Customer Service Sales Specialist
2 months ago
**ForeverVacation**
Customer Service & Sales Specialist
**About Us**
**Key Areas of Responsibilities**
This position will allow you to lead our customer service efforts which is one of the key drivers of our success at ForeverVacation. Some of the responsibilities may include (but are not limited to):
- Manage and keep track of all tour bookings across our destinations
- Presell & Upsell guests on tours & additional tours or add-ons
- Make sure tours run smoothly (checking in with tour guides, guests, etc)
- Follow up with guests for feedback and reviews
- Ensure the guest’s satisfaction throughout their entire trip with ForeverVacation
- Create and find different solutions to help to make your job more efficient. Work to reduce complaints, increase positive reviews, etc.
- Communicate with the tour guides to make sure they are assigned to the right tour and that they follow our procedures
- Build a relationship with our tour guides in different destinations and schedule regular calls with them to learn more about each destination so you can use that knowledge to upsell guests on different tours and add ons.
**Reports to**
- Reservations Manager
- Owners
**Compensation**
- Full-Time Paid Position
- Salary: to be determined upon interview
- Commission (From tour upsells and add-ons)
- Yearly bonus: based on the work performance
- Two free tours annually to any of our SEA destinations.
- Travel business trips to our SEA locations (On an “as needed” basis)
**Job Location & Working Hours**
Remote Position
Rotating shifts (7:30 AM - 4:30 PM, 3:30 PM - 12:30 AM, 11:30 PM - 8:30 AM)
**Qualifications/Requirements**
- At least 4 years of Customer service and Sales experience
- Proficient in English Writing/Reading/Speaking
- Highly detail-oriented and organized
- Problem-solving abilities
- Highly motivated and reliable
- Enjoys working in a fast-paced, start-up environment
- Enjoys texting a lot and communicating with people throughout the day
- Fun and personable that wants to work hard and learn
- Relaxed and confident in the skills mentioned above
- Great at communication
- Fast learner and loves to learn new skills
- Can be adaptable and flexible in the tasks
- Ability to work independently as well as part of a team
- Has the ability to create and find different solutions to help to make your job better, reduce complaints and increase reviews
Pay: 8,000,000₫ - 16,000,000₫ per month
**Experience**:
- Customer Service: 3 years (required)
**Language**:
- English (required)
Application Deadline: 2024/11/05
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