
Customer Service Specialist
1 week ago
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
**Responsibilities**:
- Receive and process order into system in accordance to order policy using SAP
- Daily working on customers' orders and follow-up with Planning and/or Logistics to ensure on-time delivery to meet customers' request date and TE confirm date
- Weekly review of customers' backlog to meet billing target as set by management yearly
- Coordinate with oversea factories (and internal functions to improve on time order processing, order confirmation, delivery performance and AR collection.
- Daily review customers' new orders and resolve any pending issues to provide order acknowledgement to customer within 48hours
- Handles complaints, claims, returns and replacements processing
- Maintain proper documentations in line with company retention policy
- Participate in customer visits, work with Sales to establish, maintain customer business relationship and effectively resolve issues
- Any other ad-hoc activities to support Sales events
- Any other ad-hoc reporting as and when requested by management
**Job Requirements**:
- Minimum Diploma or Degree with 2 years of international shipping and logistics experience
- Proficient in English
- SAP skill on Sales Distribution /OTC is a must
- Team player, can work under high pressure environment and tight deadlines
**Competencies**:
- Values: Integrity, Accountability, Teamwork, Innovation
-
English-speaking Customer Service Specialist
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Một Thành Viên Outsource Solutions Full time**Mô tả công việc**: (Mức lương: Từ 22 triệu VNĐ) Outsource Solutions is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market...
-
Service Excellence and Training Specialist
4 weeks ago
Ho Chi Minh City, Vietnam Mouser Electronics Full timeThe Service Excellence & Training Team provides quality assurance, detailed guidance, coaching, and training on sales processes, programs and systems in a manner which ensures total quality and exceptional customer service. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS - Team player and role model who motivates teams to provide excellent customer service. -...
-
Customer Service Representative
2 weeks ago
Ho Chi Minh City, Vietnam April Asia Pacific Full timeFor over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...
-
Customer Services Specialist
3 weeks ago
Ho Chi Minh City, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, Third-party Interface activation, seat map edition, - Analyze technical service...
-
Customer Service
4 weeks ago
Ho Chi Minh City, Vietnam Flywheel Digital Full time**About Us** Flywheel SEA (formerly known as Intrepid Group) **Ascential Group** With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange. **About the Role** As a Customer Service...
-
Mandarin Customer Service
4 weeks ago
Ho Chi Minh City, Vietnam MEXC Full time**About the Opportunity** We are looking for a Vietnamese-speaking customer service specialist with a positive and customer-oriented personality. Customer service specialists need to handle and resolve reported customer questions, provide high-quality customer service and improve customer satisfaction. 1. Responsible for receiving user's consultation and...
-
Customer Support Specialist
5 hours ago
Ho Chi Minh City, Vietnam Manulife Full time**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....
-
Ecommerce Customer Service Intern
4 weeks ago
Ho Chi Minh City, Vietnam DKSH Full time**Location**:Ho Chi Minh, VN, VN**Job Function**:Field Marketing**Requisition Number**:155582**Description**: **About DKSH** DKSH is the leading Market Expansion Services provider with a focus on Asia. The Group helps other companies and brands to grow in the Consumer Goods, Healthcare, Performance Materials and Technology sectors. DKSH’s portfolio of...
-
Customer Support Specialist
4 weeks ago
Ho Chi Minh City, Vietnam công ty tnhh công nghệ thông tin elca việt nam Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Support Specialist**: - **Mã tin đăng: 3679207**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...
-
Customer Support Specialist
1 week ago
Ho Chi Minh City, Vietnam ELCA Việt Nam Full timeSecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums, managing annual sales of about 45 million tickets. **In this role**: We are currently seeking an experienced **Customer Support Specialist** who will...
-
Customer Support Specialist
4 weeks ago
Ho Chi Minh City, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Help customers to use our ticketing product in the most efficient way by providing technical support to analyze, reproduce, and identify the root cause of various software glitches across various modules. - Research, diagnose, and analyze Customer issues with accurate solutions. - Ensure Issue...
-
Customer Service Representative
1 week ago
Ho Chi Minh City, Vietnam Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...
-
Customer Services Specialist
1 week ago
Ho Chi Minh City, Vietnam ELCA Việt Nam Full timeYou are part of the Customer Success team who aim to provide excellence technical service to SecuTix’s worldwide customers. **In this role**: We are the ticketing solution provider of the top 3 greatest world sports tournaments. We are looking for smart, collaborative, enthusiastic, and well-organized professionals who are willing to take an active part...
-
Customer Service Specialist, Ortho
1 week ago
Ho Chi Minh City, Vietnam Straumann Group Full timeKey Responsibilities - Set up and Manage on customer master data; - Work with CC sales team and customers to finalize Sales Order confirmation; - Manage on sales order end to end process including: - clarify order spec from customers and production; - actively co-operate with sales team/customer/ production to solve all issues related to order placement and...
-
Customer Experience Specialist
4 weeks ago
Ho Chi Minh City, Vietnam Công ty Cổ phần Giao Hàng Nhanh Full time**1.** **Key Result Areas** - Collaboration and project management (60%): _ + Communication of programs and projects CX. + Building, training on skills, materials, and policies related to the project. + Follow-up detailed implementation plan Liaise. + Regular communication with internal teams, especially the customer-facing teams, to ensure that gaps in...
-
Customer Service Specialist
4 weeks ago
Ho Chi Minh City, Vietnam TotalEnergies Full time**Pays** Vietnam **Lieu** Vietnam **Lieu de travail** HO CHI MINH CITY-SAILING TWR(VNM) **Société employeur** TotalEnergies Mkt Vietnam Ltd - TEMV **Domaine** Commerce **Type de contrat** CDI **Expérience** Minimum 3 ans - University graduated, background in Economic/Trading/Finance will be preferred. - Minimum 3 years’ experience in...
-
Admin Executive
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam TÜV SÜD Vietnam Full time**Tasks** - Communicate job status and handle customer inquiries. - Timely copy and upload results from test reports to the UCI portal. - Ensure accuracy and completeness of data entries, and update/correct data when errors or omissions are found. - Organize and store data in a systematic manner, making it easy to retrieve when needed. - Assist with tasks in...
-
Customer Service Specialist
4 weeks ago
Ho Chi Minh City, Vietnam ClearCorrect Full time**Key Responsibilities** - Set up and Manage on customer master data; - Work with CC sales team and customers to finalize Sales Order confirmation; - Work closely with CC sales team on improving customer satisfaction; - Manage on sales order end to end process including: - clarify order spec from customers and production; - actively co-operate with sales...
-
Customer Service
3 weeks ago
Ho Chi Minh City, Vietnam Công Ty Cổ Phần PHC Media Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Key Responsibilities Customer Service Management: - Manage all aspects of customer service operations, including handling inquiries, resolving complaints, and addressing customer feedback promptly and professionally. - Monitor customer service performance metrics and continuously improve customer...
-
Customs Clearance Documentation Specialist
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam DHL Full time**1/ Overall Job Purposes** - Customs Clearance Documentation Specialist (CDZ Documentation Specialist) is responsible for ensuring the efficient and compliant processing of import and export shipments through customs, arranging domestic trucking and performing other value-added services as required. **2/ Main Tasks & Key Responsibilities**: - Serve as the...