacation Full time

    **ForeverVacation** Customer Service & Sales Specialist **About Us** **Key Areas of Responsibilities** This position will allow you to lead our customer service efforts which is one of the key drivers of our success at ForeverVacation. Some of the responsibilities may include (but are not limited to): - Manage and keep track of all tour bookings across...


  • Thành phố Hồ Chí Minh, Vietnam Medtronic Full time

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Together, we will change healthcare worldwide. Join us in our Mission to alleviate pain,...


  • Thành phố Hồ Chí Minh, Vietnam APL Logistics Full time

    This position is responsible for developing vendor logistics. This includes driving the upselling of the vendor logistics (VL) service menu to local clients, handle current VL accounts and inquiries from the global commercial team. Ancillary work scope includes helping to manage/track VLP dashboard, to assist Commercial Head to roll-out Commercial programs &...


  • Thành phố Hồ Chí Minh, Vietnam Diag Full time

    **Duties and Responsibilities**: Establish and maintain good relationship with customer by: - Receive and respond to customer complaints, aiming to resolve the issue at the earliest - Analyze complaints to understand the root cause and identify trends or recurring problems - Communicate with other departments to resolve complaints, ensuring a consistent...

  • Customer Service

    5 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Sitc Bondex Việt Nam Logistics Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - In charge of got booking, documents with carrier/vendor for the Sales export / import goods. - Submit SI/VMG/Manifest - Coordinate with other departments (Vendor/ Operations/ Accountant Dept) during order processing. - Problem Resolution - ensure issues are tackled immediately and escalate to...


  • Thành phố Hồ Chí Minh, Vietnam INSEE Việt Nam Full time

    About the job Procurement Specialist - Logistics Transportation Services **MAIN DUTIES**: - Mainly manage the procurement activities and develop logistics solution for **transportation services (Bulk trucks, barge, flat trucks, Bulk vessel,)** ***: - Occasionally support and handle procurement for **logistics operation services** **(Bulk material...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Wav Full time

    **Mô tả công việc**: (Mức lương: 13 - 18 triệu VNĐ) Purpose - What we are looking for We are looking for an outgoing Customer Service Specialist to join our team in fulfilling the service to our company in a swift, proficient, and friendly manner; and assisting (and reporting to) Founder and be able to work at night shift (to help team Brazil...


  • Thành phố Hồ Chí Minh, Vietnam DHL Full time

    **1/ Overall Job Purposes** - Customs Clearance Documentation Specialist (CDZ Documentation Specialist) is responsible for ensuring the efficient and compliant processing of import and export shipments through customs, arranging domestic trucking and performing other value-added services as required. **2/ Main Tasks & Key Responsibilities**: - Serve as the...


  • Thành phố Hồ Chí Minh, Vietnam Dell Full time

    Join us to do the best work of your career and make a profound social impact as a Inside Product Specialist on our Inside Product Specialist Team in **Vietnam.** **What you’ll achieve** **You will**: - Be a technical advisor to the sales team and work cooperatively to help them fulfill and exceed their goals - Recommend business solutions, products and...


  • Thành phố Hồ Chí Minh, Vietnam Kuehne+Nagel Full time

    Sea Logistics team is looking for Global Yield + Allocation Specialist in Vietnam. Join our team to shine your career. ** Your Role**: - To manage daily allocation matters between the organisation and carriers to maximize volume and profit - To manage and resolve escalations internally and externally to ensure we deliver the best possible service and...


  • Thành phố Hồ Chí Minh, Vietnam APL Logistics Full time

    **Service Excellence**: - Ensure service quality and delivery performances by tracking SQ Management Dashboard (productivity, SQ issues, program implementation status, etc.) - Investigate and determine root cause(s) of all SIO/NCR and KPI shortfalls. Jointly develop sustainable corrective action plans with country operations, audit and evaluate...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Honour Lane Logistics Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Co-ordinate with overseas/ national agencies to handle nomination shipments from Vietnam to US/ Canada/ China/ Europe,... - Contact with shipper for all necessary procedure supports. - Receive and respond when receiving information, booking requests from agents or carriers. - Check the place and...

  • Customer Service Staff

    4 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Yusen Logistics (Việt Nam) Chi Nhánh HCM Full time

    Mô tả công việc Receive requests and related documents from customers or Yusen overseas agents (service quotes, import / export procedures for goods, problem solving, document requests, Customs procedure advices, procedures for payment...) Check the conditions of performing services for customers (Have a service contract yet? Is there a quotation...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Honour Lane Logistics Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Update the price list on the system. - Rate quotation to internal group and Customer. - Negotiate rate/space with shipping lines and match with customer needs. - Checking contract & update rate sheet - Create & maintain relationship with Carriers. - Support customer service in customer query...

  • Sales Logistics

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Vms Logistics (Việt Nam) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Sales representatives are responsible for selling the company's products by identifying potential customers, introduce products through calls, training and presentations, and provide existing customers with exceptional support. - Sales representative is an internal or external sales representative...