Customer Service

7 months ago


Ho Chi Minh City, Vietnam Flywheel Digital Full time

**About Us**

Flywheel SEA (formerly known as Intrepid Group)

**Ascential Group**

With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange.

**About the Role**

As a Customer Service Specialist, you will be responsible for supporting managed shops by answering buyer inquiries through chat from different e-commerce platforms. You are expected to handle received conversations professionally, clearly, and concisely to provide real-time help and solutions.

As front-liners of the business, another critical component to this role is to be able to work closely with various internal and external departments that include, but are not limited to, Vendor Acquisition, Key Account Management, Marketing, Production, and Fulfillment to make sure information and knowledge about the store, products, services, and promotions are updated for prime satisfaction of buyers.

**What will you be Doing**
- Respond to buyer inquiries in a timely and accurate manner via chat.
- Identify the needs of buyers by asking relevant probing questions.
- Attend course refreshers to ensure knowledge about the products and promotions is up to date.
- Acknowledging and resolving buyer concerns and complaints.
- Analyze and report product and promotion issues.
- Update internal databases with information about product issues and valuable discussions with buyers.
- Monitor buyer complaints and proactively initiate outbound chat to aid assistance.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Ensure prime satisfaction of each buyer who reached out via chat.

**Whom we look for - the ideal profile**:

- Minimum of 2 years experience in Customer Service in a BPO or Captive Environment
- Little to Average English Communication Skills, both verbal and written
- Above Average Typing Speed
- Minimum of 1-year experience in Consumer Electronics or a similar industry (Customer Facing or Phone/Chat Support)
- Proficient in MS Word and Excel as well as Google Sheets
- Excellent in Problem-Solving skills, Effective Listening, and Proactive
- Ability to multitask, prioritize, and manage time effectively
- Advantage if has background or exposure to SEA E-Commerce Market

**What we offer**:

- Competitive compensation
- Excellent environment to grow marketing expertise, working with marketing specialists
- Opportunity to be a vital part of a fast-growing enabler in SEA, offering many careers opportunities
- You will work with leading brands across different categories
- English-speaking international environment, open, collaborative, and fun culture
- Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of a dispute, Intrepid will not be liable for any material compensation to third parties_


  • Customer Service

    6 months ago


    Ho Chi Minh City, Vietnam growthfn Full time

    a leading BPO company, providing exceptional customer service solutions to clients globally. We are currently seeking a dynamic and fluent Vietnamese speaker to join our customer service team as a Customer Service Representative. **Responsibilities**: - Resolve customer inquiries and complaints in a professional and efficient manner - Process orders,...


  • Ho Chi Minh City, Vietnam UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service

    6 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Tuv Sud Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Monitor and track the progress of the jobs by following up with technicians for samples and test results - Prepare test reports to customer and sales - Send test reports to sales and customers - Interface with customer job status, and handle inquiries - Maintain and upkeep laboratory records and...

  • Customer Service

    6 months ago


    Ho Chi Minh City, Vietnam Công Ty Cổ Phần Webcash Genuwin Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) We are looking for Customer Service to join our team and provide the best service to our customer You will working at the newest B2B Fintech Solution at Viet Nam. English - Korea - Vietnamese spoken. - Monitor and improve processes to improve KPIs, customer experience, and work productivity -...

  • Customer Service

    7 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH TMT Insurance Group Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Receive and manage customer complaints and issues and provide information to the appropriate departments to handle those complaints. - Receive and handle customer requests/inquiries related to products/services provided by the Company - Monitor and continuously update the Company's policies on...

  • Customer Service

    6 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Identalsoft Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Provide support and assistance to our English speaking customers - Research, diagnose, analyze and record customer issues and communicate solutions - Interact with Vietnam Dev and QA members - Interact with US members - Work closely with Customer Success Managers to maintain customer satisfaction -...

  • Customer Service

    7 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Identalsoft Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Provide support and assistance to our English speaking customers - Research, diagnose, analyze and record customer issues and communicate solutions - Interact with Vietnam Dev and QA members - Interact with US members - Work closely with Customer Success Managers to maintain customer satisfaction -...

  • Customer Service

    7 months ago


    Ho Chi Minh City, Vietnam Công ty TNHH Ecount Việt Nam Full time

    **Mô tả công việc**: (Mức lương: 15 - 20 triệu VNĐ) Bán Hàng (Sale): - Thực hiện bán hàng qua điện thoại hoặc (và) xúc tiến gặp mặt trực tiếp để giới thiệu và tư vấn sản phẩm và dịch vụ của công ty đến khách hàng tiềm năng. Making tele-sales and (or) setting up face-to-face meetings in...

  • Customer Services

    1 day ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Therm-x System Việt Nam Technology Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Handle customer service functions for US side: - Enter sale orders in system for new orders and perform customer portals confirming new orders and acknowledging cancellations. - Communicating any discrepancies (prices, MOQ, drawing revisions ) to customers and management. - Working closely with...

  • Customer Service

    6 months ago


    Ho Chi Minh City, Vietnam GNT VN Co., Ltd Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - **Customer Support**:Provide prompt, friendly, and efficient assistance to customers via various channels: Facebook, Social Media, Lazada, Shopee, Tiktok,... - **Product Knowledge**:Develop a deep understanding of our product catalog to accurately address customer inquiries, provide...


  • Ho Chi Minh City, Vietnam Công ty Tài chính TNHH MTV Shinhan Việt Nam Full time

    **I. Job Summary**: - To provide an efficient and high-quality service to customer to satisfy customer's needs and expectations within company's procedures/guidelines. - To deal with internal & external customers in order to provide a high-quality service and satisfy customer's needs which meet all Customer Service (CS) KPIs. - To give comments/ideas on...


  • Ho Chi Minh City, Vietnam 40HRS Full time

    1. Quality Service Operation & Customer Satisfaction - Continuously find ways to improve Service Coverage - Suitable parts stocking for faster repair - Improve ASP technical competency through training and release of service bulletin. - Outsourcing Projects - Manage the call center. - Standardize all customer service procedures and policies 2. Service...

  • Customer Services

    7 months ago


    Ho Chi Minh City, Vietnam BIN Corporation Group Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Support global customers and partners. - Monitor online transactions, support our clients and make payments via the Internet. - Build strong relationships with customers and partners. - Handle customer services inquiries and solve issues arising from customers/forwarders/third parties relating to...


  • Ho Chi Minh City, Vietnam Công ty Cổ phần M Village Full time

    **RESPONSIBILITIES**: - Provide solutions to recovery service, and improve customer satisfaction; - Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction; - Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication...


  • Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    Big foreign firm - International working environment - Attractive salary package **ROLES AND RESPONSIBILITIES** - Provides leadership to Customer Service Department by achieving operational efficiency, to reach excellent customer satisfaction, and generating service business at a reasonable cost. - Responsible in the overall management of a national service...


  • Ho Chi Minh City, Vietnam Công Ty Cổ Phần Gamuda Land (Hcmc) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Ensure good customer relations, customer satisfaction; provide professional and timely customer support - Coordinate with relevant internal departments to acknowledge and resolve customers’ inquiries and complaints related to execution of the Contract - Achieve customer service objectives by...

  • Customer Service Staff

    7 months ago


    Ho Chi Minh City, Vietnam ITL Full time

    **VELA INTEGRATED LOGISTICS CORPORATION (ITL SUB)** (Web: Home - VELA) **Requirements**: **_Performance_** - Interact, verify, classify customer/supplier’s inquiry to assign to related internal department exactly and timely - Coordinate with internal to solve and feedback to all issues/ complaint from Customers/ Suppliers - All tickets opened on...


  • Ho Chi Minh City, Vietnam TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...


  • Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **SCOPE OF WORK** Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants **Administrative tasks** - Receive all calls from residents or tenants; - Manage taxi service; - Manage information about parking lots; - Manage access cards; - Manage express delivery service; - Provide...


  • Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **SCOPE OF WORK** Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants **Administrative tasks** - Receive all calls from residents or tenants - Manage taxi service - Manage information about parking lots - Manage access cards - Manage express delivery service - Provide...