[urgent Job] Senior Customer Service

2 weeks ago

Ho Chi Minh City, Vietnam OUTSOURCE SOLUTIONS CO.,LTD Full time

_**Outsource Solutions**_ _is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market with _**NO**_ _activities in Vietnam. We are _**NOT **_involved in real estate, insurance, multilevel marketing, or lending activities._
- We pride ourselves on delivering exceptional service to our clients while ensuring our employees experience a professional work environment with comprehensive benefits, including adherence to legal labor rights compliance in Vietnam, encompassing social insurance, holidays, leave, travel, health check-ups, and more._

**[URGENT JOB] SENIOR CUSTOMER SERVICE - 25Mi/Night Shift**

**Working hours: 22:30 - 07:30**

**1/ JOB RESPONSIBILITIES**:

- Monitor, evaluate, and assess the quality of work and expertise of employees, ensuring adherence to procedures and job standards, and driving team members to meet KPIs regularly.
- Lead and manage a team of customer service representatives, allocate tasks, coordinate team members to ensure no backlog, consistently meet deadlines, and optimize handling time for customer requests.
- Track instances of leave, tardiness, and breaks to remind employees to adhere to company regulations.
- Review profiles, approve participation conditions for customer programs.
- Support employees in interacting between relevant departments regarding tasks and procedures. Monitor, detect, and promptly address departmental issues affecting service quality, providing guidance and advice to employees on handling special cases.
- Guide, train, and support new employees to catch up with work progress and quickly integrate into the team environment.
- Handle internal team issues under management's purview, implement company policies and regulations to ensure consistency and task completion.
- Proficient in departmental operations systems, proactively propose improvements to enhance work quality for superiors.
- Organize and coordinate regular meetings to report work progress to management.
- Perform other tasks as assigned by management.

**2/ REQUIREMENTS**:

- Minimum **3 years of experience** in Customer Service Specialist/Customer Care Specialist/Customer Relationship Specialist positions or related roles, and **at least 1 year of experience** in managing a team of 7 to 10 members.
- Bachelor's degree or higher in fields such as Psychology, Education, Social Sciences, Finance, Banking, International Business, Commerce, etc.
- Proficient in English communication, with an **IELTS score of 6.5** or above or equivalent certifications/qualifications (mandatory requirement).
- Strong communication skills (both with customers and internal stakeholders), flexible problem-solving abilities, negotiation skills, and negotiation.
- Age between 25 - 35 years old, in good health condition, and able to work night shifts.
- Proficient in time management, task progress management, and tight team management in a high-pressure environment.
- Can start working immediately, attend interviews, and start work promptly.
- Have previous experience working in banks/financial organizations and possess a solid understanding of customer service practices.
- Have previously worked with US banks.

**3/ WE CAN OFFER**:

- High salaries for high performance; **Official Salary: 25.000.000 VND + Bonus.**:

- Work in a foreign-friendly and professional environment.
- Full participation in social insurance according to government regulations.
- Annual regular health check-ups.
- Team building activities and a 13th-month salary based on the company's business performance.
- Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
- The company provides all the necessary work equipment.
- Training on software usage such as CRM, ZOOM as required by the company.
- Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
- Separate resting area during lunch break.
- Working environment: young, dynamic, productive & speed-focused with various departments and over 40 employees.
- Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.

**4. JOB DETAILS**:

- Employment type: Full-time (Night shift).
- Industry: Financial services in the US market (No insurance, No lending).
- Working hours: 22:30 - 07:30, 5 days/week (working by US business hours).
- Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.

Pay: From 25,000,000₫ per month

Application Deadline: 2024/06/30

  • [urgent Job] Senior Billing Representative

    2 weeks ago

    Ho Chi Minh City, Vietnam OUTSOURCE SOLUTIONS CO.,LTD Full time

    _**Outsource Solutions**_ _is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market with NO activities in Vietnam. We are NOT involved in real...

  • Customer Service Leaderurgent Job

    2 months ago

    Ho Chi Minh City, Vietnam công ty tnhh mediastep software việt nam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service LeaderUrgent job**: - **Mã tin đăng: 3329260**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...

  • Customer Services Specialist

    3 weeks ago

    Ho Chi Minh City, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, Third-party Interface activation, seat map edition, - Analyze technical service...

  • Accountant (Junior)urgent Job

    3 weeks ago

    Ho Chi Minh City, Vietnam zwilling j.a. henckels Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Accountant (Junior)Urgent job**: - **Mã tin đăng: 3360847**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...

  • Customer Services Specialist

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, Thirdparty Interface activation, seat map edition, Analyze technical service requests from...

  • Senior Customer Service

    5 days ago

    Ho Chi Minh City, Vietnam Công Ty TNHH MTV Dat Bike Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Providing technical support: - To ensure the customer enquiries and requests are addressed in a timely manner - To coordinate with other internal teams to ensure the after-sales quality and customers’ requirements are met - To handle tickets in 2 queues (Vietnamese - English) 2. Call Center...

  • Customer Service Senior Ecommerce

    3 weeks ago

    Ho Chi Minh City, Vietnam chi nhánh công ty cổ phần relia việt nam tại thành phố hồ chí minh Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Senior Ecommerce (Shopee Dispute )**: - **Mã tin đăng: 3352673**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin...

  • Customer Service Representative

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Mouser Electronics Full time

    JOB DESCRIPTIONTitle: Customer Service RepresentativeLocation: InternationalThe Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives.ACCOUNTABILITIES & ESSENTIAL...

  • Customer Service

    4 weeks ago

    Ho Chi Minh City, Vietnam OUTSOURCE SOLUTIONS CO.,LTD Full time

    **Outsource Solutions** is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market with **NO** activities in Vietnam. We are **NOT** involved in...

  • Customer Service

    4 weeks ago

    Ho Chi Minh City, Vietnam OUTSOURCE SOLUTIONS CO.,LTD Full time

    **Outsource Solutions** is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market with **NO** activities in Vietnam. We are **NOT** involved in...

  • Senior Cargo Customer Services Agent- Saigon

    3 weeks ago

    Ho Chi Minh City, Vietnam Qatar Airways Full time

    **We are recruiting for Senior Cargo Customer Services Agent for Saigon, Vietnam.** **Accountabilities**: - Ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements. - Reconsolidate booking requests from freight forwarders and direct customers and input their data in booking system...

  • Senior Customer Service

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH MTV Dat Bike Vietnam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)1.Providing technical support: To ensure the customer enquiries and requests are addressed in a timely manner To coordinate with other internal teams to ensure the aftersales quality and customers' requirements are met To handle tickets in 2 queues (Vietnamese English)Call Center support: Conduct frequent...

  • Senior Customer Service Executive

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Avery Dennison Full time

    Company DescriptionJob Description:Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillmentKey responsibilities:Handle order processing in accounts: Manage...

  • [hot Job] Customer Service Specialist Tại Hcm

    7 days ago

    Ho Chi Minh City, Vietnam công ty tnhh mediastep software việt nam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **[Hot job] Customer Service Specialist tại Hcm**: - **Mã tin đăng: 3670154**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin...

  • Senior Customer Service Executive

    5 days ago

    Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment Key responsibilities: 1. Handle order processing in accounts: - Manage...

  • Advisor I, Customer Service

    2 weeks ago

    Ho Chi Minh City, Vietnam Webhelp Full time

    **Customer Service/Support** **Location** - Ho Chi Minh, Vietnam*** Job Title: Advisor I, Customer Service - Vietnam **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...

  • Customer Services Specialist

    3 weeks ago

    Ho Chi Minh City, Vietnam ELCA Việt Nam Full time

    SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets. **In this role**: We are currently seeking an experienced **Customer Services (L2 Support)...

  • Customer Service Representative

    4 weeks ago

    Ho Chi Minh City, Vietnam Mouser Electronics Full time

    **JOB DESCRIPTION** Title: Customer Service Representative Location: International The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service...

  • L2 Customer Services Specialist

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam ELCA Việt Nam Full time

    SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets.In this role:We are currently seeking an experienced Customer Services (L2 Support) Specialist who will...

  • PHP Developers

    3 weeks ago

    Ho Chi Minh City, Vietnam hdwebsoft co. ltd Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **PHP Developers (Laravel/cakephp)Urgent job**: - **Mã tin đăng: 3273510**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...