Customer Service Specialist
2 months ago
**Duties and Responsibilities**:
Establish and maintain good relationship with customer by:
- Receive and respond to customer complaints, aiming to resolve the issue at the earliest
- Analyze complaints to understand the root cause and identify trends or recurring problems
- Communicate with other departments to resolve complaints, ensuring a consistent and fair approach
**Job Requirements**:
- At least 01-year experience related in: Customer Service, Call Center.
- Excellent & clear communication skill.
- Proven experience as a Complaints Manager or similar customer service role
- Strong problem-solving abilities
- Ability to work well under pressure and handle difficult situations
- Working experience in the medical industry is an advantage.
- English communication skill.
- Flexible with work schedules/shifts and work arrangements.
- Customer Service mindset.
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