Customer Service Executive

4 days ago

Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH The Cocoa Project Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

WHAT YOU WILL GET:
JOB DESCRIPTION:
CUSTOMER SUPPORT AND ENGAGEMENT:
Manage chat channels on the company website, providing accurate information and assisting with customer concerns.
Monitor and respond to customer feedback and reviews on food delivery apps and Google, ensuring all issues are handled appropriately.
Address product inquiries, resolve customer issues, and provide guidance on chocolate and related products with warmth and accuracy.
ORDER MANAGEMENT:
Confirm online orders received through the website and ensure timely communication with other departments.
Collaborate with store to track order statuses and provide customers with updates or resolutions regarding their purchases.
CHANNEL-SPECIFIC DUTIES:
Zalo: Handle customer inquiries, post announcements, and respond to messages promptly to keep engagement high and information clear. Post announcements, promotions, and other brand messages on Zalo to keep customers informed about products, events, or company news based on MKT hand-over information.
Tiktok & Meta: Manage direct messages, maintaining an enthusiastic and brand-aligned tone.
Food Apps: Monitor and respond to customer feedback on food delivery apps, addressing any service-related issues quickly.
Google Reviews: Track and respond to customer reviews, ensuring each review is acknowledged to maintain a positive brand presence.
FEEDBACK ANALYSIS AND REPORTING:
Record and analyze customer feedback, complaints, and common questions to help identify improvement areas.
Prepare regular reports for the management team summarizing customer service performance, customer pain points, and opportunities for product or service improvements.
CONTINUOUS IMPROVEMENT:
Proactively suggest new processes to enhance customer satisfaction and streamline responses across channels.
Stay up-to-date with platform-specific trends and best practices to maintain an engaging and responsive customer service presence.
CONSULAR ADMINSTRATION OF BELGIUM CONSULATE:
Carry out a wide variety of Consulate office administrative tasks;
Support for granting/ renewing/ reissuing of Temporary Passport;
- to-face;
Follow up the population and issues of Belgian residents in Vietnam to support them in needed: certificate of life, affidavit, disease, death (visit), missing, arrested, kidnapped...;
Notary service such as authentication, confirmation, need to be sign by the Honorary Consulate;
Process consular documents and liaising with the relevant authorities in Belgium and Vietnam;
Assist in post preparation and response to events;
Welcome delegations from Ambassador Belgian officials, other delegations to work in HCM City with Consul and organize related events;
Others task: as Consular Assistant's request.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Salary: negotiation
5 days per week
SHUI in full, based on the gross salary
Lunch allowance, parking allowance (depend on working location), birthday benefit.
12 days of annual leave + 01 leaving on the birthday
Training opportunities
Health insurance 24/7 after working 24 months continuously
Annual salary review
Yearly health check
Yearly company trip (depend on business result)

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Bachelor's degree in Business Administration, Marketing or related fields;
Experience: Minimum 3 years of customer service experience that manages multiple digital channels;
Skills: Excellent written and verbal communication in English and Vietnamese, multitasking, attention to detail, and strong organizational skills.
Soft Skills: Keen attention to detail and problem-solving with customer-centric attitude. Ability to handle complaints professionally and work well in a fast-paced environment. Passion for chocolate and food is a plus;
Continuous improvement and adaptation to a dynamic environment;
Able to work independently with little supervision;
Technical Proficiency: Familiarity with Zalo, Tiktok, Meta platforms, Google Reviews, and website live chat systems.
Highly motivated with a strong work ethic, willing to learn and grow.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Đại Học
Không yêu cầu

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