Bancassurance Customer Service Specialist

2 weeks ago


Ho Chi Minh City, Vietnam Fe Credit Full time

**Phúc Lợi**:

- Du Lịch
- Phụ cấp
- Thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Phụ cấp thâm niên
- Chế độ nghỉ phép

**Mô Tả Công Việc**:
**MỤC TIÊU / **_OBJECTIVES_**
- Chịu trách nhiệm thực hiện các công tác nhằm đáp ứng nhu cầu công việc, phục vụ khách hàng tốt nhất
- In charge of customer service related tasks to meet the needs of work, to best serve our customers._

**_TRÁCH NHIỆM CHÍNH / _**_KEY RESPONSIBILITIES_**
- Thực hiện việc tiếp nhận các cuộc gọi/ hoặc gặp mặt trực tiếp với khách hàng nhằm giải đáp các thắc mắc, giải quyết khiếu nại
- Conducting the reception of calls / or face-to-face meetings with customers to answer questions and resolve complaints._
- Phối hợp với các bộ phận trong Khối và phòng ban khác nhằm giải quyết vấn đề một cách tốt nhất
- Coordinate with other divisions in the Division and other departments to solve the problem in the best way_
- Thực hiện báo cáo về các vấn đề của khách hàng và lên các kịch bản xử lý các vấn đề có thể phát sinh.
- Make reports on customer issues and create scenarios for possible problems._
- Phân tích và đề xuất các giải pháp nhằm hoàn thiện công tác chăm sóc khách hàng.
- Analyze and propose solutions to improve customer care._
- Đảm nhận các công việc khác theo chỉ định của cấp trên.
- Undertake other tasks assigned by team leader and manager. _

**Yêu Cầu Công Việc**:

- Tốt nghiệp đại học trở lên, chuyên ngành Quản trị kinh doanh, Kinh tế, Tài chính, Ngân hàng
- University degree and above, preferably in Business Management, Economy, Finance, Banking_
- Tối thiểu 1-2 năm kinh nghiệm ở vị trí tương đương, ưu tiên kinh nghiệm làm việc trong lĩnh vực Bảo hiểm
- At least 1-2 years’ experiences in same position, preferably working experience in Insurance._
- Kỹ năng giao tiếp và đàm phán tốt. Lưu loát tiếng Anh và tiếng Việt
- Excellent communication and negotiation skills. Fluency in both Vietnamese & English_
- Chuyên nghiệp trong việc xử lý toàn bộ quá trình bán hàng, đàm phán, chốt hợp đồng và có động lực mạnh mẽ để tạo ra giá trị cho khách hàng.
- Expert in handling the whole sales process, negotiating, closing deals, and strongly motivated to create values to customers._
- Quản lý tốt thời gian và sắp xếp ưu tiên
- Excellent sense of prioritization and time management_
- Thành thạo tin học văn phòng
- Proficiency in Microsoft Office_
- Tổ chức tốt, cẩn thận, tự chủ, năng động và sáng tạo
- Well-organized, careful, self-driven, dynamic and creative_
- Cẩn thận, chính xác và chú ý vào chi tiết
- Accuracy, pay attention to details_
- Có khả năng làm việc dưới áp lực cao,_ giải quyết các vấn đề và thích nghi với môi trường mới._
- Ability to work under high pressure, resolve problems skills and adapt to the new environment._

Job tags: Bancassurance Customer Service Specialist Bancassurance Customer Service Customer Experience Insurance



  • Ho Chi Minh City, Vietnam Fe Credit Full time

    **Phúc Lợi**: - Máy tính xách tay - Bảo hiểm - Du Lịch - Phụ cấp - Chăm sóc sức khỏe - Đào tạo - Tăng lương - Chế độ nghỉ phép **Mô Tả Công Việc**: - Work with management teams and related units to interpret data, analyze results using statistical techniques and provide ongoing reports. - Provide concise, clear...


  • Ho Chi Minh City, Vietnam ELCA Việt Nam Full time

    SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets. **In this role**: We are currently seeking an experienced **Customer Services (L2 Support)...

  • Bancassurance Officer

    2 weeks ago


    Ho Chi Minh City, Vietnam Shinhan Bank Full time

    Work Location Ho Chi Minh Job Level Experienced (Non - Manager) Job Type Shift Qualification Bachelor Experiences 1 Years Salary Negotiable Industry Banking **Job Benefit**: - Insurance - Training & Development - 1. Training support- Responsible to arrange agent code trainings and exams for branch staff with Insurance partners. - Monitor agent code...


  • Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...


  • Ho Chi Minh City, Vietnam fe credit Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Day 2 Checking Specialist**: - **Mã tin đăng: 3360221**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...


  • Ho Chi Minh City, Vietnam Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...


  • Ho Chi Minh City, Vietnam UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Ho Chi Minh City, Vietnam AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...


  • Ho Chi Minh City, Vietnam TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...


  • Thành phố Hồ Chí Minh, Vietnam ForeverVacation Full time

    **ForeverVacation** Customer Service & Sales Specialist **About Us** **Key Areas of Responsibilities** This position will allow you to lead our customer service efforts which is one of the key drivers of our success at ForeverVacation. Some of the responsibilities may include (but are not limited to): - Manage and keep track of all tour bookings across...


  • Ho Chi Minh City, Vietnam Fe Credit Full time

    **Phúc Lợi**: - Bảo hiểm - Du Lịch - Phụ cấp - Thưởng - Chăm sóc sức khỏe - Đào tạo - Tăng lương - Công tác phí - Phụ cấp thâm niên - Chế độ nghỉ phép **Mô Tả Công Việc**: **Owned Channels**: - Manage and improve online content, considering tracking SEO and Google Analytics data and provide to Unit Head...


  • Ho Chi Minh City, Vietnam Dow Full time

    Acts as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company...


  • Ho Chi Minh City, Vietnam Fe Credit Full time

    **Phúc Lợi**: - Bảo hiểm - Thưởng - Chăm sóc sức khỏe - Đào tạo - Tăng lương **Mô Tả Công Việc**: - Đảm bảo tất cả các quy trình & chính sách của bộ phận tuân thủ và kiểm soát. - Đảm bảo việc quản lý rủi ro và kiểm soát hoạt động của phòng ban một cách hiệu quả. - Đánh...


  • Ho Chi Minh City, Vietnam Công Ty Cổ Phần Sản Xuất Và Kinh Doanh Phần Mềm Vinhms - Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: 12 - 18 triệu VNĐ) - Handle customers’ inquiries and complaints. - Identify and escalate issues to technical/ sales/ marketing colleagues to response for Giving detailed explanations of services or products to customer - Deploy new products onsite (go on business) - Follow strictly SLA/SOP - Deliver training...


  • Ho Chi Minh City, Vietnam Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....


  • Ho Chi Minh City, Vietnam FWD Insurance Full time

    How far out of the box are you willing to step up? At FWD Vietnam we offer unique opportunities within the insurance industry that are supported by an attractive rewards and recognition scheme. PURPOSE: - The role is to support the strategic initiative projects under Partnership Distribution, Digital Bancassurance, coordinate with internal & external...


  • Ho Chi Minh City, Vietnam Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Ho Chi Minh City, Vietnam SiteMinder Full time

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...


  • Ho Chi Minh City, Vietnam ELCA Việt Nam Full time

    SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets. **In this role**: We are currently seeking an experienced **Customer Support Specialist** who will...


  • Ho Chi Minh City, Vietnam Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...