English-speaking Customer Service Specialist

4 weeks ago


Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Một Thành Viên Outsource Solutions Full time

**Mô tả công việc**:
(Mức lương: Từ 22 triệu VNĐ)
Outsource Solutions is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market with NO activities in Vietnam. We are NOT involved in real estate, insurance, multilevel marketing, or lending activities.

We pride ourselves on delivering exceptional service to our clients while ensuring our employees experience a professional work environment with comprehensive benefits, including adherence to legal labor rights compliance in Vietnam, encompassing social insurance, holidays, leave, travel, health check-ups, and more.

1/ JOB RESPONSIBILITIES:

- Conduct customer care calls to customers. Guide and assist customers in understanding the terms and conditions when participating in the company's service.
- Resolve client complaints and inquiries within the designated scope.
- Advise on the best solutions to address customer issues. Monitor, collect, upload, and process documents provided by customers.
- Act as a liaison between clients and various internal departments, ensuring seamless communication and resolution of client issues. Adhere to company procedures, guidelines, policies, and cultural standards, maintaining a high level of professionalism in all interactions.
- Perform additional duties as assigned by management to support departmental and organizational goals.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- High salaries for high performance; Official Salary: 22.000.000 VND + Bonus.
- Work in a foreign-friendly and professional environment.
- Full participation in social insurance according to government regulations.
- Annual regular health check-ups.
- Team building activities and a 13th-month salary based on the company's business performance.
- Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
- The company provides all the necessary work equipment.
- Training on software usage such as CRM, ZOOM as required by the company.
- Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
- Separate resting area during lunch break.
- Working environment: young, dynamic, productive & speed-focused with various departments and over 60 employees.
- Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.

JOB DETAILS:

- Employment type: Full-time (Night shift) at the office, remote/hybrid working are not accepted.
- Industry: Financial services in the US market (No insurance, No lending).
- Working hours: 21:00 - 6:00, 22:30 - 07:30 or 23:30 - 8:30, 5 days/ week (working by US business hours).
- Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Good communication and negotiation skills.
- Minimum 2 years of experience in Customer Service Specialist/Customer Care Specialist/Customer Relationship Specialist/Processor Representative positions or related positions.
- Proficiency in meticulous attention and focus on every detail.
- Proficient in Microsoft Office.
- Ability to thrive in a high-pressure environment and work effectively both independently and in a team.
- Good health condition, and able to work night shifts.
- Proficient in time management, task progress management, and tight team management in a high-pressure environment.
+ Can start working immediately, attend interviews, and start work promptly.

+ Have previous experience working in banks/financial organizations and possess a solid understanding of customer service practices.

+ Have previously worked with US banks.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng,Kinh Doanh/Bán Hàng,Sản Xuất/Lắp Ráp/Chế Biến

Trung cấp - Nghề
Không yêu cầu


  • Customer Service

    1 month ago


    Thành phố Hồ Chí Minh, Vietnam Teleperformance Malaysia Full time

    **Job Details** - Company: Teleperformance Malaysia - Job Title: Customer Success Specialist - Vietnamese & English Speaking - TP Code: ID-B001-EN- CSS-Vietnamese - Location: GBS, Bayan Lepas, Penang - Shift: 5 working days (rotational shift) **Job Highlights** - Visa Expedition + one way flight ticket + 1 week accommodation. - Join an International Company...


  • Thành phố Hồ Chí Minh, Vietnam ForeverVacation Full time

    **ForeverVacation** Customer Service & Sales Specialist **About Us** **Key Areas of Responsibilities** This position will allow you to lead our customer service efforts which is one of the key drivers of our success at ForeverVacation. Some of the responsibilities may include (but are not limited to): - Manage and keep track of all tour bookings across...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Wav Full time

    **Mô tả công việc**: (Mức lương: 13 - 18 triệu VNĐ) Purpose - What we are looking for We are looking for an outgoing Customer Service Specialist to join our team in fulfilling the service to our company in a swift, proficient, and friendly manner; and assisting (and reporting to) Founder and be able to work at night shift (to help team Brazil...


  • Thành phố Hồ Chí Minh, Vietnam DHL Full time

    **1/ Overall Job Purposes** - Customs Clearance Documentation Specialist (CDZ Documentation Specialist) is responsible for ensuring the efficient and compliant processing of import and export shipments through customs, arranging domestic trucking and performing other value-added services as required. **2/ Main Tasks & Key Responsibilities**: - Serve as the...


  • Thành phố Hồ Chí Minh, Vietnam DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 88452 Time Type: Full Time Customer Service Specialist **DSV - Global transport and logistics** DSV is a dynamic workplace that fosters inclusivity and...


  • Thành phố Hồ Chí Minh, Vietnam BI Vietnam Ltd Full time

    **The Position **Logistics & Customer Service Specialist**: - Ensure accuracy of replenishment planning book by regular review of alerts & follow up with respective countries, monthly check of accuracy of inventory & forecast upload, perform interface checkSupport coordination of life cycle activities : SLCI/RSPP status, transfer master list, SKU withdrawal...


  • Thành phố Hồ Chí Minh, Vietnam Diag Full time

    **Duties and Responsibilities**: Establish and maintain good relationship with customer by: - Receive and respond to customer complaints, aiming to resolve the issue at the earliest - Analyze complaints to understand the root cause and identify trends or recurring problems - Communicate with other departments to resolve complaints, ensuring a consistent...


  • Ho Chi Minh City, Vietnam SiteMinder Full time

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Service

    2 days ago


    Thành phố Hồ Chí Minh, Vietnam CôngTy TNHH Motorist Việt Nam Full time

    We are looking for an enthusiastic Client Sales Executive to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. **1. Responsibilities** - Develop and manage good relationships with prospective and existing customers and dealers. - Understand clients’...


  • Thành phố Hồ Chí Minh, Vietnam Vida Shoes International Full time

    Since 1973, Vida Shoes International has been committed to becoming a global leader in the footwear industry. We are dedicated to designing, producing, and marketing quality branded footwear using our expansive international resources. Our wealth of knowledge stems from the diversity of brands and successful products we have produced year after year. We are...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Chứng khoán Mirae Asset Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Receive incoming calls from customers including Vietnamese and foreign customers. - Reply to question about complaints, products, and services of the company. - Actively research and propose ideas to bring satisfaction to customers in the process of experiencing products and services. - Actively...


  • Thành phố Hồ Chí Minh, Vietnam DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...


  • Thành phố Hồ Chí Minh, Vietnam Medtronic Full time

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Together, we will change healthcare worldwide. Join us in our Mission to alleviate pain,...


  • Thành phố Hồ Chí Minh, Vietnam Conexus Crypto Full time

    Exciting Opportunity for a Customer Service Assistant in Ho Chi Minh City! **Position**: Female Customer Service Assistant (Female/Speak Basic English) **Location**: Landmark 81, HCM city **Working Hours**: 10 AM - 6 PM, 6 days a week **What We Offer**: - **Competitive Benefits**: Start with a base salary of $500 first month, ~$600 to $700 from the second...

  • Customer Service

    2 weeks ago


    Thành phố Hồ Chí Minh, Vietnam Headhunt Vietnam Full time

    **Requirements** - Managing operations for (e-Commerce) shipments including preparing waybills, verifying receiver details, inbound and outbound processing of all shipments through the warehouse, Excel or other platforms - Handling daily Customer Enquiries (for example on shipment status) and problem-solving issues - Communicating with Suppliers and Partners...


  • Thành phố Hồ Chí Minh, Vietnam Headhunt Vietnam Full time

    **Requirements** - Managing operations for (e-Commerce) shipments including preparing waybills, verifying receiver details, inbound and outbound processing of all shipments through the warehouse, Excel or other platforms - Handling daily Customer Enquiries (for example on shipment status) and problem-solving issues - Communicating with Suppliers and Partners...

  • Customer Service Staff

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time

    **Mô tả công việc**: Join us in the heart of District 7, Ho Chi Minh City, at our exquisite office in one of the city's most prestigious buildings. As a customer service staff, you'll bask in the modern beauty of our workspace, collaborate with a dynamic and creative team, and enjoy the guidance of exceptional leaders, making each day a rewarding...


  • Ho Chi Minh City, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, Third-party Interface activation, seat map edition, - Analyze technical service...

  • Customer Service

    5 months ago


    Ho Chi Minh City, Vietnam Headhunt Vietnam Full time

    **Responsibilities** - Her/His duty is facilitated in the communication between Account/Sales Managers with Korea sellers - mainly translated into Korean language. Most of the time, this translation will be done during the online meetings/calls. - Ensuring that customers are satisfied with services - Following up with clients, solve any problem if have -...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Are you passionate about helping others and have a deep understanding of Microsoft Office 365? Microsoft 365 brings together premium Office apps like Word, Excel, and PowerPoint with 1 TB of OneDrive cloud storage, advanced security, and more, to help you get things done on any device. We're...