Bancassurance Customer Service Specialist
2 weeks ago
**Phúc Lợi**:
- Du Lịch
- Phụ cấp
- Thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Phụ cấp thâm niên
- Chế độ nghỉ phép
**Mô Tả Công Việc**:
**MỤC TIÊU / **_OBJECTIVES_**
- Chịu trách nhiệm thực hiện các công tác nhằm đáp ứng nhu cầu công việc, phục vụ khách hàng tốt nhất
- In charge of customer service related tasks to meet the needs of work, to best serve our customers._
**_TRÁCH NHIỆM CHÍNH / _**_KEY RESPONSIBILITIES_**
- Thực hiện việc tiếp nhận các cuộc gọi/ hoặc gặp mặt trực tiếp với khách hàng nhằm giải đáp các thắc mắc, giải quyết khiếu nại
- Conducting the reception of calls / or face-to-face meetings with customers to answer questions and resolve complaints._
- Phối hợp với các bộ phận trong Khối và phòng ban khác nhằm giải quyết vấn đề một cách tốt nhất
- Coordinate with other divisions in the Division and other departments to solve the problem in the best way_
- Thực hiện báo cáo về các vấn đề của khách hàng và lên các kịch bản xử lý các vấn đề có thể phát sinh.
- Make reports on customer issues and create scenarios for possible problems._
- Phân tích và đề xuất các giải pháp nhằm hoàn thiện công tác chăm sóc khách hàng.
- Analyze and propose solutions to improve customer care._
- Đảm nhận các công việc khác theo chỉ định của cấp trên.
- Undertake other tasks assigned by team leader and manager. _
**Yêu Cầu Công Việc**:
- Tốt nghiệp đại học trở lên, chuyên ngành Quản trị kinh doanh, Kinh tế, Tài chính, Ngân hàng
- University degree and above, preferably in Business Management, Economy, Finance, Banking_
- Tối thiểu 1-2 năm kinh nghiệm ở vị trí tương đương, ưu tiên kinh nghiệm làm việc trong lĩnh vực Bảo hiểm
- At least 1-2 years’ experiences in same position, preferably working experience in Insurance._
- Kỹ năng giao tiếp và đàm phán tốt. Lưu loát tiếng Anh và tiếng Việt
- Excellent communication and negotiation skills. Fluency in both Vietnamese & English_
- Chuyên nghiệp trong việc xử lý toàn bộ quá trình bán hàng, đàm phán, chốt hợp đồng và có động lực mạnh mẽ để tạo ra giá trị cho khách hàng.
- Expert in handling the whole sales process, negotiating, closing deals, and strongly motivated to create values to customers._
- Quản lý tốt thời gian và sắp xếp ưu tiên
- Excellent sense of prioritization and time management_
- Thành thạo tin học văn phòng
- Proficiency in Microsoft Office_
- Tổ chức tốt, cẩn thận, tự chủ, năng động và sáng tạo
- Well-organized, careful, self-driven, dynamic and creative_
- Cẩn thận, chính xác và chú ý vào chi tiết
- Accuracy, pay attention to details_
- Có khả năng làm việc dưới áp lực cao,_ giải quyết các vấn đề và thích nghi với môi trường mới._
- Ability to work under high pressure, resolve problems skills and adapt to the new environment._
Job tags: Bancassurance Customer Service Specialist Bancassurance Customer Service Customer Experience Insurance
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